Customer Service Marketing Finance
Resume:
Michael C. Santoian
857-***-**** ad29oc@r.postjobfree.com 221 Beech St. Belmont, MA 02478-1940
To whom it may concern:
Please be advised that the following documents are enclosed:
1.Cover Letter
2.Resume
3.(3) Letters of Recommendation
Sincerely,
Michael C. Santoian
Michael C. Santoian
221 Beech St. Belmont, MA 02478-1940 E-mail: ad29oc@r.postjobfree.com 857-***-****
Exceptional, flexible marketing/finance professional seeking position in corporate or legal marketing/finance department where I can contribute to overall success of the team by utilizing my sales, fundraising, event planning, customer service, finance and marketing skills. Also experience in hands-on building and basic electrical and plumbing. Understanding of basic building concepts and familiarity with various hand tools and machines associated with the industry. I have a strong work ethic and use common sense practices.
Work Experience
United States Postal Service
Waltham & Lexington, MA
Letter Carrier
May 2020 – December 2023
All duties and responsibilities that come with being a Mail/Letter Carrier in an Urban and Suburban environment. Working for the federal government and following all subsequent laws and regulations for delivery of first-class mail.
Diversified Automotive Inc.
Charlestown, MA
Staff Accountant
February 2020 – April 2020
Worked directly under the VP Accounting Executive in performing various duties. Input and verified General Ledger entries for various accounts. Performed account reconciliations using bank statements and accounts receivable accounting software. Created credit memos and input journal entries for various invoices. Ran credit cards and processed payment information for all clients and vendors. Created organizational charts and excel sheets to track H.O.S. (Hours of Service) using Zonar and Damage Claims for the company’s driver fleet. Monitored vehicle maintenance and costs via Reflect, the accounting software we used. Transferred Monies from the numerous banks to and from the different accounts we had on file.
Aerotek Inc. Lexington, MA
General Laborer March 2018 – December 2019
The specific site worked on is a new condo development for elderly housing. We are responsible for all the framing and wood structure building on the grounds. The construction of walls, floors, and ceilings as well as construction of the lattices for the roof and staging to get to the different levels of the facility. Installation of wall supports and joist hangers to support structure and cutting of different sizes of wood pieces for installation of pre-fab parts of the floors and the building of staging. Other duties included:
Unload tools, prepare building site materials, stack building materials, and set up equipment
Follow project instructions from construction manager or supervisor/foreman
Consult with construction plans
Direct traffic safely around the construction or road maintenance site
Use construction and maintenance tools and equipment to complete daily tasks
Follow all health and safety regulations when operating equipment
Ensure regulated and proper headgear, gloves, safety glasses and clothing are worn
Complete all assigned tasks in a timely and efficient manner
Assist in building scaffolding and temporary structures
Safely operate a variety of tools including pressure washers, jackhammers, drills, saws, grinders, and nail guns
Prepare new construction sites by digging, moving dirt, or compacting space
Aid contractors (i.e. craft workers, electricians, painters) as needed
Clean and clear debris and hazardous materials
Ensure construction equipment and tools are cleaned and stored properly
Lamacchia Realty Inc. Waltham, MA
Inside Sales Agent/Associate & Advisor June 2017 – February 2018
Licensed Real Estate Agent that assisted clients in connecting with other Agents that would work best for them depending on the area they were interested in and on their DISC type personality. Assisted in the coordination of meeting venues for initial client agreements with the Brokerage and helped the Agents in the scheduling and organizing of these times around their availability. Also communicated the needs and wants the client desired to see in a home to see what listings were available on the market using MLS.
State Street Bank North Quincy, MA
Custody Tax Reclaim Specialist May 2010 – March 2017
Resolved rejections for the Custody Tax Services Dept. issued by various tax authorities for all market tax reclaims. Responsibilities include:
Senior Associate June 2014 – 2017
Assisted in a new project under a new manger to clean up all pre-2016 tax year reclaims still needing to be processed. This ranged from tens of thousands that was all to be sent to their respected tax authorities across the globe. We completed the task within six months and are currently processing current year reclaims.
Organized the printing and filing process. This included putting client POA’s, COR’s, and other special documentation needed to fulfill the special restrictions set by foreign governments according to the double taxation treaties set forth with the United States.
Organized the 6166 COR’s received from the IRS to ensure the proper codes such as 501c3, 401a, 81-100 and Government Entity documentation was matching with the proper client entities on the printed reclaim forms.
Associate II June 2012 – 2014
Transformed the facilitating all rejections in all markets State Street provides reclaim services. This involved additional responsibilities as the volumes were heightened in day to day functions.
Managed special projects that related to the increasing volumes of inquiries from numerous Tax Authorities. Communicated all the Tax Authorities inquiries to the fund groups to ensure the proper documentation was being provided.
Played a major role in the reclaim form production process which included auditing forms and requesting corrected or amended documentation from site offices and client service teams.
Managed the GTA EFP Audit project which required the client to meet hard deadlines in short periods of time, as well as preparing accurate and concise responses while working with multiple fund groups.
