Customer Service Team Leader
Resume:
PROFILE
I am a highly motivated delegate sales
Executive with extensive sales and
customer Services experience. I have
outstanding track record as Top Sales
Executive and Team Leader. I am
extremely diligent about meeting
targets as well as increasing the
business revenue. I effectively
demonstrate guidance, support and
overcome objectives. I have proven
ability to consistently hit targets, improve
best practices and organize time
efficiently. I am an experience Sales
Executive with 13+ years of experience
with excellent communication,
problem-solving and administrative
skills. In my years of experience, I have
become really successful at training and
mentoring employees to promote
continuous improvement. I would like to
start at new company that offers
benefits, great opportunity and financial
growth.
CONTACT DETAILS
PHONE: 084-***-****
EMAIL: ***************@*****.***
ADDRESS: 52 Yaleside Gardens
Caneside
Phoenix
4068
MANDY
SUBRAMONEY
Sales Executive - Customer Service Adviser - Administrator PERSONAL INFORMATION
Date of Birth : 1985/02/02
Marital Status : Married
Nationality : South African
Driver’s License : Code 10
Language : English
EDUCATION
Chatsworth Secondary School - Matric Grade 12
Service Seta Education and Training Authority- Business Administration Service - Level 2 (Certificate of Competence)
Completed the Insurance Conduct of Business (UK) Course MODULE 1- Treating Customers Fairly MODULE 2- General Rules MODULE 3- Product Disclosure MODULE 4- Data Protection Act MODULE 5- Customer Credit Act MODULE 6- Complaints MODULE 7- Advising & Selling MODULE 8- Cancellation MODULE 9- Anti-Money Laundering
WORK EXPERIENCE
Intelligence Transfer Centre
Sales Executive
01 February 2012 - Current
• Meeting and exceeding sales targets
• Successfully create business from new and existing customer accounts
• Manage complex negotiations with senior-level executives
• Build rapport and establish long term relationships with customers
• Experience and working knowledge of CRM systems
• Demonstrable track record of over-achieving
• Strong written and verbal communication skills
• Generating Leads – Cold Calling Delegates from Government, State Owned Enterprise, Private companies and Mining House.
• Lead generation, qualification and closing the deal.
•Ensuring all Administration are completed (Filing, Emailing, Faxing & Administration - Microsoft Office)
• Booking and Registering of Delegates
• Accounts Receivable (All Registered Invoices)
Customers Services
• Responding promptly to customer inquiries & acknowledging and resolving customer complaints.
•Providing feedback on the efficiency of the customer service process
•Ensure customer satisfaction and provide professional customer support.
•Managing a team of junior customer service representatives. SKILLS
Marketing
Presentation Competency
Sales
Research Expertise
Computers - Microsoft Office
CORE COMPETENCIES
Customer Relations, Sales Operations,
Sales Management, Sales Support, Sales
Training, Administrative Skills, Administrative
Support, Administrative Assistant, Business
Development and Marketing Strategy.
STRENGTHS
Goal Orientated
Helping and supporting others
Willing to assume responsibility
Friendly, reliable and a motivated person
Neat and methodical
CONTACT DETAILS - MANDY
PHONE: 084-***-****
EMAIL: ***************@*****.***
ADDRESS: 52 Yaleside Gardens
Caneside
Phoenix
4068
Aspire Money (UCC INTERNATIONAL CALL CENTRE)
Team Leader
01 October 2005 – 30 January 2012
• Responsible for leading, managing, coaching & developing
• Create a Motivated, energized and engaged team.
• Ensure all Performance Targets and KPI’s are met.
• Ensure quality and regulatory requirements are followed to ensure compliance.
• Drive personal development for the team
• Maintain employee, company and client confidentiality. Insurance Adviser [Inbound & Outbound Sales]
• Sales for Income Protection Insurance
• Sales for Unsecured and Secured loans
• Advised Insurance Sales to Unsecured and Secured loans
• Quotations and Sales for British Citizens Debt Consolidation
• Objection Handling
• Customer service chase
Mastertek
Secretary/Administrator
01 May 2003 – 01 May 2005
• Managing documents, spreadsheets, and databases.
• Ability to liaise internally and externally on administrative matters.
• Exceptional filing, recordkeeping, and organizational skills.
• Working knowledge of printers, copiers, scanners, and fax machines.
• Proficiency in appointments scheduling and call forwarding systems.
• Excellent written and verbal communication skills.
• Exceptional interpersonal skills.
REFERENCE
Nellini Gobind – Manager
Intelligence Transfer Centre
Denise Chetty – Manager
Aspire Money
Zubair Cassim – Director
Mastertek
Contact this candidate