Lori Nicole Ingram

**** ********** *** *******, ** 30329 901-***-****

ad29qc@r.postjobfree.com

OBJECTIVE

Certified pharmacy technician offering 7+ years of experience in specialty, retail, and hospital pharmacy. Skilled in data entry with a strong focus on efficiency and accuracy. Highly motivated and detail oriented with an aptitude for problem solving. Seeking an opportunity to utilize my experience to fulfill the role at your pharmacy.

EDUCATION

Germantown High School (2009 - 2013)

WORK EXPERIENCE

Walgreens Pharmacy

Certified Pharmacy Technician/ Senior Pharmacy Technician

(September 2015 - November 2022)

• Ensuring the accurate processing of insurance claims to resolve customer issues and prevent payment rejections

• Communicating with patients to gather information on medical, allergy, and prescription history

• Maintaining a safe and clean pharmacy environment by following procedures

and regulations

• Coordinating with private insurances and Medicaid to assist patients with their prescription prices

• Preparing labels and filling prescriptions accordingly

• Performing accurate data entry and maintain a technician correction rate under 8% every month

• Working in conjunction with automated dispensing technology (Yuyama) to supply correct medications for individual patients, according to pharmacist and physician orders

• Providing resolution to health or information related questions and concerns through telephone and digital messaging inquiries

• Performing storage, receiving, and data entry of medications and materials received from suppliers

• Accurately and responsibly operate production equipment to include, but not limited to, changing labels, cleaning printers, monitoring production restocking materials;

• Developing relationships with customers by anticipating customers’ needs and proactively offering services to provide the best experience possible

• Assists and supports Pharmacy Department on inventory management activities such as ordering, unpacking, checking and storing shipment of

pharmaceuticals

Walgreens Pharmacy

Pharmacy Operations Manager (May 2021 - November 2022)

• Ensuring efficient pharmacy workflow and a positive patient experience

• Leading training, coaching, and performance management of pharmacy

technicians

• Developing strong relationships with customers by anticipating customer needs

and proactively offering services to provide the best experience possible when using the pharmacy.

• Assists Store Manager and Pharmacy Manager in observing and seeking to

improve pharmacy financial operations, operational quality and customer service

• Coordinates and organizes pharmacy schedules everyday. Recommends

allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and

stocked with adequate supplies

• Leads performance management of technicians including making decisions and

recommendations regarding discipline and termination.

• Follows constructive discipline policy to discipline, suspend, terminate or

effectively recommend the same. Uses constructive discipline policy to ensure

pharmacy technicians are compliant with state and federal laws.

• Holds technicians accountable for attendance and timeliness. Maintains and

improves performance of pharmacy through team member engagement and

action planning

• Accountable for technician hiring, on-boarding, training, and scheduling

• Monitors and holds pharmacy technicians accountable for timely training

completion. Follows established policies and procedures set by the company for

scheduling and training

• Accountable for identifying gaps in pharmacy operations knowledge among

team members and supporting those team members in their training, either

through hands-on training or assignment of learning modules.

• Assists Pharmacy Manager in monitoring that all pharmacy and team member

licensure, registrations and certifications are active and in good standing/

compliant with all regulatory and legal requirements

People’s Custom Rx

Certified Pharmacy Technician (September 2018 - January 2019)

• Creating and providing both human and animal patients with custom made

medications which are not commercially available

• Taking compound prescriptions over the phone

• Compounding non-sterile compounds (suspensions, troches, rapid dissolve

tablets, hormone creams, capsules, etc)

• Weigh and measure suitable chemicals to prepare different kinds of compounds

including suspensions, creams, solutions, ointments, capsules, and suppositories

• Package and label prepared compounds in suitable dispensing tool

• Place and confirm that the beyond use date on the patient’s product label is

correct

• Send prepared compound and documentation to supervising pharmacist for

verification and sign off

• Perform filling and unloading of the dishwasher

• Ensure all equipment, including freezer/fridge temperatures and weights on

scales at work station are verified and maintained every morning

• Ensure that all relevant steps in each compound are verified with the

supervising pharmacist

Regional One Health

Certified Pharmacy Technician (Corrections Pharmacy)

(November 2022 - December 2023)

• Only dispensing specialty HIV and Hepatitis C medications for prisons and jails

across the United States.

• Compile patient data and information prior to telehealth visits with infectious

disease provider and inmates.

• Build patient profiles with patient data as well as billing information and

schedule appointments for inmates in Cerner (Revenue Cycle) according to schedules provided.

• Input medication allergies along with patients’ vitals taken during telehealth

visits into Cerner (Powerchart)

• Compile provider notes and signed prescriptions and send to prison/ jail sites

after visits

• Type prescription data into the pharmacy computerized profile/filling system

(Enterprise)

• Operate packaging machinery for unit dose of prepackaged dispensing system

• Package prescription medications into various types of packaging (blister

cards, vials, and baggies). Prepares and completes orders in shipping boxes for facilities

• Communicating effectively with healthcare team at each facility to ensure that

inmates do not run out ot meds and that prescriptions do not run out before the

inmates are able to be seen in telehealth clinics again

• Receive written prescription or refill requests via email, phone call, or fax and

verify that information is complete and accurate before dispensing

• Maintain proper storage and security conditions for all medications

• Clean and maintain all equipment and work areas

LICENSE/CERTIFICATION

• PTCB Certification Number : 30065191

• Georgia Pharmacy Technician License : PHTC075113

• Tennessee Pharmacy Technician License: 55419

ACTIVITIES

• The University of Memphis Hispanic Student Association (2013-2016)

• The University of Memphis Student Activities Council (2013-2014)

• The University of Memphis Asian American Association (2013-2016)

RECOGNITION

• Dean's list recipient (2013-2015)

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