Customer Service Call Center
Resume:
L A T A V I A J A C K S O N
lj
Active listening
Adaptability
Attention to detail
Collaboration
Conflict resolution
Creativity
Critical thinking
Decision-making
Effective communication
Emotional intelligence
Friendliness
Negotiation skills
Open-mindedness
Patience
Persuasion
Problem-solving
Product knowledge
Time management
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.
S K I L L S
Profile
E D U C A T I O N
Langham Creek High School
Houston, Texas
08/2007-05/2012
SECONDARY SCHOOL
E X P E R I E N C E
RPM Virtual Solutions Corp
Tek Experts
Aug 2020 - Aug.2023
Jan 2014- June 2023
INSURANCE VERIFICATION SPECIALIST
Handle client/patient questions, complaints, requests or inquiries with the highest degree of courtesy & professionalism, with the goal of one-call resolution & patient retention. Maintain a working knowledge of all CPAP products & services, as they may be required to work in one or more divisions or skill sets.
Conduct inbound and/or outbound calls to patients, doctors' offices, insurance companies as necessary or required to complete tasks.
Respond to telephone inquiries (inbound/outbound calls): ascertain patient needs; respond appropriately & with urgency to patient requests, questions, complaints & concerns. Provide patients with accurate, timely, and satisfactory solutions to potential & arising complaints & concerns about their orders, devices, usage, and physician-ordered prescription(s).
Overcome objections & effectively resolve customer concerns with the goal of retaining patient accounts.
SENIOR CUSTOMER SERVICE REP
Effectively communicated with call center representatives and supervising management to ultimately improve the company's metrics by 44%
Provides exceptional professional customer service to clients via phone and email
Maintains a working knowledge of the company's products to assist with specific customer inquiries
Answers customer complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction improvement of 17%
3250 Persimmon RD Apt 2109
Dallas, TX 75241
ad29qu@r.postjobfree.com
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