Musheera Banu Abdool Rahman

****-***, ********** ******

Toronto Ontario M4P 1R8

Telephone: 647-***-**** Email:ad29fy@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS:

Excellent organizational, interpersonal and communication skills

Excellent proficiency in both English and French (verbal and written)-Advanced French Level.

Excellent communication skills, proficient working in a high volume environment.

Computer literate with proficiency in MS OFFICE, various social media and other software applications.

Proficient in reviewing email, mail and fax enquiries, researching and verifying information via databases, websites and resource documents.

Fast learner who welcomes challenges while adhering to established guidelines and procedures.

Ability to multi-task effectively in demanding and dynamic environments.

EMPLOYMENT EXPERIENCE:

Home Parenting: April 2021 to present

TYCO INTEGRATED FIRE AND SECURITY( Toronto)

French Administrator September 2013-April 2021

Answering telephone calls and emails from customers across Canada provide service in both English and French.

Process Web Requests to program key fobs and Vault Codes Setting up new installations systems and assist installers in setting up new systems and devices.

Process Client requests for procedural changes to contact lists

Filing, photocopy, fax, mailing

COLLECTIVE POINT OF SALES SOLUTIONS (TORONTO)

Lead Generation Representative October2011-September 2013

Contacting prospective customers(French and English)

Informing sales leads about Collective P.O.S products.

Gauging the level of interest of sales leads.

Input accurate data to database of sales leads.

WASTE WATER MANAGEMENT AUTHORITY(WMA-MAURITIUS)

Administrative Assistant January-March 2011

Maintained and revised unit’s manual and computerized filing systems.

Maintained schedules and calendars for unit and surrounding departments.

Coordinated responses to incoming mail using the online correspondence managing system.

Responded to customer inquiries through various channels, including phone, mail and fax.

DR. REGIS CHAPERON STATE SECONDARY SCHOOL

Educator (supply) January-October 2010

Teach students (age 11-14) in social studies (History,French, Geography and Sociology) in English instruction

Handling a classroom of students and teaching them the subject.

Take daily attendance and teach students proper behaviour.

Assign homework and tasks that will help students in their overall development.

Teach from the curriculum decided by the educational authorities.

SOOKDEO BISSOONDOYAL STATE COLLEGE

Educator (supply) February-July 2009

Teach students of A Level (Lower six)(age 16-17) in French.

Plan lesson, teach curriculum, manage classroom and attend meetings.

Make students understand the principles of education.

OCEP THE OPEN COLLEGE

Education Officer/Secretary January-July 2008

Teach students (age 11-15) the following subjects: English, French, French Literature, Social Studies and Computers.

Plan, prepare and deliver instructional activities that facilitate active learning experiences.

Develop schemes of works and lesson plans.

Observe and evaluate students’ performance and development.

Assign and grade class work, homework, tests and assignments.

Communicate necessary information regularly to students, colleagues and parents regarding student progress and student needs.

Answering the phone, dealing with parents and students.

Taking monthly fees of all the students

Dealing with students’ database for information about attendance and medical reports.

MAHATMA GANDHI INSTITUTE

Research Assistant June-September 2005

Research work in libraries and archives.

Given research topic.

Browses scholarly journals, scientific articles, magazines, books and other publications.

Organizes the information into a paper summarizing the studies and the finding for the researcher to review.

EDUCATION:

University of Mauritius: BA (Hons.) History With Heritage Studies

Educator’s License Course (Mauritius Institute of Education): Basics in Curriculum and Pedagogy.

Computer Awareness Course: Certificate in Word Processing Techniques (Essential)-Pitman.

Certificate in English Language Course-British Council Mauritius.

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