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Administrative Assistant Customer Service

Miami, FL
January 31, 2024

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Naomie Civil

Coral Springs, FL


I can follow office company procedures.

•Ability to successfully manage multiple priorities and other reports

•Maintain confidentiality of the customers

•Making sure that I always give the best of me at work.

I’m a Polygot person with fluency in 6 languages: Creole, French, Spanish, English, Papiamento and Dutch. I am a fast learner, friendly, loyal and a trustworthy person. I’m sure that you will see that once you hire me.

Work Experience

Front Desk Receptionist Work Injury Rights - Florida City, FL February 2023 to Present

•Greeted clients and executives with courtesy and professionalism, contributing to positive first impressions and fostering strong relationships.

•Efficiently managed incoming mail by promptly opening and sorting it, streamlining the distribution process throughout the office.

•Conducted thorough follow-up calls with clients to verify and update documentation, particularly addresses, ensuring accuracy in records.

•Demonstrated linguistic proficiency by offering translation services during interactions with clients who spoke different languages, enhancing understanding and rapport with a diverse clientele.

•Managed incoming calls and sent and received letters, ensuring prompt and accurate communication

Administrative Assistant Investment SWK, LLC - Florida City, FL January 2022 to February 2023

•Provided exceptional customer service by actively engaging with clients, addressing inquiries, and resolving issues promptly and courteously.

•Demonstrated strong attention to detail and accuracy in cash handling services.

•Contributed to a positive first impression, fostering a friendly and inviting environment for customers by ensuring that customers were greeted warmly upon arrival.

•Ensured the execution of contract closure procedures, meeting deadlines and compliance requirements.

•Acted as a dedicated property manager, handling a variety of tasks, including taking calls, addressing complaints, and ensuring tenants' needs were met promptly.

•Showcased the office space to potential customers through informative and engaging tours.

Administrative Assistant

Evens Security Services - Oakland Park, FL February 2021 to December 2021

•Took the initiative to ensure that all customers were warmly greeted upon entering the establishment.

•Delivered customer service by actively engaging with clients, addressing inquiries, and resolving concerns in a prompt and professional manner.

•Assumed responsibility for cash handling services, which involved processing class payments accurately and efficiently.

•Collaborated with instructors and other staff members to coordinate class schedules, ensuring optimal utilization of resources and accommodating customer preferences.

Branch Representative Island Finance N.V - Oranjestad August 2014 to November 2020

•Ensured customers were warmly greeted, fostering positive interactions and establishing a welcoming environment.

•Maintained confidentiality regarding client contracts, demonstrating a strong commitment to ethical standards and the protection of sensitive information.

•Conducted collections calls to manage outstanding balances, demonstrating strong negotiation and communication skills to ensure timely and complete payments.

•Collected income and interest from clients, managing financial transactions with a high degree of accuracy.


College in Hospitality Management

EPI - Aruba

August 2009 to July 2013






•Guest Services (10+ years)

•Multilingual (10+ years)


•Haitian Creole - Fluent

•French - Expert

•Spanish - Fluent

•Papiamento - Fluent

•Dutch - Fluent

•English - Fluent

Certifications and Licenses

Driver's License,

February 2020 to Present


October 2013 to Present

It was from Enseansa pa Empleo in Aruba

Tourism Administration

July 2013 to Present

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