Front Desk Guest Service
Resume:
Anna Duhon Anna Duhon
Chapel Hill, TN *****
*******************@***********.***
To find employment with a reputable company that will allow me to use my skills in leadership, organization/time management, setting and achieving goals, and developing personal and business relationships.
Authorized to work in the US for any employer
Work Experience
Executive Housekeeping Manager/ Guest service
Avid hotel by IHG - Nashville, TN
January 2021 to June 2022
I managed all housekeeper employees. Made sure they were doing their jobs to our hotels expectations and working in a timely manner. I did housecleaning work as well to help my employees in busier days. I jumped in when someone couldn't fill full their job requirements. I was in charge of making sure all our products and everything the housekeepers needed stayed organized. I encouraged my team on the regular. I also spent time at the front desk to check the guest in and out, answer phone made sure all the guest needs were met at all times. Manager/ Operations manager
Sprint by Absolute Wireless - Franklin, TN
February 2020 to July 2020
I was hired to bring this store back to life and keep it from closing. I managed all employees, weekly training, reported back with corporate, sold merchandise. I reached out to customers of ours and talked them into upgraded with our company. I went out to other companies and convinced them why they should change their service to ours. I brought up income and profit over 50%. I also had about 15 different companies switch service to us for there businesses. I brought in 40 % more customers into the store. Unfortunately covid hit hard and we were forced to shut down. I worked remotely for awhile. Then by the time childcare opened back up and I was able to rejoin this company again the location I was hired to help had closed and the new location they wanted me at was way to far to commute too. Guest Service Representative/ Logistics operational coordinator Stay Alfred Vacation Rental Company - Nashville, TN October 2017 to July 2018
Assisted in the development of procedures and protocols for guest services and facility operations/ property management for a high-end vacation rental company. Guest services department, manning the front desk, personally attending to visitors' needs. Worked with maintenance, housekeeping, work orders, and security. Assisted with scheduling staff. Promoted to Logistics Operations Coordinator. Position was eliminated due to decision to close two of the three vacation rental buildings. Coordinator of Therapy Services
Stellar Pediatric Therapy Clinic
January 2017 to July 2017
Addressed immediate needs of therapists including scheduling, ordering materials, communicating with doctors and families. Kept patient list current. Addressed concerns of parents. Problem-solved with therapists. Supervised volunteers and maintenance of the building. Position was eliminated due to company cutbacks.
Coordinator for a non-profit adult residential program Adult and Teen Challenge of Texas - Pasadena, TX
March 2012 to December 2016
Worked in admission, then moved to marketing. I worked my way up to program coordinator managing 20 to 50 adults and children in different programs: Adult Education, Adult Work Assignments, Adult Re- entry into the Workforce, and the Children's Care services. Managed general staff and interns. Developed, opened, and managed a new Transitional-Living Program. Provided individual and group counseling, taught life skills, assisted in writing resumes, and identified potential employers and work opportunities. Communicated (written and oral) with Judges, District Attorneys, and Probation Officers. Due to the success of the Transitional-Living Program, I was asked to be a consultant in the opening of three additional programs in other areas of TX. Also assisted in the opening, and ongoing supervision of, an off-site Thrift Store to assist the facility with additional income. Increased Community Awareness through marketing and fund-raising. Coordinated property management of the 50,779 square foot facility. Communicated with regulatory agencies such as the Fire Marshall and Police Department. Liaison between corporate headquarters and Houston facility. EDUCATION Middle College High 2004
2008 to 2013
Worked in the Family Businesses
2004-2008: Waitressed in a variety of restaurants while attending community college. EDUCATION Middle College High 2004 / college courses at community college Education
Some college in Sociology/ Businesses
Nashville State Community College - Nashville, TN
Skills
• Individual / Group Counseling (4 years)
• Guest Services (10+ years)
• Group Therapy (4 years)
• Addiction Counseling (4 years)
• Cognitive Behavioral Therapy (2 years)
• Motivational Interviewing (5 years)
• Meeting Facilitation (7 years)
• Crisis Management (7 years)
• Social Work
• Property Management (2 years)
• Program Development (5 years)
• Curriculum Development (4 years)
• Crisis Intervention (3 years)
• Mental Health Counseling (4 years)
• Medication Administration (4 years)
• Management (10+ years)
• Presentation Skills
• Administrative Experience (10+ years)
• Conflict Management (4 years)
• Addiction counseling (4 years)
• Teaching (4 years)
• Autism Experience (8 years)
• Program Management (4 years)
• Schedule management (8 years)
• Problem solving (10+ years)
• Business management (7 years)
• Leadership (10+ years)
• Property leasing (4 years)
• Intake (5 years)
• Admissions (5 years)
• Customer service (10+ years)
• Communication skills (7 years)
• Time management (4 years)
• Google Docs
• Child & Family Counseling (4 years)
• Case Management
• Housekeeping Management (3 years)
• Supervising Experience (10+ years)
• Windows
• Intake Experience
Assessments
Work style: Reliability — Completed
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Supervisory skills: Motivating & assessing employees — Proficient November 2020
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Completed
October 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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