L A T A V I A J A C K S O N

lj

Active listening

Adaptability

Attention to detail

Collaboration

Conflict resolution

Creativity

Critical thinking

Decision-making

Effective communication

Emotional intelligence

Friendliness

Negotiation skills

Open-mindedness

Patience

Persuasion

Problem-solving

Product knowledge

Time management

Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.

S K I L L S

Profile

E D U C A T I O N

Langham Creek High School

Houston, Texas

08/2007-05/2012

SECONDARY SCHOOL

E X P E R I E N C E

RPM Virtual Solutions Corp

Tek Experts

Aug 2020 - Aug.2023

Jan 2014- June 2023

INSURANCE VERIFICATION SPECIALIST

Handle client/patient questions, complaints, requests or inquiries with the highest degree of courtesy & professionalism, with the goal of one-call resolution & patient retention. Maintain a working knowledge of all CPAP products & services, as they may be required to work in one or more divisions or skill sets.

Conduct inbound and/or outbound calls to patients, doctors' offices, insurance companies as necessary or required to complete tasks.

Respond to telephone inquiries (inbound/outbound calls): ascertain patient needs; respond appropriately & with urgency to patient requests, questions, complaints & concerns. Provide patients with accurate, timely, and satisfactory solutions to potential & arising complaints & concerns about their orders, devices, usage, and physician-ordered prescription(s).

Overcome objections & effectively resolve customer concerns with the goal of retaining patient accounts.

SENIOR CUSTOMER SERVICE REP

Effectively communicated with call center representatives and supervising management to ultimately improve the company's metrics by 44%

Provides exceptional professional customer service to clients via phone and email

Maintains a working knowledge of the company's products to assist with specific customer inquiries

Answers customer complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction improvement of 17%

504-***-****

3250 Persimmon RD Apt 2109

Dallas, TX 75241

ad29qu@r.postjobfree.com

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