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Patient Services Manager

Savannah, GA, 31401
January 31, 2024

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Alberta Moore

Pooler, GA *****


Skill Summary


Wayne State University, Detroit, MI. (Bachelor of Science, Behavioral Studies.) Wayne County Community College, Detroit, MI. (Associate of Science, Dietetic Technology.) EXPERIENCE

2018 - Present ENCOMPASS HEALTH REHABILITATION CENTER Patient Services Manager/Encompass Health, Bluffton, South Carolina Manage departmental budget, purchasing, receiving, and inventory control of food supplies. Ensures that production of patient meals and cafeteria meals are properly prepared and served. Interview, train, coach and counsel all team members. In-service training on foodservice standards (JACCO, Steritech and Quality Assurance). Payroll, scheduling and attendance control via workforce. 2014 - 2018 - MORRISON HEALTHCARE FOOD SERVICES, MEMORIAL UNIVERSITY MEDICAL CENTER Patient Services Manager/Morrison Healthcare, Savannah, GA Train, coach and support supervisors

Investigate employee and patient complaints and propose solutions that eliminate the need for escalation. Lead weekly focus groups on employee engagement.

Hire, train and develop associates to deliver superior service to patients, staff, visitors and co-workers. Maintain payroll, scheduling and attendance via workforce management and Kronos. 2007 - 2014 - MORRISON HEALTHCARE FOOD SERVICES, DMC MEDICAL CENTER Patient Services Manager, Detroit, MI

Proficient in E-finance, purchasing, inventory, timekeeping, and scheduling. Performed Operational Reviews at 7 DMC hospitals for Morrison Management compliance. Interviewed, onboarded, trained, directed, and developed staff members. Improved patient satisfaction scores by listening to the concerns of the patients. Knowledge of federal, state, health department and joint commission sanitation regulations. I was selected as a team member to facilitate the opening and training for Dell Children’s Hospital (Arlington Texas),

St John Medical Center (Detroit, MI), and Borgess Hospital (Kalamazoo, MI). 9/2013-1/2014. MORRISON HEALTHCARE FOOD SERVICES, NORTHCOAST BEHAVIORAL CENTER, Interim Director, Independence, Ohio

Directed an account being audited by the federal government and received a score of 98%. Managed and met the monthly budget.

Maintained purchasing, inventory, payroll, timekeeping and scheduling. Staff recruitment, retention and employee relations. 1985-2003. CITY OF DETROIT FINANCE DEPARTMENT

Governmental Analyst, Detroit, MI

Managed, trained and developed accounts payable staff. Audited and processed payments, prepared statements, worksheets and charts for reconciliation of budget. Certifications: Certified Dietary Manager, Serve Safe Certified. Development Courses: Developing Dynamic Leaders, Conflict Resolution, Client Relations,Talent Management, Business Solutions and Harvard Managers Mentor Plus Certification. Management Interviewing Coaching Employee Retention Auditor QA Training Diet Training Employee Development Payroll Processing Scheduling Sanitation Audits Purchasing References Available Upon Request

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