Gregory Reinertsen

Mooresville, NC *****

Email: ad29hj@r.postjobfree.com

Cell: 860-***-****

RELEVANT SKILLS

Proficient with schematics, blueprints, wiring diagrams, and other technical documents • Excellent communication skills and ability to work with a team • A wide degree of experience with mechanical, pneumatic, electrical, and electronic equipment maintenance, repair, installation, and troubleshooting • Experienced in building and leading teams including remote personnel • Extensive experience with Windows-based computer systems, Including MS Word, Access, Excel, and PowerPoint • Software experience with NetSuite, Jira, Salesforce, Zendesk, and various other enterprise software platforms • LOTO

EXPERIENCE HIGHLIGHTS

Atom Power, Huntersville, NC

Director Field Service and Technical Support 1/23 – 9/23

Scheduled and oversaw the deployment, commissioning, and maintenance of Electric Vehicle Supply Equipment (EVSE) systems.

Managed Atom Power's Network Operation Center (NOC).

Implemented Zendesk ticketing system to track customer interactions.

Traveled to customer sites to perform commissioning, maintenance, and customer satisfaction audits.

Established root cause for repair events and shared assessment with product engineering.

Addressed incoming inquiries and conducted customer meetings to support EVSE system troubleshooting and issue resolution.

Provided feedback to the sales and operations teams on customer and field site and operational challenges.

Performed training and certification activities associated with Atom Power's certified partner program.

IMCORP, Manchester, CT

Field Operations Manager, 3/2009 – 1/2023

Oversaw a field team of 32 field supervisors and field engineers.

Oversaw the commissioning of underground power collection systems of newly built wind farms and solar ranches.

Negotiated and enforced contracts with electrical contract crews to work on utility properties.

Worked with utilities and other clients to apply our technology to help them manage their aged underground assets.

Coached and trained field personnel in all aspects of their job functions.

Developed field teams across the USA, Canada Mexico including frequent onsite visits to ensure quality of service.

Managed remote teams for efficient operations including weekly team meetings, safety meetings, and individual interaction as needed.

Performed safety training and safety audits of field personnel. Held safety tailgate meetings for the team in the field.

Served as the Safety Manager for field operations for 2 years.

Developed and maintained department KPIs.

Initiated and participated in 8D problem-solving processes to determine the root causes of issues.

Developed and implemented training and procedures for company policy.

Developed and implemented processes and procedures for general daily operations.

Trained new hires on all testing procedures, company guidelines, and customer interfacing.

Built, troubleshot, repaired, and maintained the mobile diagnostic laboratories.

Operated a mobile laboratory to perform medium and high voltage reliability testing of underground cable systems.

Tested underground power distribution and collection systems from 7.2 KV to 233 KV.

Worked directly with utility companies to commission new underground distribution systems, and provide detailed information to help manage their underground aged assets.

DST Output, South Windsor, CT

East Region Service Manager, 4/2007 – 3/2009

Managed a department of 30 technicians and 4 supervisors and was responsible for all onsite maintenance vendors.

Responsible for a $2.6 million yearly budget.

Directly supervised 2 preventive maintenance teams consisting of 6 technicians ensuring adherence to the company’s TQM policies.

Evaluated, and wrote performance reviews and action plans for employees.

Hired, trained, and developed the maintenance team to provide 24/7 365-day coverage for the continuous operation of the production floor.

Developed individual associates, including documented discussions, formal improvement action plans, and implementation of those plans.

Developed and sustained the preventive maintenance program including scheduling, integrating new equipment into the program, and supervising the teams.

Organized and managed many different aspects of the production floor including machinery moves, installs, and upgrades.

Evaluated and provided feedback to upper management on the viability of new equipment.

Negotiated with vendors for materials needed to run the department.

Participated in numerous Kaizen and 6 Sigma continuous improvement events.

DST Output, South Windsor, CT

Maintenance Shift Supervisor, 11/2005- 4/2007

Supervised 6 direct report technicians.

Performed duties as Safety Officer for the maintenance department.

Coordinated and directed workflow of vendors maintaining service contracts on leased machinery.

Maintained scheduling to ensure shift coverage.

Coordinated with various other departments to set priorities and workflow for the shift and directed talent to meet those priorities.

Oversaw special projects such as equipment moves, installations, and upgrades.

DST Output, South Windsor, CT

Senior Maintenance Technician, 5/2005- 11/2005

Lead Technician of Preventive Maintenance Team.

Performed and documented preventive maintenance per MPTQM specifications.

Troubleshot, repaired, and maintained Bell and Howell mail messaging equipment.

Troubleshot, repaired, and maintained an in-house automated conveyor system.

Extensive troubleshooting and maintenance of sophisticated computer-controlled electro-mechanical equipment including AB and Siemens PLC controls.

Canberra Industries, Meriden, CT

Systems Technician, 2003 – 5/2005

Lead technician involved in developing a prototype project from development to production.

Assembled complex radiation monitoring equipment including electromechanical assemblies, pneumatic assemblies, electronic assemblies, fabrication of parts, and integration of all parts into customer-specified systems.

Integrated 6 Sigma policies into production.

Performed various tests as required for system manufacturing.

Coordinated production cell to conform to flow manufacturing standards.

Maintained documentation for ISO compliance.

EDUCATION

Manchester Community Technical College, Manchester, CT

-Associate, Engineering Science, 1996

Certifications

Six Sigma Green Belt

OSHA 30

Confined Space Supervisor

US Navy Veteran

1987-1991

Naval Nuclear Field “A” School, Naval Nuclear Power School, Electrician’s Mate

USS Mississippi, EM3 nuclear-qualified electrician

Desert Sheild/Desert Storm

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