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Scrum Master Continuous Improvement

Wesley Chapel, FL
January 31, 2024

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Mark Garner

Wesley Chapel FL 612-***-****


Results-driven Scrum Master with a proven record of optimizing Agile processes for high-performance teams. Skilled in facilitating collaboration, removing impediments, and ensuring project success. A committed advocate for continuous improvement and servant leadership. Eager to contribute expertise in Scrum methodology to enhance organizational efficiency and project outcomes.


Scrum Framework Mastery

Agile Practices

Backlog Management

Metrics and Reporting

Risk Management

Collaboration Tools

Coaching and Mentoring

Effective Communication



Conflict Resolution

Problem Solving

Facilitation Skills

Continuous Improvement

Websites, Portfolios, Profiles


SCRUM MASTER 03/2022 - Current

U.S. Bank - Minneapolis, MN

Orchestrated and led Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Review, and Retrospectives, fostering collaboration and ensuring the team's adherence to Scrum principles. Successfully implemented and scaled Agile and Scrum practices within the organization, resulting in a significant improvement in project delivery timelines and overall team productivity. Collaborated with product owners to prioritize backlogs and facilitated regular reviews, ensuring alignment with business objectives and customer expectations.

Proactively identified and addressed impediments and conflicts within the team, fostering a positive and collaborative work environment.


Union Bank - LA, CA

Spearheaded the end-to-end development of innovative applications, consistently meeting project timelines and ensuring code quality through rigorous testing and debugging processes. Demonstrated expertise in multiple programming languages, including but not limited to Java, Python, and C#, contributing to the creation of robust and scalable software solutions tailored to meet client requirements. Applied agile development methodologies to enhance project efficiency, collaborating closely with cross-functional teams to deliver high-quality applications that align with business objectives and end-user needs Proactively identified and resolved complex technical issues, optimizing application performance and functionality, and contributing to the continuous improvement of software development processes. SCRUM MASTER 03/2019 - 04/2021

U.S. Bank - Minneapolis, MN

Identified and resolved impediments and blockers promptly, ensuring the team's focus on delivering business value and meeting sprint goals without unnecessary delays. Implemented and maintained agile metrics and key performance indicators (KPIs), allowing for data-driven decision- making and continuous optimization of team performance. Championed the adoption of Agile best practices, promoting the use of Scrum, Kanban, and Lean methodologies, resulting in improved project predictability and adaptability to changing requirements Collaborated with product owners and stakeholders to prioritize and refine the product backlog, ensuring alignment with business goals and maximizing the value delivered by the development team. APPLICATION DEVELOPER/IMPLEMENTATION MANAGER/BUSINESS ANALYST 07/2011 - 03/2019 U.S. Bank - Minneapolis, MN

Established a reputation for clear and concise communication with clients, ensuring a deep understanding of their needs and expectations.

Fostered collaborative relationships with stakeholders, addressing feedback proactively and incorporating client input to deliver customized solutions that align with business goals. Implemented project management best practices, including risk assessment, resource allocation, and continuous improvement strategies, resulting in successful and on-time project completions. Led successful implementation projects, serving as an Application Developer and Implementation Manager, overseeing end-to-end project lifecycles.

TAX PREPARER 01/2010 - 07/2011

H&R Block - Forest Lake, MN

Demonstrated proficiency in interpreting and applying federal and state tax laws, ensuring accurate and compliant tax returns for clients. Consistently staying abreast of tax code changes to provide up-to-date and reliable advice. Proven track record of meticulously reviewing financial documents, identifying potential deductions, and preparing precise tax returns. Committed to minimizing errors and maximizing refunds for clients through careful analysis of financial data.

Adept at cultivating positive client relationships by actively listening to their concerns, explaining complex tax concepts in a clear manner, and providing personalized tax planning strategies. Focused on delivering exceptional customer service to enhance overall client satisfaction. Successfully managing a high volume of tax returns within strict deadlines, showcasing strong organizational skills and the ability to prioritize tasks effectively. Efficiently leveraging technology and tax software to streamline processes and enhance overall productivity.

Education and Training

University of Phoenix - Phoenix, AZ Associate Degree in Accounting Accounting

University of Phoenix - Phoenix, AZ Bachelor of Science Accounting And Business Management

University of Phoenix - Phoenix, AZ Master of Science Accounting


Certified Scrum Master with accreditation earned in 2020, SCRUMstudy Agile Master Certified (SAMC) in 2021, and Project Management Professional (PMP) certification achieved in the same year.

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