Teresa Chavez

*** ******** **. ****** ****, NV. *9448

ad29ku@r.postjobfree.com

PROFESSIONAL SUMMARY

Senior Business Analyst/Project Management Professional (Technical and Functional) in corporate systems with expert qualifications in strategic analysis, process, workflow, data, and project management for business modeling, requirements gathering, and management including software design.

Expert in IRISE technology having developed complex prototypes using IRISE simulation (requirements visualization before coding actually begins) tool to bridge the gap between the business users and developers in offshore India which brought positive integrations of desperate source systems.

Over 10 years of experience and qualifications in all facets of system development lifecycle, from initiation, feasibility analysis, and conceptual design through testing, user acceptance testing, documentation, implementation, user training on software and business processes, and follow-up of same.

Conduct Joint Application and Development (JAD) sessions with Sponsors, Stakeholders and subject Matter Experts documenting all requirements, questions and risks.

Expert in creating and maintaining use cases, activity diagrams, flow charts, and concept documents for process, data, and workflow diagrams to depict current and new processes according to company standard and practices.

Competency in leading and facilitating Joint Application Development (JAD) sessions, Caliber Requirements Management Software, HP Quality Center Testing tool, Microstrategy Business Intelligence, Microsoft Project, and Outlook for scheduling purposes.

Subject Matter Expert on Business Process Improvement, Software Development Lifecycle (SDLC), and Systems Integration Solutions.

Proficiency in data warehousing, data migration, data mapping, and B2B data exchange.

RELEVANT EXPERIENCE

State of Nevada-Bureau of Disability Adjudication, Carson City, NV 01/07/2019 – 7/01/2021

Create and maintain activity diagrams, flow charts, and concept documents for process, data, and workflow diagrams to depict current and new processes according to company standards and practices.

Interview stakeholders, subject matter experts about their processes.

Perform other duties as assigned.

Facilitate retreat session presenting current processes and gathering solutions and recommendations.

Streamline current processes to improve workflow, provide solutions and recommendations.

Develop desk procedures documenting the processes for each unit including screen shots.

Develop standard templates to document procedures.

Interpret manuals, policies, procedures, and SSA regulations.

State of Nevada-Information Technology Administration, Carson City, NV 02/2018 – 10/9/2018 Rose International

Perform all activities to the agreed upon project plan/schedule. Work must be completed according to the specifications and standards set by the State.

Led the User Acceptance Testing (UAT) efforts in support of the Offender Tracking Information System (OTIS) which included (creating, documenting, and facilitating user acceptance efforts in three user sessions for over Twelve (12) Subject matter Experts (SMEs).

Created test cases from JAD session documentation as well as documented Focus Sessions. This included over 400 test cases as the OTIS project involved many critical modules.

Performed and identified gap analysis in business requirements in support of the OTIS project which was very substantial and uncovered quality analysis and programming issues.

Interpret manuals, policies, procedures, NRS, NAC, and Regulations.

Creates edits, revises and maintains a wide variety of documentation. Review documentation for proper content, grammar, and format.

Work collaboratively with internal teams and subject-matter experts including sales support, engineers, and managers

Produce and maintain technical diagrams and graphics for documentation

Use standard templates where available or document the processes and templates where there are gaps.

Maintain existing document templates and supporting artifacts (Statements of work, service descriptions, Data sheets, and other document types.

State of Nevada-Aging and Disability Services Division, Carson City, NV 03/2017 – 01/2018

Project Coordinator Contractor – Marathon Staffing Group

Perform all activities to the agreed upon project plan/schedule. Work must be completed according to the specifications and standards set by the State

Solve complex issues using logic and reason;

Convey complex fiscal issues from complex fiscal analysis and interpretation of financial reports.

Interpret manuals, policies, procedures, NRS, NAC, and Regulations.

Responsible for utilizing Team Foundation Server (TFS) to keep track of items such as defects, requirements, tasks, and scenarios. In addition, TFS served as an aid in the assessment of the team’s project’s state, based on information gleaned from Team Foundation Server tools.

Plan, schedule and track tasks associated with the implementation of National Adult Maltreatment Reporting System (NAMRS) for the Elder Protective Services Department.

Provide training for staff of ten (1) social workers on the enhancement of the system.

Create cross-mapping data dictionary to resolve new and renaming of data elements as a result of the NAMRS enhancement.

State of Nevada-Medical Marijuana Program, Carson City, NV

Contractor – MHM-Services. 03/2016 – 12/2016

Perform all activities to the agreed upon project plan/schedule. Work must be completed according to the specifications and standards set by the State;

Troubleshooting multiple accounting situations/issues.

Streamline processes between State of Nevada and the Department of Motor Vehicles and recommend measures for improvement to facilitate the creation of Medical Marijuana Cards for patrons.

