Objectives

Enthusiastic individual with superior team building skills looking to work in an environment that will allow my professional skills to be utilized to advance the growth of the business and be an asset to the position assigned. My goal is to be a collaborator that will work hard to get the best end results.

Experience

CRH/ AppleCare/Peachtree Immediate Care

October 24, 2022-Present

Checking in patients that made an appointment online or walk-in.

Answering multiple line calls

Assisting patients with general questions about services, and making appointments for urgent care and occupational services

Inputting and verifying insurance coverage through Experity, Availity, and Humana Military etc.

Receiving copay and self-pay payments using Paymate

Opening and closing clinic, sanitizing surfaces, performing EOD procedures at the end of each shift

Magnolia Health Total Care Savannah, GA

May 2020 – October 17, 2022, Home Health Aide

Sit and monitor patients in their homes based on medical need.

Assisting with personal care such as bathing, grooming, dressing, and feeding.

Maintain and follow prescribed healthcare plan including administering medication.

Ensures cleanliness of the patients’ homes and maintains safety measures and guidelines.

Provides emotional support to encourage patients to complete daily tasks.

Escorts patients on errands and to their medical appointments.

Monitor patient’s behaviors and report any changes in health, or physical behavior.

Concentrix CVG Customer Management Savannah, GA

March 2020 – October 17, 2022, Call Center Representative

Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

De-escalate situations involving dissatisfied customers, offering patient assistance and support.

Call clients and customers to inform them about the company’s new products, services, and policies.

Guide callers through troubleshooting, navigating the company site or using the products or services.

Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.

Collaborate with other call center professionals to improve customer service.

Help to train new employees and inform them about the company’s customer management policies.

IH Services Inc, Home Depot Warehouse, Savannah, GA

April 2011 – March 2020 – Account Manager

Managed a team of 12 to 17 team members,

Loaded and unloaded trucks moved materials throughout the facility from the loading docks to the designated locations.

Responsible for operating machinery through various methods such as forklifts, hand trucks conveyor belts and manual equipment.

Managed all housekeeping staff stay on task to complete their duties which included: cleaning, operating forklift dump truck for trash, and maintain cleanliness of the property.

Maintained inventory, invoices, and stock orders for equipment and supplies.

Education

Strayer University Washington DC, BBA Expected September 2022

GPA 3.6 Concentration Business Administration