Kathleen Coopmans

Customer Service Representative

Jacksonville, FL

ad29ex@r.postjobfree.com

+1-630-***-****

Customer service, sales and administration professional providing expertise in resolutions, customer retention and administrative full coverage. I would like to leverage these strengths that have been shown to have provided companies in exceeding their organizational goals and objectives, to support CSR functions that present divergent demands. One foremost reliant and consistent going beyond expectations, ensuring clients are served at an exemplary level. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Accenture via Indotronix Intl

July 2023 to January 2024

Tier I call representative of New Mexico Public Assistance. Via telephone: provide status of, and process various tasks for escalation matters, and accept applications for Human Services Department assistance such as Medicaid, SNAP, LiHeap and Cash Assistance. Contact Center Representative II Wholesale ABGroup Billing Allstate through ICONMA Staffing - Ponte Vedra Beach, FL October 2022 to June 2023

• AB group premium remittance identification, reconciliation and application of Allstate clients insurance premium employer-collected premium payments

• Worked the disposition of Customer Service tasks within Launchpad, a workflow task CRM.

• Executed or routed policy coverage changes, terminations, portability Policy extensions and Billing adjustments

• Employ sequel and V-lookups together for transaction parameter selections to provide reconciliation data for Group AB.

Call Center Representative

MAXIMUS Inc. - Remote

July 2020 to April 2022

• Outbound call center response, accurate documentation, outreach, education, and correspondence regards the pandemic. Performed to exceed expectations and contribute to the Team, interviewing contacts across two state territories regards SARS-COV2/Covid-19 programs

• Asked probing questions to elicit responses and glean understanding on specifics of a case as it pertained to the Public Health Pandemic 2020 through 2022, Coronaviruses/ Educated myself regards covid-19 infection news and relevant impacted topics. Further, gained subject awareness by completing Public Health related University Courses

• Conducted interviews consistent with prescribed privacy practices and various company policies

• Active participant on team refining the flow and practice tools the group employed for mock interviews

• Scheduled vaccination appointments across counties of the state of Georgia. Contract Employee

Remedy Intelligent Staffing - Jacksonville, FL

January 2018 to March 2019

Purchasing Assistant. General service /administrative status support for updates to product order status. Provided daily advanced excel analytics reports, data preparation and data entry for a industrial supply company..

Lobby desk reception providing various assistance, mail distribution, security badges for employees & guests. Directed calls of the switchboard of an American headquarters world-wide company receiving incoming calls destined for various locations, across several U.S. offices. Prepared & broadcast employee event promotions. Assembled HR on-boarding confidential personnel files, benefits & forms enrollments. Purchasing/Sales & Export Administration

Coherent Technical Management Services CTMS.CO and HGBS.US - Jacksonville, FL September 2011 to December 2017

* Researched requirements, availability, delivery and subsequent inquiries on electronics, infrastructure equipment of high-tech nature, and component aircraft parts.

· Export compliance work to adhere to various regulatory agencies. Specification and engineering department coordinating for customer configurations. Customer Associate

RedWing Shoes - McHenry, IL

December 2014 to July 2015

Store operations, sales coverage delivering customer satisfaction and attaining monthly goals for work shoe-wear and accessories. Customer service, value added sales and follow-up of custom orders and warranty items. Key-Holder responsibilities.

• Managed Industrial accounts. Acknowledged/ Greet each store customer

• Responded to inquiries and issues

• Resolved customer issues

• Inventoried spreadsheets

• Operated the cash register

• Responsible for troubleshooting applications

Customer Service Representative

CC-B Automotive - Palatine, IL

December 2004 to August 2011

* Directed web store customer service and End-to-End operations accepting and fulfilling national and world-wide orders. Accomplished work engaging rapport, robust work drive, and employing use of Quickbooks-Pro

* Coordinated response on requests of value-added service orders with teams to ensure projects were accurately delivered while overseeing issuance of work orders and the inspection of completed parts.

* Achieved market-share gains in a niche market among dealers of aftermarket auto accessory parts. Inside Sales and Exchanges

AAR Allen Aircraft - Wood Dale, IL

April 1995 to January 2005

• Sales of repairable aircraft parts, administration of commercial regional jet and commuter aircraft parts agreement transactions.

• Optimized cross-selling. Diligently worked to build and maintain customer base.

• Collaborated with the company repair department and coordinated for customer supply of loan return, advising to optimize economics, and turn time for their product core transactions.

• Managed the control of exchange activities through coordination with specific business units on acquisition of preferred parts into various product lines stock profiles; demonstrated business acumen.

• Consistently exceeded sales goals and achieved several top sales awards and margin recipient accolades.

Call Center Representative/Customer Service

Household Bank - Doraville, GA

August 1992 to March 1994

WoodDale, IL.

Developed and utilized call metrics, reincorporating them to efficiently resolve client inquiries over the phone, fax, or mail. Served on a team that was the first contact for customers. Our department managed tasks and was equipped to identify and convey issues and illustrate answers for the complete portfolio of mortgagors serviced.

Accounting Manager

NIR Roof Care - Huntley, IL

November 1985 to October 1990

Managed and provided payroll and account payable disbursements, cash-flow projections, and monthly inventory controls. Contract administration and billing, scheduling alert tracking for provisions concerning conformance issues. Bid or estimate preparation. Subcontract bid-review and lien release collection. Education

Bachelors of Fine and Applied Arts - Urban Planning in Urban Planning University of Illinois - Champaign, IL

1984

Skills

• Account Management (9 years)

• Accounts Payable (4 years)

• Accounts Payable/Receivable (4 years)

• logistics (2 years)

• Process Improvement (9 years)

• Inside Sales (9 years)

• excel (10+ years)

• word (10+ years)

• adobe (10+ years)

• Quickbooks (4 years)

• Purchase (4 years)

• Procurement (3 years)

• CMMS (3 years)

• Sales (10+ years)

• Fundraising (6 years)

• Receptionist (2 years)

• Microsoft Office (10+ years)

• Marketing

• Time Management (8 years)

• Inventory (3 years)

• Team Building (8 years)

• Filing (3 years)

• Management (4 years)

• training (2 years)

• Analytics (4 years)

• Research (3 years)

• Bookkeeping (4 years)

• Purchasing (3 years)

• Project management software (3 years)

• Strategic Planning

• Communication skills (10+ years)

• Customer service (7 years)

• Typing (10+ years)

• Accounting (5 years)

• Quicken

• CRM Software (2 years)

• Inside sales (6 years)

• SharePoint (3 years)

Links

https://www.linkedin.com/in/kathy-coopmans-97b42215 Groups

Defenders, McHenry County(IL) Environmental & Habitat Conservation Organization

October 1984 to July 1990

Served as Bookkeeper for two years. Performed in managing monthly recycling drives for three to four years. Monthly sales of fundraising items and solicited donated new items for the organization's annual dinner auctions.

Relay For Life - American Cancer Society

May 2016 to May 2021

Provide logistical assistance with the day of the event. Errands and TearDown. As of September 2018 through 2019 I provided efforts on behalf of the fundraising committee team; prospecting and recruitment of sponsors for the event.

Additional Information

AREAS OF STRENGTH AND EXPERTISE

* Logistics * Client Relationship Building * Service Administration

* Team & Project Management * Strategic Planning & Analysis

* Software Utilization * Interpersonal Communications

* Account Management * Accounts Payable/Receivable

* Goal Setting * Poised, Calm Amidst Conflict

Contact this candidate