Customer Service Management Team
Resume:
Shirley Griffin
Experience
**/**/****–**/**/**23
Biomat USA Shreveport• Quality Associate I • Ensuring that all company and government policies are followed and in compliance, making sure that plasma freezer alarms are working properly and documentations are correct, perform weekly observations ensuring that all SOP’s are followed and to provide guidance as needed.
05/17/2022–10/31/2022
Biomat USA Shreveport• Donor Center Lead Tech • Promote customer service and satisfaction through appropriate interactions and responsiveness to customer needs. Monitor and evaluate operations and provide feedback to the management team. Ensure that donor suitability is determined through initial check of accumulated data. Making sure that all equipment is properly functioning and calibrated in a timely manner.
08/27/2017–05/17/2022
Biomat USA Arlington• Donor Center Lead Tech • Promote customer service and satisfaction through appropriate interactions and responsiveness to customer needs. Monitor and evaluate operations and provide feedback to the management team. Ensure that donor suitability is determined through initial check of accumulated data. Making sure that all equipment is properly functioning and calibrated in a timely manner.
05/17/2022-02/15/2015
Talecris Plasma Resources Shreveport • Operations Supervisor • Supervised and control donor flow, assist with customer complaints. Work closely with management team to resolve issues concerning the center. Assist in ordering supplies, sending out broken equipment and making sure that equipment is calibrated and returned to service in a timely manner, Trained in all primary line staff positions to assist as needed.
02/15/2015-07/17/2007
Talecris Plasma Resources Shreveport • Donor Processor/Phelebotomist • New donor intake making sure that all information that donor provided was current and in compliance with SOP’s. Triaged donors to ensure that they meet all qualifications set forth per FDA, COLA, and SOP guidelines. (ex. Weight, vital signs, finger sticks etc.) Assisted on donor floor with phlebotomy as needed.
American Commercial College Shreveport, La.
Diploma: Medical Assistant
Volunteer Experience
Medical Assistant Internship: Shreveport Family Medicine
9045 Kingston Road Apt.2008
Shreveport, La. 71118
ad29rd@r.postjobfree.com
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