JOCELIN HENDERSON

REFERRAL SPECIALIST

Antioch, CA

ad29rc@r.postjobfree.com

+1-925-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Referral Specialist

Doyne Medical Clinic - Las Vegas, NV

August 2022 to Present

• INSURANCE PREVIEW

• ICD-10 code

• REFER PATIENTS TO SPECIALTY CLINIC

• ANSWER PHONES

• ANSWER ANY QUESTIONS FROM PATIENTS OR REPS

• SCHEDULE APPOINTMENTS

• FAMILIAR WITH UPDATED SOFTWARE

• FAX REFERRALS

• USING ID CODES AND MEDICAL TERMS

• Initiated authorization requests for out and inpatient procedures via phone, fax, and web.

• Assist providers with verifying if particular CPT codes need authorization Responsible for obtaining appropriate referral information from various provider's.

• Call Insurance Companies, PCP offices, Request Online authorizations for patients procedures i.e.

• Obtain authorizations and per-certifications with insurance companies. Medical Receptionist

Doyne Medical Clinic - Las Vegas, NV

August 2022 to Present

• Scheduled 30+ appointments each shift and updated patient paperwork, billing information, and office calendars Protected patient files, organized pertinent paperwork, and shredded sensitive data in compliance with HIPAA

• Organized, cleaned, and disinfected the office, waiting room, front desk, and kitchen area to keep a clean workspace and ensure safety for everyone

• Answered calls and emails regarding appointments and clinic hours and returned messages within 24 hours

• Operated and maintained reception equipment, including phones, scanners, fax machines, printers, and copiers Processed and verified new patient data within 6-8 minutes, decreasing patient wait time by 9%

• Implemented a digital filing system to organize files, reducing old information and repeat records by 32% Trained new hires in verifying insurance information to complete billing paperwork, increasing productivity by 27% Amazon Delivery Driver

Amazon Flex - Richmond, CA

Present

Load van at warehouse, deliver packages to houses, businesses and apartments Caregiver

Brightstar Healthcare - Lafayette, CA

May 2018 to October 2018

• Supervised frequent activities such as medication and personal hygiene to ensure safety.

• Assisted disabled individuals to foster independence while still closely monitoring safety.

• Engaged client in physical and mental activities to sustain quality of life.

• Worked to improve patient outlook and daily living through compassionate care.

• Developed strong and trusting rapport with each client to facilitate best care possible.

• Maintained a clean and well-organized environment to promote client happiness and safety. Powertrain

Tesla Fremont Factory - Fremont, CA

April 2017 to August 2017

Test car batteries

Customer Service

Sam's Club - Concord, CA

October 2016 to July 2017

Answer phones, help members with memberships

Hostess / busser

Red lobster - Pittsburg, CA

August 2016 to April 2017

Greet diners, seat, diners, collet all menus wipe them down, bring drinks to tables and help waiters if needed, buss tables, wrap silverware, clean bathrooms Hostess

Elephant Bar Restaurant - Concord, CA

November 2014 to March 2016

Greet diners, seat diners, take out orders, collect and wipe down menus, clean bathroom, roll silverware Education

High School diploma

Whitmore Academy

June 2005 to July 2006

Skills

• RECORDS MANAGEMENT

• PR

• PATIENT CARE

• DOCUMENTATION

• Care Giver (10+ years)

• Home Health

• Home Care

• Delivery Driver Experience

• Powertrain

• Vital Signs (1 year)

• Office experience

• Computer skills

• Computer literacy

• Organizational skills

• Customer service

• Typing

• Front desk

• Time management

• ICD-10

• Medical Terminology

• Medical Scheduling

• Transcription

• Medical Office Experience

• Microsoft Outlook

• CPT Coding

• Clerical Experience

• Medical Receptionist

• Medical Coding

• ICD-9

• Medical Records

• ICD Coding

• Insurance Verification

• Phone Etiquette

Certifications and Licenses

CPR/First Aid

driver's license

Assessments

Teamwork: Interpersonal skills — Proficient

December 2020

Responding to challenging team situations at work

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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