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Sales Representative Call Center

Cary, NC
January 31, 2024

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Shana Sineno

Cary, NC 919-***-****

Work Experience

Fayetteville Dodge Ram - Fayetteville, NC June 2023 - Present

Internet Sales Representative/Salesperson

●Managed high volumes of inbound and outbound calls in a fast-paced environment to build, cultivate outbound calls in fast-paced and establish lucrative client relationships.

●Identified consumer needs, clarinet information and researched issues to provide alternative solutions. Asked probing questions to determine service needs and accurately input information into electronic systems.

●Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers. Forwarded calls to management if outstanding issues required immediate resolution.

●Successfully sold over 20 cars per month while effectively communicating with customers and building relationships to ensure a positive car buying experience.

Lidl - Cary, NC March 2021 - June 2023

Assistant Store Manager

●Recognized for excellence in co-leading and implementing the District's most diverse hiring methods. Negotiated deals with vendors via phone and email communications resulting in improved terms, and reduced costs by 20%.

●Implemented a tracking system for all weekly promotional campaigns, driving monthly KPIs to exceed forecasting goals by 30%.

●Executed schedules to ensure the store was adequately staffed and efficient, supervised the arrival of shipments, approving delivery receipts & ensuring stock availability.

Wawa - Tampa, FL December 2018 - February 2021

Store Sales Supervisor

●Promoted within 4 months from entry-level Sales Assistant

●Approached vendors onsite or via phone and email to obtain discounts, resulting in 10% savings for all new products purchased.

●Created tailored product placements according to customer specifications, reaching a significant boost in sales.

●Monitored over $30K of store daily sales and accounted for complete money balancing.

●Ensured secure, vigilant safe keyholding and locking systems with 0 faults.

Mentee Experience

Us in Technology - Remote, US October 2022 - Present

SaaS Sales Mentee

●Continuously attending training workshops to further develop knowledge of the SaaS industry. Strategizing efficient cold call outreach to effectively build rapport with the client to encourage the sale. Researching prospects and their company in order to build custom messaging.

●Role-playing different sales scenarios to get familiarized with handling tough objections.


CRM (Salesforce, Hubspot, eLeads), Linkedin Sales Nav, Outreach, Zoom Info, Dayforce Schedule, Microsoft Office (Excel, Word, PowerPoint)

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