Desiree Glasgow

**** * ***** ***

Kuna, ID *****

Cell: 208-***-****

Email: ad29is@r.postjobfree.com

Education:

Chula Vista High School

SPSCC & Bates Technical College

A+ Certified Computer Technician 1999

MCP Windows NT 4.0 1999

EXPERIENCE:

6/5/23-12/29/23 current Robert Half – Consumer Advocate Onsite at Your Health Idaho answer incoming calls and help consumers sign up for the affordable care act insurance.

11/8/22-1/1/23 (Seasonal) World Connection-Customer Service Representative working on the Sees Candy project. Answer incoming calls for Sees Candies. Help people place their orders, and answer any questions they might have. If I can't help them, I get them to someone who can. It is a seasonal project.

12/13/19-7/31/2020-Sykes-Expedia Customer Service Representative June 01, 2020. That contract was ending so Sykes gave us a choice between two other contracts, I chose the Visible project. I was working on the Visible contract doing text support, I had to type 50 wpm.

9/23/2019–11/14/2019- Customer Service Representative for Volt Workforce Solutions onsite at Blue Cross of Idaho, taking calls that are transferred to me to fill out applications online to help enroll customers in Medicare Advantage and D-SNP plans.

6/21/2019 – 11-21-2019 – Tomorrow’s Hope Inc. – direct care staff, was working grave yards at Meridian House – and now working part time evenings at Sapphire House as Direct Care Staff

8/27/2017 – 3/19/2019 – Was Caregiver to my Father in Law who came to live with us. It was his wish to die at home with us. He died March 19th. I drove him to doctor’s appointments, prepared meals, helped everyday life activities, until he passed away.

06/14/2016 - 08/27/2017 - Adecco/Modis – Operator 2 – onsite at HP – ran scripts for prototype printers that were created by the Engineers to put the prototypes through various life tests.

10/09/15 - 1/14/2016 IES – Clearwater Research – Interviewer - Outbound calls to interview people for Governmental Data Collection Surveys.

1/19/2015 – 3/27/2015 Teleperformance USA – Customer Service Representative job description - answer incoming calls for ATT wireless customer service and Tier 1 technical support.

10/01/2014-12/24/2014 Maximus- Customer Service Representative-incoming call center, helping people to apply for the affordable care act.

1/27/2014 - 4/25/2014 Pinnacle Technical Resources – Working onsite at HP Retail Support Group, Inbound call center.

7/1/2013-12/22/2013 Clearview Cleaning – Cleaned the Winco Administrative Building.

10/17/12-4/8/13 Boise Independent School District – Part Time Custodian – Clean the 8th grade Hall.

10/18/10-10/29/12 J.C. Penny’s – Customer Service – to provide excellent customer service face to face with customers, help sell the customer on merchandise that they were looking for, and helped the customer to find the merchandise both in the store and online, also cashiered, closed & opened.

7/09-10/09 Teleperformance USA - AT&T Customer service support - Inbound call center, answer incoming calls and assisted customers with their billing, plans & phones needs for their accounts, & upsold to the customer.

10/08-4/09 WDS Global - Verizon Wireless Data Technical support for Blackberry, Palm & Verizon Wireless Modems (air cards) - to answer incoming calls and to provide first call resolution on every call, to quickly and accurately diagnose and resolve the issue for the device that the customer called in about, and upsold whenever the opportunity arose.

6/08-8/08 Qwest - Job Title: Customer Service Sales Associate - Job description: to answer incoming calls and provide customer service & sales to the customers that called in, used multiple programs in a Windows XP environment.

1/08-6/08 & 1/05-4/05 Volt Temporary Services - WDS Global - Job Title: Prepaid Customer Service Rep. - Job descriptions: answered incoming calls and provided customer service and sales for Verizon Wireless Prepaid customers that called in. This involved the use of multiple software/computer programs in Windows 2000 & Windows XP environments: also worked for the State of Idaho, Dept. of Education in a Data Entry position that included accurately entering data into a specialized computer software program for the State of Idaho; also worked for AmeriBen pulling client medical insurance policies to copy, distributing the copies as needed.

4/07-12/07 Lyle Pearson Company - Business Development Center - Duties included: answering incoming calls and scheduling appointments, transferring customers if necessary to the proper person or department, also upsold the customer and let them know that we had parts and car accessories there. Also made out-bound calls for follow up calls, and called to let customers know their part order was in. We worked with Service Point and ADP programs in our daily duties.

9/06-3/07 State of Idaho - Department of Health & Welfare - Division of Management Services - Accounting Department - Duties included: opened scanned images on a shared network drive using Adobe Acrobat Reader, entered the amount to be paid off of the scanned images, using the PCA’s and sub-object codes assigned to the different accounts and divisions inside of the Department of Health, input the information into a program called Navision so checks could be sent to the billing parties to pay each individual bill.

4/05-9/06 Pro People Staffing Services - Various Positions ranging from Office Specialist to Receptionist - Answered phones, typed documents, sent out letters, checked and distributed mail, made copies, troubleshot copiers and called for service for copiers, scheduled appointments, delivered documents also helped with Monthly reports and mailings. Worked with Windows XP & MS Office Software to edit and create various documents and spreadsheets and databases, and much more.

3/04-9/04 Carlson Leisure Travel - Customer Service/Sales - Travel Agent - Duties included, answering incoming calls and providing customers with information regarding the redemption of points for travel and their program’s guidelines. Also upsold the customer when possible, and booked airline flights and made reservations for car rentals or hotels, on a computer system called Sabre, also multi-tasked between various windows.

8/03-1/04 DirecTV - Technical Support-Customer Service - Duties included answering incoming calls and provided the first level of technical support. This included; resetting receivers, searching for satellite issues and cabling issues and troubleshooting remote controls and reprogramming them. Also upsold Directv packages whenever possible; Also worked with various computer programs, multitasked between several windows to get their issue resolved.

8/00-3/02 EDS - Technical Phone Support for DeskJet and DeskJet Legacy Division - responsibilities included detailed and accurate logging of cases, media support and sales, and support for the E20 printer, & cartridges; also support for the printers that were no longer being manufactured and current DeskJet printers. Technical support included help with installation, troubleshooting, networking and basic software support regarding these printers. This also included warranty verification, registration, and database entries on every call, setting up a service order as needed, supporting the media used on the printer and helping the customer to purchase more of the supplies and media along with the actual printers or devices the customer was calling in about.

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