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Top-Performing Customer Support Specialist
Columbus, OH
... ●Established customer account management best practices to improve service quality. ●Maintained strict regulatory compliance ... Online Physical Therapy App • Data Analysis Tools • CRM Software • Compliance Software • Microsoft Office • Microsoft ... - Jun 11
... ●Established customer account management best practices to improve service quality. ●Maintained strict regulatory compliance ... Online Physical Therapy App • Data Analysis Tools • CRM Software • Compliance Software • Microsoft Office • Microsoft ... - Jun 11
Remote Chat Support Specialist with Data Entry Expertise
Columbus, OH
... Classified complex call dispositions and notated details using QA Que software to eliminate bottlenecks in report delivery. ... Packer February 2020 – July 2020 AMAZON, NOT SPECIFIED Tracked picked goods for quality assurance, ensuring zero ... - Jun 09
... Classified complex call dispositions and notated details using QA Que software to eliminate bottlenecks in report delivery. ... Packer February 2020 – July 2020 AMAZON, NOT SPECIFIED Tracked picked goods for quality assurance, ensuring zero ... - Jun 09
Virtual Assistant
Pataskala, OH
... to meet Quality Assurance standards. •Managed high-stress customer interactions consistently maintaining a quality assurance score above 98%. •Investigated account discrepancies and resolved complex issues. •Proficiently utilized various software ... - Jun 08
... to meet Quality Assurance standards. •Managed high-stress customer interactions consistently maintaining a quality assurance score above 98%. •Investigated account discrepancies and resolved complex issues. •Proficiently utilized various software ... - Jun 08
BA/Manual tester
New Albany, OH
... software testing. Defined and identified test cases for new application development. Collaborated with development teams to understand product features, resulting in more targeted and effective testing strategies. 08/2013 to 12/2020 Quality Assurance ... - Jun 08
... software testing. Defined and identified test cases for new application development. Collaborated with development teams to understand product features, resulting in more targeted and effective testing strategies. 08/2013 to 12/2020 Quality Assurance ... - Jun 08
Administrative Support Specialist with Operations Focus
Columbus, OH
... • Utilized Microsoft Excel, Word, Outlook, Teams, SharePoint, and proprietary software applications daily. • Prepared reports and maintained accurate documentation supporting operational and management decisions. • Monitored customer interactions to ... - Jun 06
... • Utilized Microsoft Excel, Word, Outlook, Teams, SharePoint, and proprietary software applications daily. • Prepared reports and maintained accurate documentation supporting operational and management decisions. • Monitored customer interactions to ... - Jun 06
Remote Tech Support & Operations Professional with 32+ Years
Columbus, OH
... Proven ability to troubleshoot hardware/software issues, manage video conferencing systems, maintain regulatory compliance, ... Earlier Roles Quality Assurance Supervisor / Test Lead Supervisor, Converge Global Trading — Lockbourne, OH (2006–2007) IT ... - Jun 03
... Proven ability to troubleshoot hardware/software issues, manage video conferencing systems, maintain regulatory compliance, ... Earlier Roles Quality Assurance Supervisor / Test Lead Supervisor, Converge Global Trading — Lockbourne, OH (2006–2007) IT ... - Jun 03
Customer Service Specialist with Multisector Experience
Columbus, OH
... ●Delivered compassionate customer support while meeting quality assurance and service-level expectations. TaxAct Customer Service Rep– Remote (6-Month Contract) TaxAct July 2022 – Dec 2022 ●Assisted customers with tax software navigation, account ... - Jun 02
... ●Delivered compassionate customer support while meeting quality assurance and service-level expectations. TaxAct Customer Service Rep– Remote (6-Month Contract) TaxAct July 2022 – Dec 2022 ●Assisted customers with tax software navigation, account ... - Jun 02
IT Support Specialist with Certifications and IT Training
Hilliard, OH
... ● Administered support via Careapp for Nurx users, maintaining a 95%+ Quality Assurance (QA) rating by adhering to rigorous technical workflows. ● Identified, documented, and escalated software bugs and system errors, acting as a liaison between end ... - Jun 02
... ● Administered support via Careapp for Nurx users, maintaining a 95%+ Quality Assurance (QA) rating by adhering to rigorous technical workflows. ● Identified, documented, and escalated software bugs and system errors, acting as a liaison between end ... - Jun 02
Senior IT Program Manager with 30-Year Expertise
Columbus, OH
... Expertise in Project Governance, Risk Management, and Quality Assurance, ensuring delivery excellence and compliance with ... Delivered a range of projects including new and upgraded application software, Oracle 11g to 12c upgrades, PeopleSoft HR and ... - May 30
... Expertise in Project Governance, Risk Management, and Quality Assurance, ensuring delivery excellence and compliance with ... Delivered a range of projects including new and upgraded application software, Oracle 11g to 12c upgrades, PeopleSoft HR and ... - May 30
Payroll & Operations Supervisor resume title
Grove City, OH
... proposals review assignments Builders distribution on price, work and Supply quality, performance. for review capabilities, ... materials, records about such management and software. as products labor or 1993-Bachelor 1998 of Science, Business ... - May 29
... proposals review assignments Builders distribution on price, work and Supply quality, performance. for review capabilities, ... materials, records about such management and software. as products labor or 1993-Bachelor 1998 of Science, Business ... - May 29