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Social Media Customer Service

Location:
Dallas, TX
Salary:
60000
Posted:
January 31, 2024

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Resume:

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ad29p8@r.postjobfree.com 682-***-****

AARON WHITFIELD

F R E E L A N C E M A R K E T E R

P R O F E S S I O N A L S U M M A RY

Experienced Freelance Marketer with 7+ years of experience in providing clients with first-class professional service and honest advice. Highly goal-oriented and proficient at meeting and exceeding established goals and objectives related to training, selling, education, and client satisfaction. Recognized for achievements in best customer service, best digital campaigns, best special events, creativity and innovation, and effective use of social media. Strong analytical thinking and problem-solving skills, combined with adaptability, make me a valuable asset to any marketing team.

E M P LOY M E N T H I S TO RY

JAN, 2015 - AUG, 2017

Product Designer, Bob Michaels’ MediaSens, Dallas

Collaborated with cross-functional teams, including developers and marketers, to understand user needs and business goals in order to create innovative and user-friendly product designs.

Managed all company events.

Presented marketing pitches in meetings.

Collaborate with cross-functional teams to gather insights and understand market trends in order to inform product design decisions.

Conduct user research and gather feedback to inform design decisions and improve the user experience

Identify and evaluate potential partnerships and collaborations with industry leaders and influencers to enhance the company's brand presence and reach in the market.

Analyze competitive products in the market to identify opportunities for differentiation and innovation in product designs.

FEB, 2017 - FEB, 2018

Marketing analyst, Greystar, Dallas

•Analyzed marketing data and provided insights to improve marketing strategies and campaigns

•Presented marketing pitches to clients and received feedback by actively listening to make requested changes

•Promoted positive morale on the marketing team by developing bonds with other staff

members

•Fostered working relationships with clients through business meetings to increase loyalty and maintain relations

•Collaborated with clients to understand their goals and developed effective campaigns to resolve challenges and improve marketing results

•Maintained a monthly social media calendar and scheduled weekly posts to meet client obligations

•Trained all new staff at multiple locations and hosted training meetings

•Oversaw the Customer service department

•Responsible for set-up operations

•Effectively collaborated with team leads

Develop and implement market research strategies to identify target audiences and consumer trends for data-driven decision making

S K I L L S

Partnership development User research Competitive analysis Training and development Presentation skills

Event management Data analysis

H O B B I E S

I love photographing memories, making videos that people could see themselves in. Dancing for the Dallas Cowboys from 2011- 2020, Dallas Mavericks 2020-2022 was amzing seeing all the highlights media procudtion from the inside and outside of the media is truly amazing.

E M P LOY M E N T H I S TO RY

MAR, 2018 - FEB, 2022

Assistant Director/ Customer Service Director/ PR director, Rogue Athletics, Dallas

Developed video ads on social media to engage users and generate live leads to landing pages

Created sponsored post advertisements using industry influencers to gain attention for new products before launch

Scripted and supervised filming of digital video shorts for mobile video advertising on various platforms

Developed a six-month social media campaign to encourage followers to submit images as part of a contest

Cultivated a strong brand identity on corporate social media accounts by interacting with fans and responding to trending stories

Worked with the recruiting team to be bome the second highest the first year and the #1

Develop and execute customer engagement strategies to enhance brand loyalty and increase customer retention rates

E D U C AT I O N

AUG, 2011 - MAY, 2013

Liberal Arts, Trinity Valley Community College, Athens

Maintained 3.8 GPA

2014 - 2016

Stephen F Austin State University, Nacogodoches

Maintained a 3.76 grade point average

C U S TO M S E C T I O N

Achievements

Best Customer Service 2016, Best Digital Campaign 2016-2017, Best Special Event 2018- 2021, Best Creativity and Innovation 2018-2020, Best Use of Social Media 2020.

C O U R S E S

NOV, 2023 - NOV, 2024

Google Ads Search Certification at Google Ads Skillshop

NOV, 2023 - NOV, 2025

Discover How AI- Powered Shopping Ads Work at Google Skillshop

NOV, 2023 - NOV, 2025

Launch Your AI- powered Shopping Ads at Goggle Skillshop

NOV, 2023 - NOV, 2025

AI- Powered Search Ads for Strategies & Practitioners at Google Skillshop

NOV, 2023 - NOV, 2025

Google Skillshop

NOV, 2023 - NOV, 2024

Google Ads- Measurement Certification at Google Skillshop



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