Business Analyst Product Owner
Resume:
Prakruti Gautam
Certified Product Owner
Austin, Texas, United States
ad29sn@r.postjobfree.com
working on H1b
LinkedIn: www.linkedin.com/in/prakruti-gautam
• Over 9 years of experience, working as a Product Owner and Business Analyst in e-commerce, Suppy-chain logistics, Banking, Finance, Information technology, Telecom •
Certifications
Product Owner by Scrum Alliance February 2023
Professional Experience
Product Owner/Business Analyst at
WasteManagement, United States June 2022 - Present
Spearheaded new logistics services that used innovative solutions based on data analysis and business analysis to solve clients’ transportation and supply chain problems for several sites in different states of the USA/Canada, by building an automated engine that will serve the customers by generating the most efficient route according to the customer's convenience
●Performed research, and analysis to identify to fill the gaps between the ongoing process and the updated version
●Prepared business plans for the new version of the services that reached new levels of customer satisfaction while eradicating manual dependency.
●Hired staff that would help in the implementation of the automation of the process.
●Designed the system and process to minimize the dependency on the manual processes
●Fine-tune the data loading process by keeping a check on all the parameters
●Managed several go-live sites simultaneously by documenting the business strategies for each site.
●Translating numbers and facts to inform strategic business decisions.
Product Owner/Senior Business Analyst
TD Bank, United States December 2021 - June 2022
Provide comprehensive reports for the marketing of the e-commerce campaigns based on data analysis and business analysis so that the bank chooses the correct target audiences for the products.
●Worked with operations where I identified bottlenecks and worked to remove obstacles.
●Represented finance to the Enterprise Data Warehouse project, where I promoted requirements.
●Project owner for business intelligence application and managed product performance, executed roll-out, and provided business managers with ad-hoc and scheduled product management reports.
●Understanding licensing laws and compliance requirements, implementing software asset management strategies and strategies.
●Created content and executed marketing activities for the launch of new services and generated demand from existing customers purchasing products.
Business Analyst
Verizon, United States February 2021 - December 2021
●An e-commerce project that deals with the comprehensive Revenue Accounting Close Engine that will process transactions and provide end-to-end visibility across Verizon for Revenue, Accounts Receivable, Device Payment/Securitization, Inventory, Partnership, and Roaming. 1Revenue Close will process recognition rules for wireless and wireline billing and account receivable transactions for domestic and provide reporting functionality, including international
●Experience in conducting JAD sessions with SME (subject matter experts), stakeholders, developers, and end-user representatives to make sure all the stakeholders and developers are on the same page.
●Working on Master data and SQL performance tuning and debugging of existing ETL process
●Retrieving business data using complex SQL queries so that the business could be met with their needs in a proficient way.
Business Analyst
Ohio Medicaid January 2018 - October 2021
Software development of a website for the different phases in maintaining the record for the background checks, which included drug tests records, wellness services records, cross-checking from criminal history screening Screen/Fingerprinting functionality.
●Proven track record as a Business Analyst with significant experience in writing business and functional requirements and analyzing EDI solutions in a high-volume environment.
●Acted as the primary EDI contact for suppliers, external customers, and internal business units.
●Used JIRA applications and Confluence together to find out all the integration points, and great time-saving features, and to check up on exactly which JIRA application and version could be needed.
●Dealt with the integration and coordination of the set of many business functions rather than addressing any single function within the Enterprise Business Analysis.
●Documented the project requirements from customers, suppliers, and internal business departments and communicated them with the rest of the team.
●Strong knowledge in Data Mapping, Data Modelling, Star/Snowflake Schemas, OLTP/OLAP, and designing E-R Models; Worked with Erwin for Conceptual, Logical, and Physical designs.
Business Analyst
University of North Carolina at Charlotte, Charlotte, North Carolina April 2017 - December 2017
This is a B2C e-commerce mobile application for students. The application allows students to log into their accounts to have their tuition fees paid on a semester wise online. This application also allows students to shop for meal plans, and parking passes, adding money onto their student cards, allowing them to checkout and pay online. The application also provided an account summary and online bill payment. The application was designed for both Android and IOS devices.
