MBA-Manager of multi specialty care and innovation over 120+staff.

CHRIS DEVLIN, MBA, BSN, RN, CNOR Eau Claire, WI

EDUCATION

MASTER OF BUSINESS ADMINSTRATION

Western Governors University, Salt Lake City, UT

BACHELOR OF SCIENCE IN NURSING

Western Governors University, Salt Lake City, UT

ASSOCIATES IN NURSING

Chippewa Valley Technical College, Eau Claire, WI

EXPERIENCE

July 2021 – Present

MAYO HEALTH SYSTEM, Eau Claire, WI

Mayo Clinic Health System in Eau Claire is a non-profit short term acute care hospital with 186 beds.

Manager, Perioperative Services

Manager of the Perioperative area in a 320+ bed hospital. Two surgical areas include 20 inpatient operating rooms and 4 ambulatory OR’s. Current role oversees 16 PACU beds, 19 hybrid Pre/post/PACU bed and 13 preop/procedure beds. Retained as the Perioperative Leader to improve the perioperative areas and increase quality metrics, improve efficiency, and expand services. Leading a 60 FTE, 60+ member team comprised of 2 supervisors, RNs, and CNAs. Serving as a strategic partner working with physician leaders, hospital administration, and organizational entities to manage patient care. Aligning multiple departments and regional locations to create an enterprise standard in exceptional clinical care. Coordination of staffing throughout the region of 5 sites, aligning staffing needs to volumes.

Selected Accomplishments:

Operations Strategy and Leadership:

Perioperatively supporting 13,000 cases per year.

Lead a $2m construction renovation project to expand surgical prep and recovery

Created an algorithm to increase post-operative care efficiency with staff, location, and patient type. (Selected and used for Magnet application).

Developed a productivity metric to align the workload with worked FTE, increased staffing efficiency and allows for leadership accountability.

Leader of the perioperative Daily Regional Staffing huddle to accurately allocate staff to multiple locations in Northwest Wisconsin

Surgical Holding for Expeditious discharge department development and Leader.

Harwick Project Partner for enterprise to improve leadership collaboration with HR to improve communication between departments throughout the enterprise.

Mayo Silver Quality Fellow.

Process Improvement and Program Management:

Member of Surgical and Procedural Executive Committee to increase specialties and volumes

Developed and instituted an Enhanced Recovery After Surgery program for Neuro Surgery

Increased patient satisfaction scores from 88.5%-90.9% overall.

Author of a Post Operative Urinary Retention Protocol guideline for multispecialty use.

Co-Leader - Institute for Safe Medication Practices safe medication in the perioperative setting.

Leading efforts to combine Cath Lab/ IR staffing with Periop for staffing efficiency and location expansion.

July 2018 – July 2021

MARSHFIELD CLINIC HEALTH SYSTEM, Eau Claire, WI

Marshfield Clinic Health System is an integrated health system that consist of several hospitals and 55 clinics throughout Wisconsin, as well as a medical research institute and an education division.

Manager, Perioperative Services (December 2018 – July 2021)

Director role for the Surgical and procedural services teams reporting directly to the CNO. 44 bed tertiary acute care hospital. Led a team of 130 employees. Responsible for Oversight of the surgical suites, PACU, Endoscopy, Pain Clinic, Ambulatory Surgery and Central Sterilization. Strategic Planning, Patient Care, Provider and Employee engagement, Financial and Operational growth, employee retention. Skilled in developing and implementing key strategies to leverage best practices across large healthcare system by collaborating with contributing stakeholders and analyzing data to optimize solutions and resolve existing business needs in alignment with organizational vision. Proven track record driving operational efficiency and building sustainable organizational infrastructures to sustain quality and optimize patient care outcomes. Recognized as a builder and mentor of high performing teams.

Selected Accomplishments:

Operations Strategy and Leadership:

Managed $20+ million in expenses annually

11 OR’s completing 8,500 cases per year

Developed a Cardiac and Vascular Program as well as a structured Service Line for the Eau Claire Marshfield Hospital

Provide the vision, leadership, and strategy necessary to achieve positive change and grow the surgical program, in addition to oversight for financial, clinical, and operational performance.

New hospital preparation for a Joint Commission survey, led the Perioperative survey with successful achievement of certification.

Served as a Key member of the System Enterprise Surgical Services Leadership Team.

Reduced contingent (travel) staff by 95% within the first year of operation, saving >$300K.

Improved nearly every aspect of operations with a focus on attaining Key performance Indicators (KPI); achieved and maintained Press Ganey scores in the 90th percentile for patient satisfaction.

Lead recruitment efforts for the center, meeting volume increases in both the clinic and infusion areas; achieved and maintained productivity levels above 98%.

Administrator on-call duties answering any operational questions and resolving hospital capacity issues.

Collaborated with physician specialties to begin new services and develop policies. Worked closely with the physicians to increase services and grow specialty programs.

