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Customer Service Office Manager

Fords, NJ
24 per hour
January 31, 2024

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Delanco NJ, *****


Dental Office Manager with a shared focus on customer service and maximizing profits with 20+ years of experience in the industry. Strengths include coordinating and organizing administrative duties as well as coaching the development of staff to improve our front facing customer service all while manipulating designated budgets to stay within the corporate bottom line. Adept at strategic planning to facilitate a seamless in-office experience for patients and a positive environment for staff. Seeking employment in the Health Care industry to improve company procedures and raise regional revenue goals.


Payroll and budgeting

Dental Insurance (NJ,PA)

National certification in drug and alcohol testing

Implant and Cosmetic knowledge

Advanced proficiency in Denticon & Microsoft software

Interpersonal communication

Employee relations & retention

Controlling Budgets to increase revenue

Professional Experience

2018 – PRESENT

Area Manager / Dental Solutions, Philadelphia

Oversaw the daily operations of two General Dental offices and one Dental Solution practice in Center City Philadelphia. Increased profit for Dental Solutions from 2.6 million to just over 3.1 million dollars in yearly revenue.

2013 – 2018

Office Manager / Northeast Dental Management Group, PA

Directed the daily operations of a multimillion-dollar practice in Center City, PA. Successfully improved the customer service with positive review scores on Yelp, Demand Force, and multiple other social media sites. Aided in the development of employee retention and promotion.

2012 – 2013

Office Manager / Dental Dreams, Philadelphia PA

Managed a staff of 14 Doctors, Dental Assistants and Front desk associates. Maintained production of 1.2 million per year through managing third party financing, sales of treatment plans and proper, coordinated scheduling. Managed and coached staff in hiring, scheduling, office maintenance and related financial duties. Improved Customer Service through implementation of post surveys for guests and patients.

2006 – 2011

Office Manager / Telerx Marketing (Subsidiary of MERCK), Horsham PA

Successfully led team of 27 to manage the scheduling of Merck Medical Forums for 5+ years. Fortuitously trained and developed a tenured team for a 99% Quality Assurance on all scheduled programs. Managed the team through Strategic planning for the launches of Gardasil, Januvia, Saphris, Journey for Control, Dulera and Merck Academy programs. Implemented phone monitoring for continuous team improvement in customer service presentations.

2001 – 2006

Office Manager / Modern Dental Concepts, Philadelphia

Managed a staff of 32 employees including Front desk personnel, Dental assistants, Hygienists, Doctors, and Surgeons. Increased production from 2.1 million dollars a year to 2.6 million in a two-year period. Maintained production of 2.6 million per year through sales of treatment plans--with third party financing. Submission of insurance claims and pre-authorizations through ADA codes, X-rays, narratives and referrals. Managing staff which included but not limited to, hiring, scheduling, payroll, training of which involved Hippa, Osha, QSI and terminations.



Business Education / Mercer County Community College

Focus on internal business operations and structure as well as human resource management.

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