DONNA CAFFREY

Philadelphia, PA, *****, US

ad29j7@r.postjobfree.com

215-***-****

Human Resource Specialist/Manager

Dedicated HR professional with in-depth understanding of the full spectrum of human resources initiatives and particular expertise in employee benefits. Background includes providing guidance and counseling to managers regarding benefit plans and answering specific questions for team members at all levels. Analyzed benefit plans, considering financial projections and renewal costs; performed year-end accounting. Leadership experience includes interviewing, hiring, and training team members. Known for high energy level and delivering outstanding customer service internally and externally. Demonstrate excellent decision-making and problem-solving skills, reliability, and strong work ethic. Work Experience

Restaurant Manager/Owner

23rd Street Café - Philadelphia, PA

January 1992 to December 2015

· Interviewed and hired restaurant staff to fill front-of-house and back-of-house positions.

· Trained new team members in their daily tasks and company policies. Created work schedules and monitored performance.

· Ensured all staff followed food safety processes.

· Circulated among customers and responded to complaints quickly to retain customer loyalty.

· Established a table numbering system to simplify communication among team members.

· Kept the restaurant running without interruption to business when the owners could not maintain oversight due to illness. Managed operations until the company’s sale. FMLA Administrator (Contract)

Pennsylvania Hospital - Philadelphia, PA

January 2007 to December 2008

· Administered the hospital’s FMLA policy.

· Tracked performance evaluations for employees to ensure managers completed them on time.

· Used a written procedure manual to self-train in the absence of a trainer/coach.

· Reduced the backlog of FMLA requests by 10%.

· Served as a nursing recruiter coordinator. Took over appointment scheduling for the new nursing recruiter, who was not computer-savvy; provided her with more time to focus on interviews and documentation.

Senior Benefits Specialist

Radian - Philadelphia, PA

January 2005 to December 2006

· Assisted HR representatives, vendors, and employees with tasks related to benefits eligibility and enrollment, FMLA, COBRA, short-term disability, and health/dental/life insurance.

· Provided managers, staff, and retirees with information and guidance regarding their benefits plans; answered questions related to benefits and policies.

· Prepared monthly benefit invoices.

· Administered the organization’s 401(k) plan.

· Shortened response time for addressing enrollment and claims issues from 3-5 days to less than 1 business day. Improved employee satisfaction and morale by demonstrating HR’s open-door policy. Benefits and Eligibility Specialist

Crown Cork & Seal - Philadelphia, PA

January 2004 to December 2005

· Served as the benefits liaison for HR representatives, outside vendors, and employees. Administered the suite of benefits, distributed benefits enrollment materials, and determined eligibility.

· Enrolled employees with benefits carriers and processed changes in life status.

· Reorganized the spreadsheet that tracked retirees’ medical premiums alphabetically, shortening the time required to log checks and send them to finance for deposit.

· Cross-trained benefits team members so they could answer most questions about all benefits, not just their expertise area.

Corporate Benefits Manager

SMG - Philadelphia, PA

January 2001 to December 2001

· Designed and implemented corporate benefit programs involving life insurance, AD&D, short-term disability, long-term disability, medical, dental, vision, and employee assistance programs

· Administered 401(k) and pension programs.

· Audited company records to determine each individual’s eligibility for ancillary coverage (dental and vision insurance). Identified 500 terminated employees still receiving coverage and removed them from the plan.

· Liaised among the company’s facilities to address issues related to benefits and pension programs.

· Handled documentation for employee enrolments, loan requests, and address changes. Caregiver

Self-Employed - Philadelphia, PA

Provided care to a family member with what diagnoses. Scheduled and attended doctors’ appointments, tracked medical records and medications, and interacted with insurance companies. Benefits Consultant

Marsh, Inc.

Dividend Specialist,

Prudential

Education

Bachelor of Science in Industrial Relations of Business Temple University - Philadelphia, PA, US

Skills

• Life Insurance AD&D Short-Term Disability (STD) Long-Term Disability (LTD) Medical, Dental, and Vision Plans FMLA

COBRA Employee Assistance Programs (EAP) Retirement Plans: 401(k), Pension Employee Performance Evaluations

Links

www.linkedin.com/in/donna-caffrey-thompson

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