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Office Manager Medical

Medford, OR
January 31, 2024

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Amy Fraughton

Central Point, OR *****541-***-**** •

Professional Summary

Over 10 years’ experience as medical office manager for a medical practice and ambulatory surgery center. Promoted from front desk coordinator after 7 years to medical office manager. Excellent organizational skills utilized in coordinating activities for an office staff of eleven. Responsibilities include staff training, supervision, implementation of office procedures and processes, customer liaison and support and preparing surgical diagnostic manuals. Financial reporting, bank reconciliation, accounts receivable and accounts payable, insurance prior authorizations, physician licensing and credentialing. Sound work ethic coupled with strong communication and interpersonal skills ensures maximum efficiency is maintained. An experienced office manager who successfully managed the daily operations of a demanding office. Efficiently directed office support activities including staff training and supervision, activity and task scheduling, management, and improvement of internal processes. A results-driven manager who interacts effectively with a diverse group of people. A well-qualified office manager with versatile skills including scheduling and planning, customer service and patient care. Excellent problem-solving skills evident in ability to manage patient complaints and appropriate triage of medical issues. Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 17 years of related experience, diligent nature and expertise in electronic records management.


Insurance Eligibility and Verification

Sound Judgment

Strong Work Ethic

Conflict Resolution

Attention to Detail

Efficient and reliable team player

Administrative Support

Proficient in charting, billing, and managing finances.

Practice Marketing

Financial Administration

Inventory Control

Medical Practice Operations

Effective Multitasking

Work History

Medical Office Manager, 03/2007 to Current

Center For Cosmetic And Plastic Surgery – Medford, Oregon

Consulted with healthcare professionals on business decisions.

Addressed and remedied all patient or team member issues.

Developed policies and procedures for effective practice management.

Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Oversaw accounting, budgeting, and financial reporting.

Developed close working relationships with front office and back-office staff.

Assisted with regulatory issues such as compliance.

Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

Created and implemented organizational policies and procedures.

Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.

Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.

Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Completed monthly payroll for 12 employees.

Created organized filing system to manage department documents.

Medical Assistant, 02/2003 to 06/2007

Medford Neurological and Spine Clinic – Medford, Oregon

Completed clinical procedures and gathered patient data for interpretation by physician.

Sanitized, restocked, and organized exam rooms and medical equipment.

Called and faxed pharmacies to submit prescriptions and refills.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Collected and documented patient medical information such as blood pressure and weight.

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Obtained client medical history, medication information, symptoms, and allergies.

Performed medical records management, including filing, organizing and scanning documents.

Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Measured patient pulse oximetry.

Explained procedures to patients to reduce anxieties and increase patient cooperation.

Oriented and trained new staff on proper procedures and policies.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.


High School Diploma: 06/2000

North Medford High School - Medford, OR

Additional Information

Excellent references available upon request

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