Associate I May 2010 – June 2012
Coordinated client responses to rejections issued by the Tax Authority to ensure complete and concise answers to any inquiry submitted by the Tax Authority.
Communicated with sub-custodians, fund groups and client service teams to relay any information and documentation being requested.
Tracked, updated and analyzed TRS programs and the Stage 5 Database to keep deadlines, reclaim statuses and comments concurrent with the true status of reclaim.
Worked with each market coordinator to resolve all rejected reclaims produced in-house for the sub-custodians.
Implemented the use of Microsoft Access to setup queries to run reports against one another in order to keep the rejection database up to date.
Assisted Tax Service colleagues and external parties on all recon, updates and statuses for rejected reclaims.
Internships through Northeastern University
Marketing Assistant at Finnegan, Henderson, LLP, Cambridge, MA - December 2006-April 2007
UPS, Evening Shift Supervisor in Package Loading Dept., Watertown, MA, June-December 2005
Marketing intern at St. Jude’s Hospital fundraising/event planning division, June-December 2004
Sales for Mobile Solutions, Braintree, MA, June-December 2003
Education
Northeastern University Boston, MA
B.S. in Business Administration 2007
Concentration: Major in Marketing /Minor in Finance
Xaverian Brothers High School Westwood, MA
Diploma in AP Courses/College Prep 2002
Skills
Software: Microsoft Office Suite, Tax Reclamation Programs, MCH & GSMAC screens
Other Skills: Sales, Marketing, People skills, Office Management, Typing, Receptionist, Organization, Time management, Data entry, Computers, Organization, Quick Learner and Patience
Hobbies
Softball, Sports, Fishing, and enjoying Family and Friends
References Furnished Upon Request
1/7/2020
Edward Kasabian 26 Lovell Rd.
Watertown, MA 02472
Email: ad29oc@r.postjobfree.com
Phone: 617-***-****
RE: Recommendation for Employment for Michael C. Santoian
To Whom It May Concern,
I am writing in reference to Michael C. Santoian of Watertown, MA, who informs me that he is interested in employment for the city of Waltham. I have had the pleasure of being good friends with Michael's parents, Michael and Kathy, for over 50 years thus knowing Michael since birth.
As a retired police lieutenant for the town of Watertown and adjunct lecturer for Western New England College I have found Michael to be intelligent, conscientious, and a caring individual. He always willing to do more than what is asked of him.
Given the opportunity, I am sure he will prove himself a credit to any position he would be qualified for. Therefore, I recommend Michael C. Santoian to you without reservation.
If you have any further questions, feel free to contact me.
Edward Kasabian
Nicholas Kenis
84 Hawthorn St.
Newton, MA 02458
Email: ad29oc@r.postjobfree.com
1/17/2020
RE: Character Reference for Michael C. Santoian
To Whom It May Concern,
I have known Michael C. Santoian for more than 20 years. He is one of my dearest and closest friends and we grew up together in East Watertown. We have remained close friends to this day and I would say I know him as well as anybody. He has always been there when I needed him and vice versa. He is a person I will always trust in and stay in contact with until I leave this earth.
During the time I have known Mike, he has been honest, trustworthy and loyal. He is always willing to go above and beyond what is expected of him. He is respectful of his superiors/elders and gets along well with his friends and colleagues. His thirst for knowledge about how to achieve his goals and complete or overcome a task are unfounded.
I know he has a strong work ethic and takes charge of a situation if needed. Though he is educated and has a college degree from Northeastern University, he always loved the idea of physical work and building or constructing something, to feel as though he achieved something of value at the end of the day. This is mostly in part due to his Blue-Collar upbringing and his love of his grandfathers who were part of the "Greatest Generation." He is a good person to confide in and will always give you the realistic advice or opinion he may have to help in a tough situation. We have and will remain close as we get older.
If any additional information is required concerning my association with Michael, please feel free to contact me. Thank you for your time and consideration.
Sincerely,
Nicholas Kenis
Global Services
STATE STREET.
January 10th, 2020
To Whom It May Concern:
I started working at State Street since August of 2015. I have known Michael Santoian since then and I have worked with him for two years on many projects. He is a highly motivated individual. He has always done his best to make sure all projects were successfully completed in a timely manner. He would always try and see if there were better ways of completing and streamlining any processes. This has helped many people, including myself, with certain processes that were very manual. Michael's attention to detail has helped catch many errors in the programs we use. He had also helped test certain programs as well to help ensure that the fixes were indeed working correctly. He is always a team-player. There have been many of times where he had assisted me with my tight deadline projects. I could always count on Michael whenever I needed help urgently,
In addition, I personally have always found Michael to be very honest, reliable, prompt, and dependable. He has always come through when asked for help on very last-minute requests and projects. His work was always done very well and efficiently.
If you have any questions, please do not hesitate to contact me. I will be more than happy to discuss anything further for Michael's suitability for the position.
Sincerely,
1776 Heritage Drive, North Quincy, MA 02171
work: 617-***-**** cell: 239-***-**** ad29oc@r.postjobfree.com
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