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Customer Service Talent Acquisition

Location:
Locust Grove, GA
Posted:
January 31, 2024

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Resume:

ERNESTA WHITE

PROFESSIONAL SUMMARY

Accomplished and motivated professional, actively pursuing a fulfilling role to apply expertise in candidate sourcing, recruiting, and client relationship management while delivering high-caliber customer service. A proven track record in managing administrative functions while demonstrating effectiveness and attention to detail. Proficient in rapidly learning systems and implementing new procedures. Possesses excellent verbal and written communication skills, ensuring effective and professional interactions with clients, customers, and executives. WORK EXPERIENCE

ADECCO

Recruiter Google Special Projects, Aug 2022- Nov 2023 Showcased expertise in high-volume recruitment for various roles at Google and Cruise nationwide, cultivating a broad candidate network to foster connections with opportunities aligning with their skill sets and aspirations.

● Supported full lifecycle recruiting for critical positions at Google Special Projects and Cruise, showcasing expertise across diverse roles.

● Facilitated candidate engagement throughout the onboarding process, addressing inquiries and fostering a nationwide network to establish strategic connections aligned with their aspirations.

● Conducted comprehensive assessments of candidates' hard and soft skills through behavioral interviews and competency-based evaluations.

● Ensured data integrity and streamlined the recruiting process by maintaining accuracy in the internal Applicant Tracking System.

● Guided fellow recruiters for specialized job positions, serving as the lead recruiter and conducting training sessions.

● Demonstrated efficiency in talent acquisition by conducting 60+ weekly interviews and making 50+ daily recruiting calls.

● Managed a substantial volume of 100+ daily emails, prioritizing timely and personalized communication with candidates.

● Utilized internal and external job boards, social networks, and professional BRAND PRESS

Owner and CEO - Graphic Designer Jan 2020- Present Intentionally collaborating with passionate and dedicated businesses, creatives, and entrepreneurs to enhance their enterprises through innovative and functional design, processes, and business consulting.

● Skilled in developing cohesive visual identities, encompassing logos, color schemes, typography, print materials, packaging, online campaigns, websites, applications, and more.

● Accomplished in managing multiple projects, adhering to design specifications, budget constraints, and feedback regulations. UNIVERSITY OF GEORGIA

Administrative Associate Office of Special Events Jan 2018- Dec 2020

● Interacted with a diverse group of external donors and visitors and internal contacts across all organizational levels.

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412-***-****

SKILLS

Analytical Skills, Organization

Skills, Customer Relationship

Management, Project

Management, Recruitment and

Talent Acquisition, Candidate

Relationship Management,

Negotiation Skills,

Communication Skills, Data

Analysis, Time Management,

Organizational Skills, Discretion

and Confidentiality, Event

Planning, Initiative, Creativity,

Graphic Design, Problem

Solving, Adaptability, Conflict

Resolution

PROGRAMS

Recruiting Software Platforms

(Indeed, Career Builder, Zip

Recruiter) ATS software (Bullhorn),

Microsoft Suite, Google Applications,

Adobe Suite, Social Media Platforms,

Chat GPT, Various AI Platforms,

CRM, Government Systems, Zendesk,

Trello, StarRez, and Banner. Wix,

Shopify, WordPress, Squarespace,

Adobe Illustrator, Adobe Photoshop,

Procreate, Canva, Etsy, Instagram, and

Facebook.

EDUCATION

Duquesne University 2012

B.A Vocal Performance

Awards

LEADERSHIP AWARD

-excellence in student leadership

INNOVATION AWARD

-awarded by the Student Affairs

GEORGIA PEACH STAR

-excellence in customer service

Recognition

● Provided exceptional customer service and support to constituents through phone, email, and in-person interactions.

● Collaborated with event managers to streamline logistical details for diverse events (University-wide staff and student events, UGA Football Games, and Commencement).

● Provided vital administrative support to the Executive Director, Associate Directors, and department staff, overseeing and executing special projects.

● Maintained the master calendar for the conference room and office vehicles.

● Aided the Office Manager with office and event inventory, as well as the President's House inventory.

● Backup to the Office Manager for processing expense reimbursements, vendor payments, and purchasing supplies.

● Assisted in interviewing, onboarding, training, and supervising student staff. Administrative Assistant University Housing Assignments

● Managed records, reports, and audits for 8,400 students living on campus.

● Resolved technical and procedural issues via email, multi-line phone, chat, and in-person, providing customer service.

● Coordinated exemptions for first-year live-on requirements and processed residency verification requests.

● Assisted the Associate Director with administrative tasks..

● Posted and adjusted student financial accounts and managed financial holds as necessary.

● Supervised student office assistants and interpreted data to produce written analyses for management.

● Received the Student Affairs INNOVATION AWARD

SM HAIR COUTURE

Executive Assistant Marketing and Brand Management, Jan 2018- Dec 2020

● Served as the Assistant to the CEO

● Managed critical functions in social media management, marketing campaigns, website creation and content management, and daily operations to engage target customers.

● Developed, curated, and managed published content.

● Conducted market research to foster lead generation

● Proven track record in client sales and business sales growth DEPARTMENT OF FAMILY AND CHILDREN SERVICES

Administrative Associate Jan 2017 - Dec 2018

● Managed front office operations and administered various tasks, including filing, faxing, scanning, and copying.

● Authored, edited, and managed the preparation of emails, letters, speeches, and printed materials.

● Provided client support and processed intake paperwork for 200+ clients per day.

● Contributed to projects such as the statewide “Quality Improvement Plan”.

● Awarded the GEORGIA PEACH STAR award for excellence in customer service.

Resident Assistant for the Honors

College. Vice President of the Black

Student Union. Member of the

Student Judicial Board. Student

Panelist and Tour Guide for the

Admissions Department.

INTERNSHIPS

AMERICORPS

Civic Engagement Scholar with

The August Wilson Center

2010-2011

Founded Young Professionals

Group and participated in

fundraising, promotions, and special

events planning.

PITTSBURGH OPERA

Intern

Education Department 2008

Organized and cataloged Music

Library. Designed information for

educational seminars, and assisted

in contact with donors and

subscription renewal.

VOLUNTEER WORK

Served in many capacities such as

event manager, event planner,

marketing assistant, graphic

designer, illustrator, performance

artist, scholarship application reader,

and committee organizer for the

following organizations: Habitat for

Humanity, Lupus Pennsylvania,

Pittsburgh Sickle Cell Society,

Steelers, The Wounded Warrior

Project, Jeannette Rankin

Foundation, Eastminster

Presbyterian Church, Sanctuary of

Love Church of Deliverance.



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