Customer Service Social Media

LISA PETREE

Arlington, TX ***** 682-***-**** *********@*****.***

Customer Service executive bringing 20 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues, and documenting accurate notes of account interactions. Excellent verbal and written communication skills with strong organizational skills and attention to detail. Experience working with technology (i.e., Bluetooth pairing, navigation, smartphone. Familiarity with social media. Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word) Customer Service

Issue Resolution

Data Entry

Customer Satisfaction

Account Management

Microsoft Office Suite

Clerical Support

Professional Telephone Demeanor

Document Control

Administrative Support

Microsoft Outlook

Problem-Solving Abilities

Computer Proficiency

Customer Correspondence

Complaint Handling

Project Management Abilities

Recordkeeping Strengths

Complaint Resolution

Technical Support

System Implementation

Office Equipment Proficiency

Report Creation

Promotional Support

Customer Engagement

Data Collection

Customer Service Executive, 09/2015 - 05/2022

Prestige Business Solutions – Grapevine, TX

Informed customers of upcoming promotions and deals to boost sales. Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price. Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Made reasonable procedure exceptions to accommodate unusual customer requests. Accounts Payable/Receivable, Estimating, Invoicing, Payment, and Contract Negotiations, skills Print Production Manager, 08/2010 - 08/2015

Minuteman Printing – Mansfield, TX

Managed personnel by implementing company policies, procedures, work rules, and disciplinary action. Utilized data analysis tools to identify and resolve production issues. Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels. Coordinated with other departments to align production with customer requirements. License: Real Estate, 03/2005

Leonard Hawes School of Real Estate ( Kaplan) - Dallas, TX PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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