Incident Command Operations Chief during COVID-19 Pandemic and completed IS 100, 200, 700. Coordinated Incident Command operations and worked with executive leadership on objectives including creation of a 25 bed Covid CCU unit.

Process Improvement and Program Management:

Reduced Operating expenses by 16.9%.

Completed a $2M renovation project to design and construct a new operating room.

Completed a $5M renovation of a swing bed unit into a 12-bed med/surg unit.

Ensured 100% compliance to internal processes and procedures, as well as Joint Commission requirements by leading various quality and process improvement efforts.

Reduced required work hours for both nursing and supply chain organizations by as much as 5 hours per week through the introduction of multiple cost reduction and operational efficiency programs.

Restructured the OR staffing plan and specialty teams to increase staff satisfaction, turnover and efficiency.

ICU Staff RN (July 2018 – December 2018)

Selected Accomplishments:

Presents empathy for emotional, spiritual, religious, and cultural support to patients and their families.

Thrives in a fast-paced and collaborative working environment.

Proficient at assessing the patient, determining plan of care.

Leading in patient and family teaching and provides leadership by working collaborative with ancillary nursing and other patient team staff in multiple specialties.

Makes accurate, complete, and timely entries into the patient medical record addressing all steps of the nursing process.

Actively communicates with members of the healthcare team, patient, and patient family.

Provides care for critically ill patients with hemodynamic pressure lines, pressure monitoring devices.

Planning: Utilizes the assessment, identifies problems, makes nursing diagnoses, formulates goals, teaching plans and outcomes to create an individualized plan of care.

Identifies individual patient goals, readiness to learn, and incorporates family into the plan of care.

Provides respiratory and ventilator management and monitoring.

May 2006 – July 2018

SACRED HEART HOSPITAL, Eau Claire, WI

Sacred Heart Hospital is a non-profit short term acute care hospital with 192 beds.

CSFA (May 2006 – July 2018); Medical/Surgical RN (January 2018 – July 2018)

Selected Accomplishments:

High functioning charge RN leading 8 RN, 2 CNA.

Managed 30 bed unit with admissions, discharges, and transfers.

Multispecialty Assistant of Surgery.

August 2013 – September 2016

CHIPPEWA VALLEY ORTHOPEDICS - HAND/ORTHOPEDICS, Altoona, WI

Specialty Manager - Certified Surgical First Assistant

Selected Accomplishments:

Onboarded a new MD to the Orthopedic practice.

Led the startup of the new hand practice including locations, surgical sites, preference cards and clinic schedule.

Managed a team of 6 to coordinate clinical and surgical operations.

Led the billing and coding of clinical patients and operative procedures.

Participated in interviewing and hiring staff.

August 2011 – August 2013

OAKLEAF SURGICAL HOSPITAL, Altoona, WI

Oakleaf Surgical Hospital is a short-term acute care hospital with 13 beds.

Certified Surgical First Assistant

Selected Accomplishments:

Multispecialty Assistant of Surgery.

Surgical technician lead.

May 2007 – August 2011

MERRICK PLASTIC AND HAND SURGERY, Eau Claire, WI

Merrick Plastic and Hand Surgery specializes in general plastic, cosmetic and reconstructive surgery.

Manager, Business Secretary, Certified Surgical First Assistant

Selected Accomplishments:

Onboarded a new MD to the Orthopedic practice.

Led the expansion of the hand practice including 3 new locations, surgical sites, preference cards and clinic schedule.

Managed a team of 4 to coordinate clinical and surgical operations.

Led the billing and coding of clinical patients and operative procedures.

Managed the preoperative and post-operative care for clinical and surgical patients

Participated in interviewing and hiring staff.

COMMITTEE INVOLVEMENT

Professional Clinical Executive Team, Marshfield Hospital (2018-2021).

System Surgical Services Committee, Marshfield Hospital (2018-2021).

Trauma Subcommittee, Marshfield Hospital (2018-2021).

Wound Care Subcommittee, Marshfield Hospital (2018-2021).

Surgical Quality Subcommittee, Mayo Hospital (2021-present).

Harwick Project change agent, Mayo Hospital (2021-present).

Geographical Layout project subcommittee (2021-present).

Emerging Leaders General membership (2021-present).

Northwest Wisconsin Ortho Surgical Optimization subcommittee (2021-2022).

CERTIFICATIONS

Certified Nurse of the Operating Room.

Certified Surgical First Assistant.

ACLS

PALS

PROFESSIONAL MEMBERSHIPS

American Organization of Nursing Leaders

Association of Operating Room Nurses.

American Society of Perioperative Nursing.

AWARDS/HONORS

Magnet Champion for the perioperative area in NWWI, Awarded December 2023.

VOLUNTEER

Molo Medical Missions, RN and Surgical Clinician, Kenya, Africa (January 2022).

Volleyball Coach for Air Volleyball Club

Contact this candidate