YVONNE JULIUS McNEAL

**** *. ***** ******

Country Club Hills, IL. 60478

708-***-****

ad29hd@r.postjobfree.com

SUMMARY: Seeking a career in office administration commensurate with over twenty years in operations development, personnel supervision, customer service and office support.

EXPERIENCE:

2009-2023

Comcast, Woodridge, IL. Customer Experience Associate

Enter account information into the billing system in order to accurately execute customer orders, schedule installs, schedule service orders for repair and document customer accounts. Research status of installations and service calls in order to resolve customer concerns. Research and apply payments, adjustments and other billing matters. Meet or exceed department telephone response standards to maintain NCTA and FCC requirements. Initiate upgrades of current service and upsell other products and services. Communicate with customers in order to respond to billing matter, resolve service concerns, provide rate and programming information.

2014-2017

Menards, Homer Glen, IL. Front End Associate

Process customer transactions timely and efficiently. Keep shelves stocked and ready for customer purchase. Provide customer service by greeting them and assisting to provide a great customer experience. Provide information about product features and benefits to assist in meeting customer needs.

2007-2008

Loparex LLC, Willowbrook, IL. Export Coordinator

Process incoming orders, credit and debit requests for assigned regions. Coordinate expedited orders and export shipments with Inventory, Production and Shipping departments. Also interface with international freight companies. Prepare and maintain all documents for export shipments. Process payment of freight and import duty costs.

2003-2007

Fuchs Lubricants Co., Harvey, IL. Customer Service Representative

Process incoming orders, invoices, credits and debits for assigned regions. Coordinate expedited orders and export shipments. Interface with Sales Executives, Logistics, Production and Inventory departments and with international freight companies. Prepare and maintain all documents for export shipments. Coordinate shipping schedule for company drivers.

Moved to Materials Management as a Procurement Expeditor in 2006

Responsibilities include working with mainframe generated reports to create and track purchase orders to ensure timely receipt of all purchased materials. Maintain vendor files and manage raw materials and purchased product to ensure proper maintenance of required inventory levels. Coordinate shipping schedule for company drivers and perform other duties as assigned by Senior Purchasing management.

2001-2003

Uniqema, Chicago, IL. Customer Service Representative

Process incoming orders and other inquiries for assigned accounts. Prepare invoices and perform other financial services matters as needed. Interface with field sales, Logistics, Production and with other staff members in North America and in Europe.

1991-2001

Merisel, Inc. Wood Dale, IL. Commercial and Retail Accounts Coordinator

Interface with Operations, Distribution and Inventory management to ascertain shipping, receiving and purchasing schedules. Provide reports for Senior management. Handle all post shipment matters for assigned accounts with monthly purchases of greater than $1,000,000.00. Visit corporate clients to provide additional support.

EDUCATION:

1978-1979 Xavier University, New Orleans, LA.

1979-1982 Loyola University, Chicago, IL.

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