Perform other duties as assigned.

Assess issues and provide solutions and recommendations

Create reports including research and interpret documents related to assigned functions and processes.

Meet regularly with staff and provide feedback, coaching, and training as necessary to assist staff in achieving individual and Department goals;

Perform complex reconciliation of governmental account trust funds and ensure account balance accuracy;

Solve complex issues using logic and reason;

Collaborate with other State agencies and coordinate activities, resolve problems, and represent management interests;

Convey complex fiscal issues from complex fiscal analysis and interpretation of financial reports;

Manage multiple complex projects;

Interpret manuals, policies, procedures, NRS, NAC, and Regulations; and

Analyze financial data and make recommendations when required.

Time Warner Cable (Torrance, CA) 07/2014 – 10/2015

Senior Business Analyst/Project Manager

Led the scope definition, facilitation, analysis, design, development, and implementation of a business strategic solution using JAD sessions.

Designed, created complex Micro strategy reports and dynamic dashboards in support of the business strategic solution.

Managed project and task work of Micro strategy consultants, in-house developers, and DBAs in support of the business strategic solution.

Researched, evaluated, and developed a comprehensive Data Dictionary housed in the Requirements Tool to link to BI objects in support of the business strategic solution.

Created and maintained use cases in support of the strategic business solution.

Performed Business process modeling using Rational Rose software.

Led the User Acceptance Testing (UAT) efforts with Time Warner assigned technical team in support of the business strategic solution, namely Quality Assurance Project.

Developed Vision, Charter documents, and training materials for presentation to stakeholders.

Trained three business analysts in the support of the strategic solution and development utilizing standardized infrastructure methodology set up by the business strategic management project team in workgroup setting.

Trained and led Quality Assurance Team to create scripts, test, and resolve issues in support of the business strategic solution for Time Warner on the daily basis.

Enterprise Relief Services (ERS) (Microstrategy (Nevada) 01/2013 – 04/2014

Senior Business Analyst/Project Manager

Participated in systems development from an application and business process perspective, scheduling and gathering requirements.

Used Microsoft Project as project management tool to monitor activities and track project status.

Developed Vision documents using Visio tool suite.

Answered phones; researched information for ERS; proofread and distributed a variety of correspondence; opened, reviewed, and distributed incoming mail and answered inquiries on own initiative.

Modified current ERS Internet site providing marketing presence for business.

Responsible for refining CRM product named, Pipeline to improve the business model.

Performed system and marketing duties as recommended by management.

Formulated Business Plan to implement a business intelligence solution using Microstrategy BI Tool.

North American Medical Association (NAMMCAL-Ontario) 11/2011 – 07/2012

Senior Systems Business Analyst/Project Manager

Senior Systems Business Analyst supporting multiple medical servicing departments such as Claims, Marketing, Human Resources, Compliance and Regulatory, Corporate Legal, Accounting, and satellite medical offices to schedule, gather, and document detailed business and technical requirements using standard templates.

Used Microsoft Project as project management tool to monitor activities and track project status.

Developed system documents utilizing Visio tool suite.

Responsible for implementation of major projects, namely, NAMMNET Web Portal and NAMMCAL Provider Portal.

Provided continuous support for Business Objects intelligence solution.

Provided on-going support of inbound and outbound data files from medical organizations sharing medical data with external clients and vendors.

Operated, maintained, trained, and provided customer support for a wide variety of complex NAMMNET technology components.

Owned and managed SharePoint NAMMCAL IT Project documents portal.

Created and maintained use cases, activity diagrams, flow charts, and concept documents for process, data, and workflow diagrams to depict current and new processes according to company standard and practices.

Hewlett Packard – USPS Client ( Wilkes Barre, PA-East Coast) 03/2010 – 07/2011

Senior Systems Business Analyst

Led the scope definition, analysis, design, development, and implementation of an E-Commerce solution for the United States Post Office.

Designed, created complex Micro strategy reports and dynamic dashboards in support of the E-Commerce solution for USPS.

Coordinated project and task work of Micro strategy consultants, in-house developers, and DBAs in support of the E-Commerce USPS solution.

Researched, evaluated, and developed a comprehensive Data Dictionary housed in the Caliber Requirements Tool to link to BI objects in support of the USPS E-Commerce solution.

Conducted meeting (JAD) sessions with Sponsors, Stakeholders, and Subject Matter experts documenting all requirements, questions, issues, and risks.

Led the User Acceptance Testing (UAT) efforts with USPS assigned technical team in support of the E-Commerce USPS solution (creating, documenting, and facilitating user acceptance).

Developed Vision, Charter documents, and training materials to document requirements (conceptual and technical).

Trained three business analysts to use of the E-commerce solution.

