Margarita Hernaiz Báez

MANAGER - GLOBAL LOUNGE NETWORK

San Francisco, CA

ad29g8@r.postjobfree.com

787-***-****

• Highly motivated and results-oriented professional driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers. A demonstrated ability to deliver mission-critical results while remaining committed to cost-effective management of resources and qualify performance for projects inclusive of design, development, procurement, renovations and refurbishments.

Product Development

• Business Operation Organization

Public Speaking Techniques

• Computer literate

• Multi-tasking

• Problem Solving

• Self-motivated

Project Management

• Contract Development, Review & Execution

Negotiation Expert

• Customer-oriented

• Dominates English & Spanish

Willing to relocate: Anywhere

Authorized to work in the US for any employer Work Experience

MANAGER

GLOBAL LOUNGE NETWORK 2014 to present

Direct and manage all daily operations providing overall leadership in the continuing effort to

deliver outstanding guest service and financial profitability including, but not limited to budgeting

and forecasting, strategic planning, leading service initiatives, balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries, resolving concerns and meeting participation and facilitation. Interview and assess personnel for a variety of positions, monitor and develop team member performance, providing supervision and professional growth, scheduling, conducting counseling, evaluations, delivering recognition and reward.

SALES EXECUTIVE

STEWART ENTERPRISES 2011 to 2014

Cultivated relationships to advance the sales of future cemetery and funeral home products and services, administer sales processes such as lead generation, appointment setting, strong presentation skills, public speaking and closing sales as well as helping families in "at need" situations. Developed sales leads and creates new customers, builds business relationships with new and existing customers and exudes thorough knowledge in the products and services being offered to the customer.

MANAGEMENT ASSISTANT/SALES AGENT

ENTERPRISE CAR RENTAL 2008 to 2011

Maintained exceptional customer service standards and exhibited though knowledge of the industry, supervisory duties, service techniques and guest interactions. Communicated well and used interpersonal skills to establish positive relationships with guests and employees. Provided support to the sales team, developed sales forecasts and schedules to reflect desire productivity targets, prepared weekly sales reports for the sales team and management. Assisted in the training of new customer service representatives and associates.

Education

MASTER’S DEGREE OF INTERNATIONAL RELATIONS AND DIPLOMACY (IN PROGRESS)

CENTRO DE ESTUDIOS AVANZADOS DE PUERTO RICO Y EL CARIBE

BACHELOR OF BUSINESS ADMINISTRATION in Marketing Management

UNIVERSIDAD DE PUERTO RICO 2001

Skills

• MARKETING (4 years)

• OPERATIONS (4 years)

• ACCOUNTING (Less than 1 year)

• AUDITS (Less than 1 year)

• BEST PRACTICES (Less than 1 year)

Certifications/Licenses

Serv Safe Certification

October 2019 to October 2024

Food Handling certificate

Additional Information

Skill Highlights

PROJECT MANAGEMENT

• Demonstrated organizational skills with the development of new food and beverage programs.

• Initiated and cultivated relationships with internal and external partners to establish sound business program.

• Met and often exceeded timeless with budget on major projects.

• Able to work across the aisles and accomplish strong working relationships with stakeholders.

• Assisted with product overview and implementation of programs that are now noted as winning products and services.

OPERATIONS MANAGEMENT

• Manage multi-operations with efficiency, timeless and effectiveness.

• Handled all functions related to development, budget, club acquisitions and implementation of consumable products and facility operations.

• Set products and standards for all facilities including budget, design, procurement, technology infrastructure, accounting and invoicing.

• Well versed in managing and logistical complexities.

VENDOR QUALITY CONTROL

• Managed Service Partners to ensure adherence to specifications and expectations defined in their Service Level Agreement.

• Conducted monthly audits that resulted in improves relationships and adoption of best practices.

MARKETING MANAGEMENT

• Re-engineering of new brand "look and feel" of products and services for customer premium lounges.

• Established key marketing partnerships to enhance customer experience, support cost savings initiatives and revenue generation.

• Developed and implemented new standards and products that either improved or meet the competitive programs.

• Created innovative promotional marketing strategies and coordinated the communications plans.

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