Shawn Hutsko

ad29ls@r.postjobfree.com

248-***-****

linkedin.com/in/shawnhutsko

Summary: Over ten years experience and knowledge in information technology seeking to contribute training and acquired skills within a System Administration, Network Administration and/or Network/System Security role. Works well independently, or in a group setting providing all sides of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

Education: Michigan State University (MSU) East Lansing, MI

Bachelor of Science Aug. 2008-May 2011

Media and Communication Technology

(Specialty in Information Technology)

Experience: General Fasteners Jan. 2022-Present

Information Technology Specialist

●Manage users in O365 as an administrator

●Support applications running on Windows Servers including File Sharing, Active Directory and Group Policy.

●Document all procedures and installs of products.

●Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.

Thomas Precision Rice Lake, WI

Information Technology Specialist Sept. 2018-Jan. 2022

●Designed the IT department during transition from a MSP to internal using Zendesk ticketing, NinjaRMM, TeamViewer, and Webroot.

●Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.

●Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

●Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

●Support applications running on Windows Servers including File Sharing, Active Directory and Group Policy.

●Manage users in O365 and GSuite as an administrator

●Manage users in Acumatica and JobBoss as an administrator

●Virtualization (Hyper-V to VMware) technology implementation, migrations, and support

●Implemented Cisco Firewalls, switches, and APs from WatchGuard

●In house GSuite to O365 migration that was completed in three months for 100 users

●Manage Dell Wyse thin clients that connect to the RDP server

●Document all procedures and installs of products.

Chestnut Consulting Eau Claire, WI

Information Technology Specialist June 2018-Sept. 2018

●Manage users in O365 and GSuite as an administrator

●Provide answers to clients by identifying problems and researching

●Maintain effective and timely communication with clients and staff

●Administer database, messaging, file, and print servers

●Design and implement permissions on file and folder structure

●Manage all server hardware and software including but not limited to physical servers, storage systems, virtualization infrastructure, Microsoft Active Directory

Ametek (Contractor) Columbus, OH

System Administrator April 2016-May 2018

●Active Directory and Group Policy

●Lotus Notes to Office365 Administrator of 1000+ users

●Backup and restore Terabytes of data with Symantec Backup Exec

●Develop and maintain installation and configuration procedures

●Repair and recover from hardware or software failures

●Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan

●Create and push software packages using PDQ Deploy

●Build and repair computers as required

●Create new virtual machines using VMware

●Used PowerShell to automate data into AD

●Proficient in devices such as iOS and Android using InTune Company Portal

●Organizing Lotus data in Excel to be migrated over to Office365 during two month period

●Troubleshoot and monitor performance of the network and maintain the software and hardware

●Prioritize, plan, and conduct multiple simultaneous projects as necessary

●Administrate Windows Server 2008-2016 environment

●Perform hardware and software problem analysis, definition, and resolution as required

Ohio Presbyterian Retirement Services Columbus, OH

Network/Desktop Support Dec. 2015-Feb 2016

●Build and repair computers

●Extensive utilization of Active Directory and Office 365 Exchange

AAA Ohio Worthington, OH

Desktop Analyst May 2014-Dec 2015

●Build and repair computers

●Extensive utilization of Active Directory, Lotus Notes, and SCCM

●Familiar with SharePoint 2010

●Skype for Business Admin during the testing and rollout period

Verizon Wireless (Contractor) Hilliard, OH

Data Analyst July 2013-May 2014

●Discover why customer accounts exceed data usage.

●Utilize Oracle and Teradata SQL databases.

●Use SQL to retrieve IP logs

Cardinal Health (Contractor) Dublin, OH

Desktop Support Team March 2013-July 2013

●Upgrade desktops and laptops from XP to 7

●Build hard drives with loaded software from Alteris server

●Train contractors to perform daily tasks using Service Now

Michigan Primary Care Association Lansing, MI

IT Support June 2012-March 2013

●Extensively utilize VPN (VMware and Hyper-V) to remotely assist end users

●Support of Outlook (all versions) regarding account migration, configuration, etc.

●Utilize AutoTask Ticketing system to manage incoming issues

●Extensive utilization of Active Directory, Microsoft Exchange, and SQL Server 2008

●Manage computer and server audits

●Configuration and managing of TCP/IP switching and routing technologies

●Manage Symantec Backup Exec for weekly backups

●Monitored network using Orion Solarwinds

●Wired building for Ethernet, installed jacks, patch panel, modem, and Meraki router

Coldwell Banker Hubbell Briarwood Real Estate Lansing, MI

Assistant Network Administrator Feb. 2009-Nov. 2011

●Help Desk via phone, remote support, and in person servicing five locations

●Serviced hardware and software

●Maintained Thin Clients

Technical Skills:

●Windows Operating Systems (95, 98, 2000, XP, Vista, 7, 8, 10), Computer Networking TCP/IP, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, SharePoint), Writing Request for Proposals (RFP), Creating a Business Plan, Computer Hardware diagnosing and upgrading, Virus Removal, Meraki routers and access points, Wordpress, HTML, Java, Python, Lotus Notes Admin, Office365 Admin, PowerShell, RSA manager, Veritas/Symantec Backup Exec, PDQ Deploy, GSuite Admin, NinjaRMM, Cisco Firewall ASA5516 and ASA5506, Wasabi cloud backup, VMware vSphere

●Microsoft Server 2003/2008 R2, 2012 R2, 2019- adding users/groups, setting up user permissions, file and folder management, managing network printers, managing servers remotely, managing services, scheduling tasks, resetting user passwords, changing group memberships, checking event logs, creating user and group accounts, creating GPOs

Certifications:

●Comptia A+

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