Led Quality Assurance Team to create scripts, test, and resolve issues in support of the E-Commerce solution for USPS on a daily basis.

Created and maintained use cases, activity diagrams, flow charts, and concept documents for process, data, and workflow diagrams to depict current and new processes according to company standard and practices.

Heritage Makers Consultant (Garden Grove) 01/2009 – 01/2010

Senior Systems Business Analyst

Served as Consultant to implement Business, Marketing, and Project plans as necessary.

Developed prototype using IRISE Simulation tool to bridge the gap between developers and business users.

Gathered requirements to define key performance indicators from stakeholders for developing business intelligence reporting using crystal reports.

Collaborated with and trained consultants and users as necessary on the Heritage Maker's Tool Suite. Evaluated product.

Created and maintained use cases, activity diagrams, flow charts, and concept documents for process, data, and workflow diagrams to depict current and new processes according to company standard and practices.

First American Insurance Corporation (Santa Ana) 01/2007 – 12/2008

Senior Systems Business Analyst

Lead Analyst in the development and implementation of a comprehensive Business Implementation Plan for the rollout of multiple project releases involving onshore and offshore personnel in California and India in support of First American enhancement initiatives.

Created and maintained use cases, activity diagrams, flow charts, and concept documents for process, data, and workflow diagrams to depict current and new processes according to company standard and practices.

Managed escalation to resolve conflicts and enforced decision-making using ITIL certification techniques.

Completed all jobs on time within budget. This was Pivotal and critical strategy to the success of the release.

Developed complex prototypes using IRISE simulation tool to bridge the gap between business users and developers in offshore India. IRISE had minimized change requests as the business visualized return on investment sooner rather than later for the First American Title enhancement, namely FAST Work Management module.

Managed the full life cycle of large strategic product implementations for the FAST web based products from gathering and facilitating business requirement sessions to product release including concept, scope, specification, prioritization, design, implementation, business acceptance testing, deployment, and maintenance.

Affiliated Computer Services (ACS) (Microstrategy) Torrance, CA) 01/2000 – 11/2006

Systems Analyst/Project Manager

Responsible for the evaluation, project planning, Business Intelligence analysis, design, implementation, documentation, and on-going support of the Micro Strategy Business Intelligence enterprise strategy solution for ACS.

Gathered requirements to define key performance indicators from stakeholders.

Managed and coordinated effort of Microstrategy consultants, in-house developers, and DBAs.

Assisted in facilitating process and data mapping sessions for batch processing.

Responsible for analysis and implementation of the Loan Origination System including developing test scripts using WinRunner quality assurance tool.

Developed and created training materials to Quality Assurance team to utilize WinRunner Tool successfully.

Eliminated islands of data that improved the efficiency and operations of ACS to provide Managers with valuable reporting online and in seconds as opposed to weeks of coding.

Researched, evaluated, and developed a wider variety of complex technology components of a tactical nature.

Independently installed, tested, and implemented complex component level changes within the technology infrastructure in support of the Operations Department.

Worked with vendors to resolve problems. Implemented solutions independently.

Led project teams within assigned unit in support of the Business Intelligence solution.

Developed project plans and managed project tasks and participated in the preparation of materials and oral presentations for customers and management.

Played a lead role in meetings relating to specific technical projects or tasks in support of the Business Intelligence solution.

Established and maintained working relationships with vendors.

Understood and influenced vendor strategies and product directions.

Provided workgroup training to less experienced team members of the IS Department.

Created and maintained use cases, activity diagrams, flow charts, and concept documents for process, data, and work flow diagrams to depict current and new processes according to company standard and practices.

Department of Water and Power-City of Los Angeles (LA) 01/1996 – 12/1999

Systems Analyst

Completed the planning, coordination of a Business Area Analysis (BAA) in support of DWP's Work Management and Infrastructure Automation Projects using CASE tools.

Solicited and documented business and information system requirements utilizing CASE tools and JAD sessions.

Basic interface to facilitate the data capture of inspection data for Field Inspectors and interfacing with FM systems residing on a DB2 mainframe.

Developed Vision flowcharts, block diagrams, dataflow and workflow diagrams to create specification and manage business development.

Provided timely AM/FM coordinate data and information and produced an annual savings of $500K.

Worked with user groups and stakeholders to resolve questions, assess user needs and recommend changes to enhance the application.

EDUCATION

AZUZA Pacific University – AZUZA, CA

Master of Arts, Organizational Management

1999-2000

University of San Francisco – San Francisco, CA

Bachelor of Science, Information Systems

1994-1999

CERTIFICATIONS

ITIL Certificate from First American Title (2005-2006)

IRISE Certificate from First American Title (2005-2006)

Certification SCRUM Master - 2019

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