Customer Service Medical Assistant
Resume:
Erika Sappleton
ad29sz@r.postjobfree.com
OBJECTIVE
To obtain a position as a Homemaker by utilizing my client engagement skills, positive attitude, attention to detail, and communication skills cultivated by working with others
EDUCATION
Asnuntuck Community College, Enfield, CT
Medical Assistant
Bloomfield High School, Bloomfield, CT
Diploma Received June 2010
CORE COMPETENCIES
Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel
Reliable, patient, organized, friendly with a neat appearance
HIPAA Compliant with the ability to take client vital signs
Extremely productive working with a multitude of ages
RELEVANT EXPERIENCE
Wawa (Part Time) Customer Service Associate
February 2019-Novmber 2020 Sunrise, FL
Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner. Utilize the GREAT customer service model to ensure customer engagement.
Support and follow all safety and security initiatives.
Ensure the proper execution of assigned foodservice programs and procedures.
Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices.
Ensure the proper execution of all assigned store level marketing programs.
Complete all store housekeeping functions cleaning, dusting, sweeping, mopping, emptying trash, etc.).
Replenish products and supplies to ensure in stock conditions at all times.
Communicate with the management team regarding customer requests and vendor-related concerns.
Check in external and internal vendors according to corporate procedures.
Complete other tasks as assigned by store management.
The Cleaning Authority (Full Time) (Professional Housecleaner)
August 2018 - November 2018 Avon, CT
Excellent communication skills with customers and management
Full understanding of Detail-Clean Rotation System
Cleaned efficiently (typically 4 to 5 houses per day)
Gained team oriented experience and quality oriented
Follow office policies and procedures
Responsible for dropping off cash or checks to the office for hours of cleaning.
Filled out a time sheet with mileage, hours cleaning, invoice amount, and cash or check
Responsible for adhering to daily schedule changes and information regarding services for the day
Worked in team setting for larger cleaning endeavors that include large mansions
Demonstrated honest and trustworthy work ethic in client homes
Fulfilled client requests while maintaining excellent company reputation
Consistently exceeded client expectations in order to guarantee future services
Loaded and unloaded cleaning supplies from company vehicle each day
Personal Care Assistant, Caregiver, Companion, & Homemaker (Per-Diem)
(Premium Home Aids & Companion Services, KSY Home, Second Chance Homecare, Kenny’s Companion’s and HomeMakers, Companions & HomeMakers)
March 2014 – November 2018, Varying Locations (Greater Hartford Area, Connecticut)
Completes light housekeeping tasks, preparation of meals, and laundry as needed
Participates in companionship activities and assists in ensuring the safety of the client
Transports clients during companion service with activities that include doctor’s visits and various engagements
Preserves patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
Reminds clients to take self-administered medication
Assists clients’ with difficulties related to mobility
Supervises and assists client with tasks related to self-care inclusive of dressing and bathing
Promotes support and engagement with clients’ that includes conversation, game playing, and reading to clientele
Assists residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming
Displays strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and providing pre- and post-operative care
Assists with personal cleanliness, oral hygiene, making beds and straightening rooms
Follows family and healthcare plans expectations and completes therapeutic activities with clients
Child Care Provider (Child Care Provider)
March 2016 – Present Davie, FL
Creates, supervises, and participates in activities for clients
Assists in homework completion
Prepares healthy snacks and meals
Cleans up after clients
ADDITIONAL EXPERIENCE
Manpower /Bank of America Processing Center (Warehouse Worker)
April 2013 – April 2017 Windsor, CT
Extracted and prepped mail for data entry
Handled sensitive documents and processed completed materials
Kept work place neat and clean
Amazon Warehouse (Seasonal Warehouse Worker)
November 2016-December 2016, Windsor, CT
• Professional warehouse employee that always aims for the fastest time
• Ensure that the picked product conforms to the order sheet provided
• Check product to ensure that it is in proper working condition and is not damaged
• Isolate damaged items to a predefined marked area and report it to supervisors
• Willing to go the extra mile at any time
• Very punctual and concise in my line of work
• Ensure that containers are marked properly and labeled appropriately
• Measure and weigh packed container and put information on the packing
Burlington Coat Factory (Seasonal Cashier)
August 2016-November 2016, Bloomfield, CT
Provided customer service, checking out patrons, and keeping sections clean, orderly, and appealing
Shared product knowledge with customers, and Received and processed cash and credit payments for in-store purchases
Demonstrated that customers come first by serving them with a sense of urgency
Greeted customers upon entrance and handled all cash and credit transactions
Monroe Staffing Agency (Warehouse Worker)
July 2013 – July 2014, Manchester, CT
Consistently arrived at work on time
Prepared boxes for shipping
Performed quality control checks
Maintained ability to be flexible in multiple roles
Point Staffing/ Scan-Optics, LCC (Warehouse Worker)
June 2013 Manchester, CT
Organized boxes for conveyer belt
Transaction repaired/computer entry
Prepared, verified, and completed counts of each box
Disposed of boxes of unwanted trash
Worked with Microsoft Excel for Gaylord entry
Trained other employees on appropriate work completion
CERTIFICATIONS
American Red Cross, East Hartford, CT
CNA Training March 2012, Certificate of Completion
Contact this candidate