Customer Service Team Member
Resume:
GENORA TUCKER-SMITH
ad29ub@r.postjobfree.com
SAP/JDA QUALITY COORDINATOR
Skills and Qualifications
Administrative/Clerical Skills: 20+ years in administrative support activities.
Office Skills: 10+ years of SAP (MM, QM, FI, WMS), JDA, Accounts Payables and Receivables, Group Coordinator Leadership, Microsoft Office Suite, Certified Lift Operator.
Typing Skills: 45-55 wpm
Safety team member
Education
Tennessee Technology Center- Accounting Diploma 2004
Northside High School- Diploma 1989
Work Experience
Operation Supervisor/ Yeti
Organization: DHL Inc – Memphis, TN
Duration: October 2021 – December 2023
Use leadership skills to Train & Direct Associates on daily functions.
Communicate with Customers/Management with scheduling heavy workloads daily.
Manage 30 to 40 associates on a daily basis, during peak 50 to 100 associates.
Provide detail feedback on associates productivity ( LMS )
Navigate thru the warehouse management system to assure that the orders are being complete in a timely matter.
Continuously Motivate associates thru out the shift to assure they stay on task.
Use administrated skills to sign off on associates’ timecard thru Kronos weekly
JDA Lead Coordinator Tasker/ Meguiar’s
Organization: DHL Inc – Memphis, TN
Duration: January 2017 – October 2021
Use leadership skills to Train & Direct Associates on daily functions
Communicate with Customers/Management with scheduling heavy workloads daily
Segregate receipts that are received both physically and systematically
Created receiving work instructions to allow better job flow and future transitions
Achieve 10 to 15 trucks with only 3 associates to assure that we reach over the goal daily
Perform receiving discrepancies within an JDA environment and Vendor Compliance
Initiate RMA requests for returned items
Assist in managing 12 associates
Handle customer service-related questions to both internal and external customers
SAP Quality Coordinator/ Ember
Organization: DHL Inc – Memphis, TN
Duration: May 2016 – January 2017
Random audits for all aircraft parts for accuracy and proper documentation
Segregate parts that are defective to quarantine both physically and systematically
Physical inventory and reconciliation on a weekly basis
Perform receiving and shipping discrepancies within an SAP environment
Initiate RMA requests for repaired items
Participate in Kaizen lean manufacturing projects as assigned
Customer service-related questions to both internal and external customers
Attend and adhere to all safety rules and regulations/meetings
Order Processor/Material Coordinator
Organization: Johnson & Johnson – Memphis, TN
Duration: November 2007- May 2016
Operated manual and automatic loading equipment to stock inventory
Physical and perpetual inventory research and reconciliation
Root cause analysis of shortages and overages
Random audit to adhere to company compliance and customers’ requirements
System generated necessary paperwork for accurate shipments
Utilized SAP software for office clerical duties, purchasing and billing services
References
Available upon Request
Contact this candidate