Trisha Montufar

619-***-****

ad29fz@r.postjobfree.com

Summary

To secure a position with a company with whom I can utilize my knowledge and skills from the 9 years of experience I have from providing above and beyond patient \ customer service. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.

Skills

Patient Interviewing Skills

Medical Billing

Patient Confidentiality and Data Security

Providing Information and Resources

Explaining Policy and Procedures

Calm and Effective Under Pressure

Administrative and Office Support

Organized and Efficient

Caring and Empathetic

Registration and Scheduling

Helpful and Service-Oriented

Documenting and Recording Information

Resolving Problems

Office Administration

Scheduling Appointments

Benefits Explanation

Punctual and Hardworking

Multi-Line Telephone Systems

Time Management and Prioritization

Insurance Authorizations

Medical Terminology

Experience

October 2019 to August 2023

Scripps HealthcareChula Vista, CAPatient Service Representative

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Answered, screened and processed high volume of calls daily

Maintained strong call control and quickly worked through scripts to address problems.

Updated customer accounts, addresses and contact information within call management databases.

Engaged actively with callers, confirming or clarifying information

Navigated through computer systems to review information and respond appropriately to callers.

Offered resolutions to de-escalate calls and solve customer issues.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Collected deposits or payments

Managed high-volume of inbound and outbound customer calls.

Reviewed files, records and other obtained documents to respond to customer requests.

Helped clients navigate online systems within established frameworks to obtain services.

Took over 70 inbound calls per day, attentively listening to customers' questions and concerns

Scheduled and confirmed appointments.

Provided exceptional customer service through effective telephone communication skills

directed calls to appropriate staff members.

April 2019 to October 2019

Scripps HealthcareLa Jolla, CAPatient Service Representative

Handled payment processing and provided customers with receipts and proper bills and change.

Answered telephones and greeted visitors to assist, answer questions and direct.

Explained procedure check in process / explained consent forms

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Completed end-of-day reporting and balanced registers to maintain financial accuracy.

Posted charges, updated accounts and issued bills

Worked with housekeeping and maintenance staff to address and resolve building issues.

Facilitated successful front desk operations for busy Medical office

May 2009 to August 2013

Sharp Rees Steely, Medical Group San Diego Main, -Patient service Representative -Cardiology Department

performing above and beyond customer service while checking patients in and out of appointments,

answering busy multi line phones.Verify insurance eligibility as well as receive co payments and obtain proper authorization when needed

I was one of the two people in the cardiology department authorized to schedule Cardiac outpatient procedures.

Trained to be a "key user" editing physicians schedules using appropriate clinic, on call and hospital time templates, to allow time for board meetings etc..

trained as the department Preceptor

Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Scheduled patient appointments and procedures.

Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations

Documented and managed patient information

Supported hospital and clinic operations using customer service skills and detailed system knowledge..

Explained policies, procedures and services to patients.

February 2007 to May 2009

Patient Service Representative- SRS Urgent Care

Maintained a calm workflow while working in a very fast paced Urgent Care.

Registered patients by verifying records to update computer system and patient charts.

Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Documented and managed patient information in computer system.

Obtained proper authorization and identification to release confidential medical records.

Obtained insurance verification and authorization to submit financial clearance of patient accounts.

Verified patients' insurance and payment methods during admissions or check-in processes.

Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

Explained policies, procedures and services to patients.

Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.

Responded to incoming department phone calls and directed callers to appropriate team members based on need.

Contacted insurance carriers to verify coverage, copays and deductible information for patients.

Worked with nurses and other clinic staff to process patients and direct to appropriate departments.

Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.

Welcomed patients to facility and assisted with registration sign-in process.

April 2004 to January 2006

Balboa Medical GroupSan Diego, CAMedical Assistant and Medical Secretary

Assisted with routine projects by typing, calculating and coordinating documents or spreadsheets.

Received and routed incoming calls and correspondence to promote timely communication.

Exercised administrative skills to perform technical or specialized office support work.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Sorted and distributed incoming faxes, letters and emails for office distribution.

Made appointments for customers based on individual preferences.

Followed daily calling list administered by managers and called each person to confirm appointments.

Scheduled and confirmed appointments.

Called no shows and cancellations to reschedule.

Provided exceptional customer service through effective telephone communication and follow-ups.

Answered telephones and directed calls to appropriate staff members.

Sorted incoming mail and directed to correct personnel each day.

Managed physician calendar, scheduling patient appointments and procedures.

Compiled physical and digital documents, charts and reports.

Applied knowledge of medical terminology and insurance processes to support office administration productivity.

Documented and responded to incoming correspondences to address questions.

Adhered to HIPAA requirements to safeguard patient confidentiality.

Routed laboratory or diagnostic results to appropriate staff.

Education and Training

January 2005

PIMA Medical Institute

Chula Vista, CAMedical Assistant

MBA

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