GABRIELLA CASAS

Pomona, CA *****

ad29jq@r.postjobfree.com

+1-909-***-****

Skilled member of the working class with twelve years of experience managing all levels of multiple projects including shipping, receiving, clerical, Quality control, Inventory, Customer service and administration. Dedicated versatile administrative support skill set developed 1 years of experience in in assisting HR management, recruiting and staffing. Authorized to work in the US for any employer

Work Experience

Recruiter / On-site Representative

Perris, California The Moret Group

November 2019 to Present

Daily duties consisted of but not limited to Providing various levels of support and services to our client and staffing agency.

This included setting up job fairs, conducting interviews, assisting future employees in filling out applications, scanning legal documentation to verify legal authorization to work in the United States. Assisting HR management with payroll, verifying hours, submitting payroll, handing out checks, taking complaints or concerns from employees and answering any questions the employee may have while abiding OSHA regulations and my role limitations.

Supply Chain Ops Specialist

Mira Loma CEVA Logistics - California

April 2018 to November 2019

Daily duties consisted of but not limited to Providing various levels of support and services to areas of the supply chain and operations, such as entering and processing information, working with our carrier to provide updated information, track and trace details, and providing levels of customer service. Serving as a lead to staff supporting in areas of the supply chain or operations, which also includes working with supervisors to ensure staff are trained, helping unload palletize freight when needed. Performing outbound functions such as loading trailers, processing Bol’s. Prioritizing and assigning work to staff. Assuring orders were complete in a timely manner, picked to 100% to capacity and later scheduling pick ups.

CSR

Fontana, California Seldat Inc.

July 2017 to April 2018

Daily duties consisted of but not limited to maintaining customer accounts by recording account information. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Contribute to team effort by accomplishing related results as needed. Manage large amounts of incoming calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Go the extra mile to engage customers. Resolve customer complaints via phone, email. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. Advise on company information. Place or cancel orders FTZ Operator

Dorel Home Furnishings - Ontario, California

January 2016 to July 2017

Daily duties consist of gaining customs clearance for all inbound containers through Smart Zone Premier. Assigning BOL’s to container and item numbers. Processing shipments within the system and applying adjustments as needed. Sending Weekly

3461 estimates and confirming 7501’s. Keeping close communication with customs and tech support to ensure all containers are processed in a timely manner. Paying close attention to all compliance codes, updating HTS codes in our internal system as needed. Properly submitting APHIS documents through USDS website. Documenting and filing all “DOC’s required” along with sending signed copies via USPS to proper division of CBP.

Inventory Lead

Dorel Home Furnishings - Ontario, California

August 2013 to January 2016

Daily duties consist of but not limited to keeping track of inventory by physically counting product, creating multiple spreadsheets, and data entry. Working closely with the inventory team as well as the supervisor to ensure accurate counts.

Providing the customer with answers to any concerns or questions they may have. Walking the warehouse floor physically checking locations and items making sure all product is being put away correctly. Practicing GMP procedures throughout daily processes. Assisting in shipping with invoicing, handing out orders, traffic control. Assisting in receiving department processing all inbound containers, keeping logs of empties, sending proper communication details to carriers, processing returns. Familiar with FTZ program assigning BOL’s to container and item numbers. Processing shipments within the system, and making adjustments when needed. Keeping close communication with customs and tech support to ensure all containers are processed in a timely manner. Foreman

IDS Logistics - Redlands, California

April 2012 to June 2013

Leading a crew of fourteen employees. Daily duties consist of but not limited to keeping track of the pick and pack process.

Assuring proper packing methods are being used to provide excellent customer satisfaction. Keeping track of an entire department of jewelry. Manually packing and processing orders either retail or wholesale depending on specific customer needs or requirements. Practicing GMP throughout daily processing. Frequently checking physical inventory to assure loss prevention etc. Foreman

Maersk Distribution - City of Industry, California September 2007 to November 2010

Managed a crew of about eight employees. Conducted both inbound and outbound distribution. Met the customer’s standards as to facilitating their product in the warehouse. Periodically kept contact with the customer through phone calls and E-Mails providing them with updates and concerns. Controlled inventory physically and systematically. Performed production on all inbound and outbound equipment. Education

High School Diploma

Ganesha High School - Pomona, CA

August 2000 to June 2004

East Los Angeles College - East Los Angeles, CA, US Skills

• Shipping & receiving

• Freight

• Quality control

• Recruiting

• Project management

• Human resources

• CGMP

• Payroll

• WMS, SAP and ERP knowledge based

• Filing

• Bilingual

• Picking & packing

• Supply chain

• Administrative experience

• Forklift, Clamp and stand up compatible

• Microsoft office and Outlook

• Clerical experience

• Data entry

• Oracle

• Great communication skills

• IDS

• Inventory control

• Technical support

• Client account management experience

• Warehouse experience

• Packaging

• Loss prevention

• Talent Acquisition

• Management

• Interviewing

• Human resources management

• Crew management

• Customer service

• OSHA

• ATS

• Microsoft Windows

• Front desk

• SAP

• Windows

• Bilingual

• E-commerce

• Transportation management systems

• EDI

Certifications and Licenses

Driver's License

July 2022 to July 2027

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