Monica Howerton

**** ***** *** **

Alton, IL ****2

ad29ne@r.postjobfree.com

Objective To acquire a job where my knowledge of human services procedures, patient care/customer service and computer skills along with dependability, honesty, initiative, and self-motivation, will benefit the company.

Skills Basic Computer Skills

Medical Terminology

Certified Nursing Assistant Certificate

Food Sanitation Certificate

GPA: 3.6/4.0

September 1960- June 1973

Alton Senior High School

Diploma

Keyboarding: 25 nwpm

10-Key Adding Machine: 90 kspm

Basic Word Knowledge

Employment April 2011 - Present

Department of Humans Services - Human Services Caseworker

Customer Service, face to face and telephone contact.

Gathering and verification of customer personal and financial information.

Process and enter that data into the State Mainframe system.

Process and disburse Medical and SNAP benefits.

Quality Control, assist customers in other areas to help them achieve a better standard of living.

July 2005 - April 2011

State of Illinois - Security Therapy Aide

Patient care

Supervising and protecting patients

Data entry

Charting of patients behaviors

Directing and educating patients

May 2001-July 2005

ComPAS - Medical Receptionist

Customer Service,

Filing

Data entry

Medical Records

Verify insurance and patient information.

Schedule procedures

Relay messages to and from physicians.

References References are available upon request.

Contact this candidate