Esther Mwila Chitambala

PERSONAL

SUMMARY

Compassionate and driven social worker with solid experience working with diverse populations. Skilled in case management, crisis intervention, data collection and management, referral, networking, and family reintegration. Expertise in behavioral intervention and a deep understanding of human behavior to provide guidance to clients and communities in need. Knowledgeable and keen in practical Social development Work. I possess the required level of commitment, have the energy needed and I am achievement oriented. Highly effective community worker who is able to work in different community setups in rendering services to the needy people, especially adolescents and vulnerable children. I am computer literate.

WORK EXPERIENCE

SOS Children’s Villages Zambia – Lusaka

Social Worker 2013 – 2023

Working in a busy environment ensuring the personal development of children/young people under the care of SOS Children’s Village. Responsible for ensuring a holistic development of children/young people, guiding their transition into adulthood and independent life by providing various programs and services for their development. Duties included:

• Working with the caregivers to assess the physical, emotional, intellectual, social and spiritual needs of each child and young person

• Developing an appropriate plan of action, to meet the needs of the child/young person and to guide him/her to become a well-balanced individual

• Updating child/youth digital and physical files and ensuring data protection

• Providing children/young people and caregivers with individual counselling whenever necessary and ensuring child protection.

• Keeping up-to-date with social work issues, being informed of current trends in child/youth care, through publications, courses, training and workshops.

• Developing Good Relations with State Welfare Authorities and Other External Bodies liaising with them in the referral and admission/reintegration of children/young people.

• Planning activities for children/youths such as field trips, sports and AREAS OF

EXPERTISE

Education

management

Child/Youth Work

Assessing and

evaluating

Planning and

reviewing

Risk assessments

Counselling

Conflict resolution

Report writing

Student & staff welfare

management

Communication skills

Facilitation skills

PROFESSIONAL

Certificate in working

with Vulnerable

children

In-house trainings in

child care

First Aider

Psychosocial

counselor

community service.

• Teaching classes in subjects such as health, leadership skills and substance abuse prevention.

• Mentoring young people, guiding them towards independent life and helping them reintegrate in communities.

Extra responsibilities- Sponsorship focal person 2016-2023

• Working in close cooperation with Location Program Coordinator in providing sponsorship support and ensuring the smooth running of sponsorship functions.

• Edit texts to required international standard as per guideline for: child registrations, departure notices, Child progress letters, Facility Reports, Child updates.

• Capture and produce quality photos and videos (Digital diaries) to be uploaded for Sponsor Communication as per set guidelines.

• Train and support co-workers, supporting delivery of sponsorship services at programme level to ensure quality service delivery at all times

• Data Monitoring and compliance timely at program level to ensure the accuracy of all sponsor data stored for sponsor communication

• Checking eligibility of children to be enrolled onto sponsorship programme and ensure availability of all requirements

• Handle all sponsor correspondence in liaison with National Sponsorship Office which includes registering and distribution of letters and parcels to respective children.

Extra responsibilities-Petty Cash Holder 2019-2023

• Keeping cash

• Disbursing funds.

• Keeping records up to date

SOS Children’s Villages Zambia – Lusaka

Care giver 2008 – 2013

Working in a busy environment ensuring the personal development of children/young people under the care of SOS Children’s Village. Responsible for ensuring a holistic development of children/young people, guiding their transition into adulthood and independent life. Duties included:

• Supported children in the family house in all their developmental activities.

• Assisted to manage family homes in a conducive environment for children’s development.

• Ensured the physical, emotional, intellectual, social and spiritual well-being of the child.

• Promoted the rights and responsibilities of the child and guided children to take responsibility.

• Spent quality time with each individual child, as agreed in assigned households.

• Helped to ensure that children did the tasks which they were assigned.

• Allowed children to solve their own problems as appropriate.

• Encouraged further education and training.

• Maintained household in excellent condition and maintained a high standard of safety.

• Was available for the children, offering them advice, guidance and support through difficult times in their lives

• Practiced basic life a commutations skills, such as conflict management, self-esteem building and forming relationships.

• Provided a positive role model for the children by behaving in exemplary manner.

• Mixed with and contributed to the community.

Medicines Sans Frontiers

Registry officer, counsellor 2006-2007

Duties included:

• Conducting adherence to drugs classes, focus group discussions and give vital information when required by whoever visited the resource Centre.

• Receive patients coming to the clinic, assist them with registration process and direct them where they needed to go to receive the medical attention they came for.

• Sought patients’ files direct them to appropriate consultation rooms and put tiles safely when they were done.

• Drawing maps from the clinic to the patients’ homes for easy follow up should the patient start missing appointments. Zambia Red Cross Society

Ration Monitor (in the food security program) 2003-2004 Duties included:

• Verifying foods and other commodities and checking scales.

• At distribution points, monthly, supervised distributors seeing to it that they gave right quantities of rations according to family sizes.

• Two weeks after each distribution I did monitoring at household level randomly visiting 10 households in each community. The purpose was to check on the commodities they received, verify if it was enough to last a month and assess if the household was eligible to be on the program.

• Writing reports.

Extra responsibilities-Treasurer 2003 -2005

• Keeping cash

• Disbursing funds.

• Keeping records up to date

ACADEMIC QUALIFICATIONS

Mindolo Ecumenical Foundation 2019 - 2020 Diploma in Youth Work

Society of Business Practioners 2014 – 2015 Diploma in Social Sciences

University of Kwazulu Natal 2009 - 2010 Certificate in working with families and communities affected by HIV/AIDS, Conflicts, displacement and Poverty in Africa

SOS Childrens Village 2008 - 2010 Certificate in Child Care. Kara Counselling 2005 – Certificate in psychosocial Counselling

DAPP Hope Humana 2005 Peer Educator

Certified Book Keepers 2003 - 2004 – Certificate in Accounting

Chililabombwe Secondary school 1987 – 1991 Grade 12 School Certificate

CERTIFICATES OF ATTENDANCE

-Office Management – 2023

-Risk and Strategic Management – 2023

-Transport and Logistics - 2023

- Purchasing and Supply - 2023

-Participation in Psychosocial Skills for Child Caregivers Training- May 2022

-Youth Development Professionals Training- August 2022& November 2021

-Basic HIV Management and Counselling for Care Givers- October 2021

-Digital Economy Training- June 2021

-Youth Development Coordinator Program- 2016

-Child’s rights based programming and child protection- 2014, 2015, 2016

PERSONAL SKILLS

Managing workload

Resourcefulness

Tactful & articulate

Interpersonal skills

Organizational skills

Cultural Sensitive

Team worker

Flexible

PERSONAL

DETAILS

Esther Mwila

Chitambala,

Cell:097*******

096*******

Email:

e.chitambala@yahoo.c

om

DOB: 22/01/1971

Nationality: Zambian

Driving license: Yes

Passport: Yes

Religion: Christian

REFERENCES

Mrs. IBC Phiri

Regional Program Manager

SOS Children’s Village Lusaka.

Cell: +260*********

ad29rv@r.postjobfree.com

Mr. Jeffrey Zulu

Program Monitoring, Evaluation and Learning Manager Luapula Foundation

ad29rv@r.postjobfree.com

Cell: 097*******

Mr. S. Mkandawire

Eastern Province President

Zambia Red Cross Society

Cell: +260*********

Contact this candidate