Jaimie Cline

SUMMARY

Secure an operational leadership position that allows me to utilize my skills, knowledge and expertise to aid in the accomplishment of the organization’s goals while providing growth and development opportunities for team members. EXPERIENCE

TRAVEL ADVISOR, TRAVEL TRIPTASTIC — 2021-PRESENT

• Build excellent rapport with more than 200+ clients annually by creating travel itineraries & budgets based on client’s needs.

• Maintain positive partnerships with 40+ hospitality service providers through conversation, product promotion and training.

• Create weekly print, email, and social media marketing campaigns to promote individual travel destinations.

• Increased travel sales by $150K from 2021-2023 through marketing efforts and continuity of client care

• Selling $500k+ in travel products including transportation, lodging, theme park admissions, and cruises annually FIELD SERVICES MANAGER, CLINE INSPECTIONS — 2006-PRESENT

• Evaluate and recommend scope of work and estimated cost of repairs for REO and rental property restorations.

• Communicate with tenants, landlords and real estate agents regarding needed and completed property restorations/renovations.

• Inspect properties on completion deadlines to identify and communicate properly completed and missing punch list items.

• Gather and report data related to property restoration projects to appropriate stakeholders.

• Provide feedback to restoration contractors and clients regarding changes to scope of work.

• Created a multi-project tracking spreadsheet for task prioritization, timelines, budgets, task delegation and project completion. YOUTH & FAMILY PROGRAMS DIRECTOR & CURRICULUM DESIGNER, YMCA — 2014-2017

• Design curriculum and training materials for 100+ youth and family programs team members.

• Hire, onboard, train and develop 130 camp, 90 after school, and 12 preschool team members.

• Utilize situational leadership to guide positive growth and development in team members and assisted in permanent job placement and internal promotions for YFP team members.

• Initiated and maintained positive partnerships with many community organizations to assist families in need.

• Doubled camper registrations through social media marketing, obtaining participant feedback and improving camp programming PHONE AND CHAT REMOTE TECH SUPPORT, APPLE INC. — 2013-2014

• Provided technical and purchasing support for 120+ customers/shift via chat in a remote call center environment.

• Provided product setup and troubleshooting throughout 6 product launches while maintaining AHT under 5 minutes with a customer satisfaction rating of 4.9 on a 5.0 scale.

• Provided technical assistance and cross training to new tier 1 chat agents.

• Helped develop best practices training materials for new and veteran phone and chat advisors. CONTRACT PROJECT MANAGER, MARKET READY, A2Z FIELD SERVICES, REO & CONSTRUCTION — 2009-2016

• Oversaw 50+ team members for the completion of more than 80 in-depth renovation and rehab projects per quarter

• Developed safety policies & procedures for rehab vendors, inspectors & employees.

• Oversaw hiring, onboarding and continuous training and development of project team leaders, associates and vendors.

• Managed HUD property rehab and field services contract projects throughout project lifecycle

• Acted as liaison to HUD, America 4 Rent, Showcase, Progress, and several smaller realty/property management companies throughout projects

RETAIL STORE MANAGER & TRAINER, STARBUCKS COFFEE CO. — 2003-2006

• Oversaw all daily operations of multiple Starbucks retail stores with annual revenue of $1MIL.

• Used tools including ALS, MSR, QBR, and SAP software to ensure operational success.

• Actively managed and improved partner performance through weekly check-ins, monthly reviews, ongoing feedback and training.

• Trained new assistant and store managers to open new stores in new retail markets. Provided mentoring to first year managers. EDUCATION

Pfeiffer University, Misenheimer, NC — BA Psychology (pending summer 2024) SKILLS

Expert level understanding and troubleshooting capability for Microsoft Office, iWork, Google Workspace, Mac OS, and Apple iOS productivity applications, SAP, ALS, and Yardi Understanding and use of Agile/SCRUM, Waterfall, Lean Six Sigma project management methodologies Consistent use and improvement of data analysis, cost control, time management, communication, organization, planning, problem solving, conflict resolution, empathy, adaptability, and creative thinking skills CERTIFICATIONS

Situational Leadership (2017)

Servant Leadership (2008)

Google Project Management, Agile and SCRUM certifications (currently enrolled)

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