GENIE GANLEY-JONES

Cell 775-***-**** ad29ff@r.postjobfree.com

OPERATIONS MANAGEMENT PROFESSIONAL

System Management Policy & Procedures Operations Excellence Dedicated and knowledgeable business management leader with expertise in process improvement, personnel training and development, along with operational efficiencies, and re-engineering of policy and procedures within respected organizations. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving administrative processes, enhancing customer relations and propelling productivity of the organization.

Customer Service Management

Operational Management

New Home Warranty Manager

Personnel Management

Solid Communication

Training & Development

S E L E CTED CAREER HIGHLIGHTS

Successful development and execution of quality control and customer service programs. Strength in collaboration with legal counsel and support in diverse litigation matters. Business administration experience includes: preparing and implementing budgets, cost proposals, approving invoices, and operational effectiveness. (Pacific Bay Homes, MDG Nevada)

Highly knowledgeable in diverse areas such as: product, communities, and homebuyers. Acknowledgment in client management practices with an in-depth understanding of customer and buyer needs while maintaining the best interest and profitability of the organization. Administered all written and verbal communication with homeowners for six projects. (Pacific Bay Homes, MDG Nevada)

Exceptional performance as a designated speaker to the Nevada State Legislature during several sessions ensuring a critical understanding and importance of family services. (NAMI of Northern Nevada)

Skilled in the oversight and coordination between National NAMI staff, affiliate and state levels to assure that NAMI membership is represented; within this difficult undertaking; significant achievement was obtained through advancement membership base and communications between 550 families and the state office. (NAMI, Nevada)

Development and implementation of all new home warranty written materials and guidelines.

Successful in the set up all office procedures, tracking and monitoring reports with new home warranty computer systems.

Hiring and retention of warranty representatives and office staff for six construction projects. P ROFESSIONAL E X P E R I ENCE

Reno Land Development / ARC Development Group Reno, NV 2016 – 2021 Operations / Contract Management

Support for Vice President of Operations for all operations of Company.

Maintain file and tracking reports for Community Membership. Maintain files and tracking reports to included billing and account payable for Equestrian boarders and their horses. Create data spreadsheets to analyze productivity and streamline operations to enhance the operation and financial gains

Involved in meetings and tracking information for projects under development. Genie Ganley-Jones Resume, Page 2

HomeCrafters, LLC Reno, NV 1.5 years

Assistant to Owners

Facilitation of diverse project management and business solution management to custom home buyers and subcontractors

Analyzation and re-engineering of present new home warranty written materials and guidelines and safety programs

Generated Subcontractor Agreements with purchase orders and change orders. Tracked contracts outgoing and signatures to completion and through payment process. MDG Nevada, Inc. Reno, NV 8 years

New Home Warranty Manager / Independent Consultant

Implemented new policies to staff and re-vamped existing new home warranty written material and guidelines for company to improve the satisfaction for the clients and homeowners.

Administered pre-punch quality control walks to construction

Tracked walk through punch items and maintain communication with buyers regarding orientations.

Meet with clients for resolution to difficult situations to the success of the client and the company.

Established and set up all office procedures, tracking and monitoring reports with new home warranty computer systems

Trained and managed warranty team of 6 field representatives and office staff Pacific Bay Homes Newport, CA 7 years

New Home Warranty Manager

Supervised and trained warranty representatives and office staff for 700 new homes annually.

Facilitated all written and verbal communication with homeowners for twenty-six active projects, 1500 homes

Implement and administer all personnel human resource tracking regarding 15 new home warranty field staff and 3 office staff

Previous Career Overview:

Finalist with the Builders Association of Northern Nevada for Customer Service Manager in 2006 & 2007 Assistant to Director of New Projects, Maintenance and New Construction Irvine Pacific Irvine, CA Management Intern, Main Street Training and Development Disneyland, Anaheim, CA EDUCATION & C REDENTIALS

Orange Coast College, Costa Mesa, CA General Education / Sociology

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