Customer Service

KEONA GREEN

Baltimore, MD ***** 410-***-**** *************@*****.***

Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Driven to provide superior customer service and

achieve results

Excellent verbal and written communication skills

Strong computer skills with exposure to Microsoft

Office and Internet applications

Highly organized with an aptitude to multi-task

and maintain a strong attention to detail

Problem-Solving

Responsible and Dependable

Custodian, 08/2023 - Current

Howard County Public Schools – Jessup, MD

Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces. Reduced waste through efficient use of cleaning supplies and equipment. Maintained well-organized supply closet for easy access to necessary tools. Streamlined facility maintenance by promptly addressing minor repairs. Certified Nursing Assistant, 10/2021 - Current

CNA/GNA Right at Home

Assisted with activities of daily living by feeding, bathing, turning, and positioning patients Measured and recorded patients' vital signs daily

Followed head nurse instructions to perform certain procedures Performed transition of care duties to include but not limited to contacting patient's attending physician, medical power of attorney, and medical providers for information pertaining to special needs Followed all policies and procedures to maintain a safe environment Complied with HIPPA Privacy Act by protecting confidential patient information Maintained administrative files in accordance with company policies. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Assisted patients with daily living activities for enhanced comfort and wellbeing. Improved patient care quality by monitoring and recording vital signs, fluid intake, and output. Provider Relations Representative, 08/2018 - 12/2020 Centene/MPC

Handled provider relation inquiries and problems via telephone, internet or written correspondence Handled a wide range of inbound calls within a managed care setting Provided effective and timely resolution of a range of provider inquiries Provided health plan benefits to customers and providers Kept records of provider interactions, recording details of inquiries, complaints, or comments, as well as actions taken

Referred unresolved provider grievances to designated departments for further investigation Responded to provider inquiries about claim or prior authorization results. Pre-School Teacher's Assistant, 03/2017 - 08/2018

Beth El Pre-School

Instructed children in activities designed to promote social, physical and intellectual growth Attended to children's basic needs by feeding, dressing, and changing diapers Assisted with teaching basic skills such as color, shape, number, and letter recognition Established and enforced rules for behavior and procedures for maintaining order Prepared materials and classrooms for class activities Enforced all administration policies and rules governing students Made weekly and/or monthly calls to parents to discuss their children's progress and needs Assisted with receptionist desk duties (as needed) which include but not limited to greeting and welcoming guests, answering and transferring all incoming calls, checking and forwarding emails, answering questions, and addressing complaints.

High School Diploma: 06/2011

Edmondson West-Side High School - Baltimore, MD

GPA: 3.0

First Aid, CPR, AED Certified

Geriatric & Certified Nursing Assistant

EDUCATION

HONORS AWARDS

Available upon request

REFERENCES

Contact this candidate