Customer Service Talent Acquisition
Resume:
ERNESTA WHITE
PROFESSIONAL SUMMARY
Accomplished and motivated professional, actively pursuing a fulfilling role to apply expertise in candidate sourcing, recruiting, and client relationship management while delivering high-caliber customer service. A proven track record in managing administrative functions while demonstrating effectiveness and attention to detail. Proficient in rapidly learning systems and implementing new procedures. Possesses excellent verbal and written communication skills, ensuring effective and professional interactions with clients, customers, and executives. WORK EXPERIENCE
ADECCO
Recruiter Google Special Projects, Aug 2022- Nov 2023 Showcased expertise in high-volume recruitment for various roles at Google and Cruise nationwide, cultivating a broad candidate network to foster connections with opportunities aligning with their skill sets and aspirations.
● Supported full lifecycle recruiting for critical positions at Google Special Projects and Cruise, showcasing expertise across diverse roles.
● Facilitated candidate engagement throughout the onboarding process, addressing inquiries and fostering a nationwide network to establish strategic connections aligned with their aspirations.
● Conducted comprehensive assessments of candidates' hard and soft skills through behavioral interviews and competency-based evaluations.
● Ensured data integrity and streamlined the recruiting process by maintaining accuracy in the internal Applicant Tracking System.
● Guided fellow recruiters for specialized job positions, serving as the lead recruiter and conducting training sessions.
● Demonstrated efficiency in talent acquisition by conducting 60+ weekly interviews and making 50+ daily recruiting calls.
● Managed a substantial volume of 100+ daily emails, prioritizing timely and personalized communication with candidates.
● Utilized internal and external job boards, social networks, and professional BRAND PRESS
Owner and CEO - Graphic Designer Jan 2020- Present Intentionally collaborating with passionate and dedicated businesses, creatives, and entrepreneurs to enhance their enterprises through innovative and functional design, processes, and business consulting.
● Skilled in developing cohesive visual identities, encompassing logos, color schemes, typography, print materials, packaging, online campaigns, websites, applications, and more.
● Accomplished in managing multiple projects, adhering to design specifications, budget constraints, and feedback regulations. UNIVERSITY OF GEORGIA
Administrative Associate Office of Special Events Jan 2018- Dec 2020
● Interacted with a diverse group of external donors and visitors and internal contacts across all organizational levels.
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SKILLS
Analytical Skills, Organization
Skills, Customer Relationship
Management, Project
Management, Recruitment and
Talent Acquisition, Candidate
Relationship Management,
Negotiation Skills,
Communication Skills, Data
Analysis, Time Management,
Organizational Skills, Discretion
and Confidentiality, Event
Planning, Initiative, Creativity,
Graphic Design, Problem
Solving, Adaptability, Conflict
Resolution
PROGRAMS
Recruiting Software Platforms
(Indeed, Career Builder, Zip
Recruiter) ATS software (Bullhorn),
Microsoft Suite, Google Applications,
Adobe Suite, Social Media Platforms,
Chat GPT, Various AI Platforms,
CRM, Government Systems, Zendesk,
Trello, StarRez, and Banner. Wix,
Shopify, WordPress, Squarespace,
Adobe Illustrator, Adobe Photoshop,
Procreate, Canva, Etsy, Instagram, and
Facebook.
EDUCATION
Duquesne University 2012
B.A Vocal Performance
Awards
LEADERSHIP AWARD
-excellence in student leadership
INNOVATION AWARD
-awarded by the Student Affairs
GEORGIA PEACH STAR
-excellence in customer service
Recognition
● Provided exceptional customer service and support to constituents through phone, email, and in-person interactions.
● Collaborated with event managers to streamline logistical details for diverse events (University-wide staff and student events, UGA Football Games, and Commencement).
● Provided vital administrative support to the Executive Director, Associate Directors, and department staff, overseeing and executing special projects.
● Maintained the master calendar for the conference room and office vehicles.
● Aided the Office Manager with office and event inventory, as well as the President's House inventory.
● Backup to the Office Manager for processing expense reimbursements, vendor payments, and purchasing supplies.
● Assisted in interviewing, onboarding, training, and supervising student staff. Administrative Assistant University Housing Assignments
● Managed records, reports, and audits for 8,400 students living on campus.
● Resolved technical and procedural issues via email, multi-line phone, chat, and in-person, providing customer service.
● Coordinated exemptions for first-year live-on requirements and processed residency verification requests.
● Assisted the Associate Director with administrative tasks..
● Posted and adjusted student financial accounts and managed financial holds as necessary.
● Supervised student office assistants and interpreted data to produce written analyses for management.
● Received the Student Affairs INNOVATION AWARD
SM HAIR COUTURE
Executive Assistant Marketing and Brand Management, Jan 2018- Dec 2020
● Served as the Assistant to the CEO
● Managed critical functions in social media management, marketing campaigns, website creation and content management, and daily operations to engage target customers.
● Developed, curated, and managed published content.
● Conducted market research to foster lead generation
● Proven track record in client sales and business sales growth DEPARTMENT OF FAMILY AND CHILDREN SERVICES
Administrative Associate Jan 2017 - Dec 2018
● Managed front office operations and administered various tasks, including filing, faxing, scanning, and copying.
● Authored, edited, and managed the preparation of emails, letters, speeches, and printed materials.
● Provided client support and processed intake paperwork for 200+ clients per day.
● Contributed to projects such as the statewide “Quality Improvement Plan”.
● Awarded the GEORGIA PEACH STAR award for excellence in customer service.
Resident Assistant for the Honors
College. Vice President of the Black
Student Union. Member of the
Student Judicial Board. Student
Panelist and Tour Guide for the
Admissions Department.
INTERNSHIPS
AMERICORPS
Civic Engagement Scholar with
The August Wilson Center
2010-2011
Founded Young Professionals
Group and participated in
fundraising, promotions, and special
events planning.
PITTSBURGH OPERA
Intern
Education Department 2008
Organized and cataloged Music
Library. Designed information for
educational seminars, and assisted
in contact with donors and
subscription renewal.
VOLUNTEER WORK
Served in many capacities such as
event manager, event planner,
marketing assistant, graphic
designer, illustrator, performance
artist, scholarship application reader,
and committee organizer for the
following organizations: Habitat for
Humanity, Lupus Pennsylvania,
Pittsburgh Sickle Cell Society,
Steelers, The Wounded Warrior
Project, Jeannette Rankin
Foundation, Eastminster
Presbyterian Church, Sanctuary of
Love Church of Deliverance.
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