Brenda Romero

*** ***** ** *-*** Phone: 303-***-****

Golden, Co. 80401 Cell: 303-***-****

ad29q1@r.postjobfree.com

Professional Profile

Self-directed Recreation Supervisor, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Programming, Budgets and Staff Hiring and Training for multiple program areas. Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Have ability to teach all programs that I supervised including dance, poms, cheer, gymnastics, tot programs, adult dance, and youth tot sports classes. Qualifications

• Strong verbal communication • Commitment to quality and service

• Conflict resolution • Customer friendly

• Quick learner • Employee hiring and retention

• Computer proficient • Budget development

• Extremely organized • Staff training/development

• Relationship/team building • Employee scheduling

• CPR certification • Policy/program development

Experience

Recreation Supervisor 01/1998 - 06/2011

Crystal Lake Park District Crystal Lake, Illinois

Implemented new processes and systems for improving customer service satisfaction. Provided customer service for an average of 50 calls per day, answering customer inquiries, solving problems, and providing new program information. Assist customers in person, via telephone, and email. Trained new employees by providing knowledge of specific company tasks and policies. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Special events coordinator from security/safety checks to close of each event. Brochure entries checking for spelling and accuracy. Set pricing for over 200 programs based off budget to ensure highest profit margin.

Education

Arapahoe Community College – business

Littleton, Colorado USA

Courses include Keyboarding, Business Mathematics, Accounting, Bookkeeping, and Psychology. McHenry County College – Early Childhood Education Crystal Lake, Illinois USA

Took several courses relating to Early Childhood Education for knowledge needed to run programs and build classes for Park District.

Affiliations

IPRA Arts and Events Committee Chair (Illinois Parks and Recreation Association)