Customer Service Representative
Resume:
Latoya Massop
Customer Service
Orangeburg, SC **115
ad29p4@r.postjobfree.com
Committed and motivated Administrative Assistant with exceptional customer-relation and decision- making skills. Strong work ethic, professional demeanor and great initiative. Operations Core Accomplishments l Collaborated with co workers to ensure smooth work flow and efficient organization operations. l Accountable for all operations of busy office, including telephone and clerical duties Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Sitel W@H - Orangeburg County, SC
June 2020 to February 2023
Customer service through video or chat. Helping customers trouble shooting issues.
• Resolved customer issues
Lead Sales Associate
Dollar General - Olar, SC
June 2019 to October 2020
Open and close store. Key holder lead associate. Manager on duty. Registering and back stocking. Responsible for counting of safe, deposit and sales reports daily. Excellent customer service to customers. Warehouse
Stitch fix - Bethlehem, PA
July 2016 to August 2018
Quality assurance of client merchandise. Folding, packed and ready to ship. Sales Associate
Goodwill - Bethlehem, PA
May 2015 to June 2016
Cashier/Customer Service
Walmart - Bethlehem, PA
April 2015 to December 2015
Retail cashier associate.
Customer Service Representative (CSR)
Coworks Staffing Agency - Bethlehem, PA
May 2014 to August 2014
Inbound calls for customer support. Chat support also for customer support. Working with two open screens to rectify technical issues.
Customer Service Representative
Converged Communications - Bloomfield, NJ
February 2008 to August 2009
Outbound calls to subscribe or update subscriptions with clients. Input information with clients authorization.
Education
High school or equivalent in business
harry van arsdale - Brooklyn, NY
1999 to 2003
Paralegal Studies
Interboro Institute - New York, NY
Skills
• Warehouse Associate
• Picker Packer (1 year)
• Order Puller
• Loading
• Shipping Receiving
• Shipping
• Unloading
• Live Chat
• Quality Assurance
• Clerical Experience
• Cold Calling
• Legal Research
• Technical Support
• Legal Drafting
• Adobe Acrobat
• Administrative Experience
• Microsoft Outlook
Additional Information
Ged received in 2013.
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