●Experience Designing and develop software with a focus on functional and non-functional requirements
●Coordinating with the cross-functional team to gather requirements to improve the processes.
●Work with the stakeholders to procure SOWs to project requests and ensure SOWs are current.
●Identify IT Business Office Support System to document, track, and respond to customers with appropriate data to empower and educate them.
●Created insightful automated dashboards and data visualizations to track key business metrics
●Performed GAP analysis to identify the discrepancy between what is and what should be in the website layout and then developed a plan to close the gap.
● Documented Test Scripts, Test flows, Test performance using MS Word and MS Excel.
●Reviewed test scripts for the new functionality by working with offshore team, reviewed test results and performed User Acceptance Testing (UAT).
Business Analyst
Atos IT Solutions and Services A/S November 2012 - November 2015
●This is a B2C project, which involved re-development of an e-commerce web
●site for KPN Telecom. The e-commerce application allowed customers to add
●items to the shopping cart and have them checkout at the end. The customer
●could buy the sim cards, recharge their sim cards with the talktime plans, buy
●data plans to use internet services on their mobile phones and sell cellphones.
●The application was interfaced with various databases to fetch data.
●Environment: Agile/ Scrum, Windows, IBM Mainframes, Tandem non-stop,
●Cobol, Rally(CA Agile), MS Project, MS Visio, MS Office, Advanced Excel,
●VLookup, SharePoint, Logical Decision, Axure, Kanban, Statistical Analysis,
●Process Analysis, Root-cause Analysis, Java
●• Draft and maintain business requirements and align them with functional and
●technical requirements.
●• Worked on the creation of PMO reports, resource allocation reports, KPI
●financial reporting, portfolio management reports using Project server and
●assisted the manager through the procurement documentation process.
●• Provided training to customers on Business Objects which lead to creation of
●Knowledgebase materials to empower and educate our customers.
●• Acted as key point of contact for the stakeholders ranging from the business
●owners to the retail shop owners who would use the website for selling the
●KPN products.
●• Expertise in Onsite-offshore coordination of the teams to maintain the
●synchronicity of the project.
●• Translate stakeholder requirements into over 10 different tangible
●deliverables such as functional specifications, user case, user stories,
●workflow/process diagrams, data flow/data model diagrams.
●• Provided training to users on Business Objects and supported UAT testing.
●• Applied change management where needed.
●• Worked on the creation of PMO reports, resource allocation reports, KPI
●financial reporting, portfolio management reports using Project server.
●• Successfully updated the ongoing processes which provides a systematic
●and sorted ways
Business Analyst 06/2010 to 08/2012
Vara United Pvt. Ltd ICICI Bank – Mumbai, India
●Eazypay is a payment service provided by ICICI Bank which allows entities to collect money from its customers through Multiple payment modes.The challenge was to provide a one stop shop for the client's bill collection needs.
●The outcome was eazypay (aka iCollect).
●Responsibilities:.
●Performed Requirement Analysis to develop Use Cases, Activity Diagrams and Sequence Diagrams.
●Organized JAD sessions to flush out requirements, performed Use Case and work flow analysis, outlined business rules, and developed domain object models.
●Performed Gap Analysis by doing an in-depth study of the current process, planned implementation actions and change control process and also interacting with business heads to finalize the BRD document for the application by doing the requirement analysis
Education
Master's degree in Information TechnologyUniversity of North Carolina at Charlotte 2016 - 2017
Key Skills
●Oracle Database
●Operations Management
●Digital Strategy
●SQL Server, MS Access, SQL, PL/SQL
●Content Management Tools
●PVCS, Rational Clear Case, Documentum, SharePoint
●Tools
●MS PROJECT, SQL, HTML, SharePoint, MS Office
●Business Skills
●Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modelling &Analysis, Business Environment, and Market Research Analysis
●Defect Tracking Tools
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