Elizabeth A. Costello

* ****** ***** **** ***. **7, Latham, NY 12110 518-***-**** ad29sl@r.postjobfree.com

HIGHLIGHTS/ACCOMPLISHMENTS

Detail oriented, analytical and versatile with a strong ability to balance multiple tasks.

Proven success in communicating and working effectively with a diverse group of individuals.

Excellent written and verbal communication skills.

Achieved promotions to positions of increased responsibility.

Demonstrated ability to positively interact with all levels of management.

PROFESSIONAL WORK HISTORY

PetSmart, Latham, NY 2016 - 2020

Retail Sales Associate

Provided a positive customer service experience while assisting customers in all aspects of their shopping experience, from locating desired items to easy and efficient check out process.

Successfully set up and participated in company special events, both in-store and off-site.

Trained new hire employees and supported store team in achieving service and sales goals.

Flexible to needs of the business by merchandising, stocking and pricing throughout store.

Cared for the animals on site by keeping them fed, cleaned and safe from harm.

Certified Dog Trainer

Trusted as an Accredited Dog Trainer specializing in dog behavior and learning methods.

Taught classes in training at beginner, intermediate and advanced levels for a variety of dog breeds, sizes and ages.

Lead each class with emphasis on safety and comfort for pets and pet owners.

Evaluated dogs for guide and social visits.

Hertz Car Rental National/Alamo Car Rental Budget Car Rental, Albany, NY 2003 - 2012

Customer Sales Representative

Provided customers with outstanding service with advance and walk-up rental reservations.

Anticipated customers’ needs and accommodated them by selling supplemental coverage, fuel options and through up-sales.

Exhibited strong customer service skills based on company programs that resulted in exceeding customers’ expectations and an overall positive experience.

Employed knowledge of area to assist customers in finding their destinations easily and quickly.

Continental Airlines, Las Vegas, NV and Salt Lake City, UT 1990 - 2002

Team Leader/Supervisor

Led sales agent team of 52 people; provided agent motivation and recurrent training; assured quality customer service levels and efficient and accurate transactions.

Training

Trained new hire employees in customer service, sales transactions, International Revenue, International and Domestic Onepass Rewards and all programs needed for their success.

Customer Service/Support

Provided Reservation agents timely and accurate assistance by answering difficult questions and properly building passenger reservations.

Successfully assisted customers in check-in processes, special needs and requests and assisted in problem solving; insured that planes were loaded and departed in a timely manner.