Business Analyst Quality Assurance

Abdul Rahman

Glen Ellyn, IL

Cell: 630-***-****

US Citizen

* ***** ** *****-** experience as a Business Analyst, adept in all phases of software development lifecycle (SDLC) employing Scrum, various internal SDLCs, and technology delivery frameworks.

Proficient in interpreting customer business needs and translating them into precise application and operational requirements, showcasing strong analytical skills.

Proven record in the healthcare industry.

Thorough understanding and application of Software Development Life Cycle (SDLC) encompassing Waterfall, Agile (Scrum) methodologies, and business process models.

Demonstrated excellence across teamwork, analytical thinking, communication, influencing skills, and technical expertise.

Proficient in crafting models, reports via MS Excel, PowerPoint presentations, and MS Visio.

Hands-on expertise in documentation, encompassing BRD (Business Requirement Documents), FRD (Functional Requirements Document), and RTM (Requirement Traceability Matrix).

Skilled in creating UML diagrams using MS Visio.

Extensive involvement in Quality Assurance (QA), collaborating closely with software testing teams to craft comprehensive test plans and test cases derived from both functional and business requirements, ensuring meticulous Quality Assurance, and facilitating User Acceptance Testing (UAT).

Proficient in conducting meetings, adept at requirements gathering through Interviews, Workshops, and JAD Sessions.

Experience interfacing with stakeholders and senior management, showcasing excellent communication, presentation, and facilitation skills.

Expertise in implementing quality assurance techniques, testing solutions, and conducting UAT with users and stakeholders.

Capable of working independently, meeting deadlines with minimal supervision, and excelling under pressure in project environments.

Effective communication and interpersonal skills in coordinating with offshore teams, vendors, business users, and senior management.

Proven history of successful customer interaction management and collaboration with various stakeholders.

EDUCATION AND CERTIFICATIONS:

Onondaga Community College, Syracuse, NY

Associate in Business Administration (Cont.) - Onondaga Community College, Syracuse, NY

Certified Business Analyst – Northeastern Illinois University, Chicago, IL

SKILLS:

Business Process Analysis

Requirements Elicitation & Documentation

Jira / Confluence

MS Office Suite

User Stories and Epics

Acceptance Criteria Definition

SQL

Stakeholder Management

Quality Assurance & User Acceptance Testing (UAT)

Professional Experience:

MAK Professional - Client: Inova

Business Analyst: February 2020 – December 2023

Acts as a bridge between business units, technology teams, and support teams to ensure seamless alignment between the delivered solution and all business requisites, minimizing the need for rework.

Conducts thorough elicitation, documentation, and analysis of requirements, ensuring a clear traceability to desired customer outcomes.

Setup JAD sessions with the development team in identifying and verifying changed or modifications made to various Tables, Views, Stores Procedures, and attributes.

Collaborated with stakeholders to gather requirements and created comprehensive user stories and epics for the implementation of a new Electronic Health Record (EHR) system.

Documents dependencies, interrelationships among requirements, assumptions, and congregations for comprehensive understanding.

Crafts user stories using Jira and defines acceptance criteria, employing advanced techniques like brainstorming and process workflow analysis to capture both existing and new requirements effectively.

Utilizes tools such as visual aids, prototyping, and simulation to facilitate a clearer understanding of the intended end-product.

Collaborates closely with the client services team daily, promptly identifying and resolving issues of all magnitudes.

Facilitated agile ceremonies, including sprint planning and backlog grooming sessions, to prioritize and refine user stories.

Reviews and evaluates customer requests for proposals, providing valuable input for data-driven decision-making in management reporting.

Establishes policies and procedures for the meticulous tracking of daily logbooks.

Demonstrates proficiency in systematically testing application functionality throughout the development/test cycle, ensuring readiness for the go-live phase of each development.

Conducts thorough user acceptance testing (UAT) of system functional requirements and business processes, meticulously documenting UAT test scenarios, cases, and scripts.

Identifies and analyzes software defects, collaborating closely with clients to ensure timely resolution and the overall quality of delivered software.

MAK Professional– Client: United Health Care

Business Analyst: November 2017 – January 2020

Responsibility:

Engaged directly with users to gather business requirements, AS-IS processes, and generated Teams/Jira artifacts through elicitation, analysis, and validation of business process requirements.

Functioned as a key intermediary between the technical team and clients, actively contributing to system development.

Captured and documented existing business workflows, providing recommendations for enhancements and efficiencies.

Maintained organized and updated documentation vital for supporting and training new project team members.

Developed detailed acceptance criteria, ensuring alignment with business objectives, regulatory standards, and user expectations.

Analyzed business needs, collaborating with technical and non-technical teams to address challenges alongside business users, stakeholders, and Subject Matter Experts (SMEs).

Presented finalized requirements in walkthrough meetings to business, development, and quality assurance teams.

Conducting mapping workshops, and documenting field-level mappings, transformation rules, and business constraints.

Acted as a communication bridge between business and technical teams, ensuring a shared understanding of data mapping decisions. Contributed to continuous improvement by collecting feedback and validating implemented mappings against business expectations.

Functioned as a subject matter expert for development and Quality Assurance (QA) in assigned tasks.

Provided production support by promptly troubleshooting issues and addressing user inquiries.

Interpreted business problems and opportunities within the requirements' context, offering solutions aligning with the organization's goals.

Orchestrated the UAT cycle, developed testing strategies, and supported users and developers throughout the testing process.

Mentored junior team members, recommending best practices, and conducting peer reviews for documentation.

Identified needs and evaluated diverse business solution alternatives.

Executed comprehensive testing activities, including crafting test scripts, plans, and scenarios, proactively managing defect resolution.

Generated documentation supporting process/system training delivery.

Managed and executed tasks ensuring applications or processes met all operational requirements for successful deployment and comfortable support by service teams.

Completed a full spectrum of necessary project activities focused on maintaining artifacts and documentation.

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