ISHITA MUKESH DEDHIA

ad29o5@r.postjobfree.com 778-***-****

ADMINISTRATION MARKETING CRM

An accomplished professional with more than 10 years’ experience with a demonstrated history of working in the Administration, Marketing and Advertising industry. Skilled in Administration, Marketing, Customer Relationship Management (CRM), and Management. An effective communicator with exceptional analytical, technical, and relationship management skills with the ability to provide training and mentorship to new staff to achieve business objectives.

Business Acumen Onboarding/Offboarding Management Marketing Support

Employee Management Communication Customer Service

Time Management & Planning Finance Auditing Office Co-ordination

Manager Support Project Management Lead Management PROFESSIONAL EXPERIENCE

Transportation Investment Corportion (TI Corp), Vancouver, Canada January 2024 – Present Administrative Assistant / Document Control Coordinator (Contract, Full-time)

• Implements document management policies and procedures in line with TI Corp’s guidelines.

• Designs and implements systems to establish management best practices across the project.

• Coordinates with IT resources to ensure all document management systems and tools are identified, deployed, and maintained.

• Establishes and deploys work processes and procedures related to major project contract submittals, documentation, and correspondence.

• Assists to standardize and maintain information metadata profiles and ensures all project staff are following the process.

Hawkridge Systems, Richmond, Canada September 2022 – December 2023 Office Administrator (Permanent, Full-time)

• Oversee and coordinate office administrative procedures and review, evaluate and implement new procedures.

• Answering high volume of inbound calls and assisting customers with various queries.

• E-mail management and replying to customers.

• Coordinate and plan for office services, such as accommodation, relocations, equipment, supplies, forms, disposal of assets, parking, maintenance, and security services.

• Conduct analyses and oversee administrative operations related to budgeting, contracting and project planning and management processes.

• Assistant and manage employee onboarding/offboarding on related platforms.

• Travel arrangements for company events alongside budget management. CORE COMPETENCIES

RLG International, Vancouver, Canada August 2022 – September 2022 Administrative & Design Coordinator (Contract, Full-time)

• Administrative Duties - Administrative and logistics support, event planning, travel research and booking, Data entry and receipt retrieval for expense reconciliation, in office meeting support – setup/tear down.

• Design Duties - Field request from department managers on proposals, gather the required fields and input into pre- built templates in InDesign.

Walmart Superstore, Vancouver, Canada Feb 2022 – June 2022 Front End Customer Service Assistant Cashier (Permanent, Part-time)

• Provides a positive customer experience with fair, friendly, and courteous service.

• Registers sales on a cash register by scanning items, itemizing, and totaling customers’ purchases.

• Resolves customer issues and answers questions. Itemizes and totals purchases by recording prices, departments, taxable and non-taxable items; and operating a cash register.

• Promoting the Walmart Rewards Mastercard and Donations. Mona Arora Personal Real Estate Corporation, Surrey, Canada Feb 2022 – March 2022 Administration and Marketing Assistant (Freelancer/Consultant)

• Managing social media accounts for Mona Arora.

• Created posts, hashtags, post scheduling, on Facebook, Instagram, and LinkedIn.

• Created a social media content calendar for the coming weeks to make sure posts are well connected.

• Assisted Mona with her daily schedule for her real estate business. Vancoweb Creative Agency, Vancouver, Canada Oct 2021 – Dec 2021 Digital Marketing Intern (Internship)

• Managing social media accounts for Vancoweb, Vanco+ & HiRealtor. Content management, post creation, hashtags, post scheduling, and promotion on Facebook, Instagram, and LinkedIn.

• Created a social media content calendar for the coming weeks to make sure posts are well connected.

• The profile also included content writing for various blogs to be taken live on the blog page and on social media.

Waterman’s Marketing INC, Vancouver, Canada Aug 2021 – Dec 2021 Digital Marketing Specialist (Contract, Part-time) Created and managed the new website on Shopify for Waterman's Marketing as they started the journey for B2C online sales. Apart from website creation also did promotions on social media (Facebook & Instagram) and Search ads (Google).

Anarock Property Consultants Pvt Ltd, Mumbai, India Oct 2019 - Sept 2020 Assistant Vice President - Digital Marketing

Responsible for heading a portfolio of digital accounts towards stated client and company objectives and is responsible for the growth, management, retention and satisfaction of these accounts. Ionz Digital Pvt Ltd, Mumbai, India May 2018 - Oct 2019 Associate Director – Media Solutions

Responsible for brand and direct-response advertising tactics, performance metrics, and optimization best practices for direct and programmatic buys across all digital channels (search, web, social, mobile, email, etc.). PK Online Ventures Pvt Ltd, Mumbai, India Feb 2013 - April 2017 Regional Head – West (Web & Mobile)

Responsible for revenue generation of Impact business; working on models like CPC, CPL, CPM, CPV, CPO, CPI/CPD, SEO, SEM, Display advertising, social media, Smart phone advertising, E-mailer for Agency& Brand's Digital & Mobile campaigns.

EDUCATION AND CREDENTIALS

Master of Business Administration, Marketing Oct 2020 – Dec 2021 University Canada West, Vancouver, Canada

Post Graduate Diploma in Business Management, Marketing April 2009 – April 2011 Rizvi Academy of Management, Mumbai, India

Bachelor of Mass Media, Advertising April 2006 - April 2009 G.N.Khalsa College, Mumbai University, Mumbai, India Certified Digital Marketing Associate, Digital Marketing Institute Hootsuite Platform & Social Marketing Certification, Hootsuite ADDL. INFORMATION

LANGUAGES English (Fluent) Hindi (Fluent) Marathi (Fluent) Gujrati (Fluent) Kutchi (Fluent) COMPUTER SKILLS MS Office Salesforce Mailchimp INTERESTS Travelling Music Socializing

JOB REFERENCE Available upon Request

Contact this candidate