ROBERTO

THOMPSON II

Business Development, Customer Service & Sales Expert

PROFILE

Hello. I am Roberto! Throughout my work

life, customers have recognized me as

courteous, knowledgeable, and

efficient. With each position I have

received company and customer

awards for simply taking care of my

customers the right way, the first time -

doing whatever it takes.

Born in Sacramento, California and

partially raised in the East Bay Area, it

has become natural for me to be

neighborly. I love interacting directly

with customers using my warm

personality and smile, every day.

I use my 26 years of customer service to

show my local community how I serve

them as I would my own family. Cheers!

CONTACT

PHONE:

916-***-****

WEBSITE:

ThompsonLoansHomes.com

Linkedin.com/in/916agent50

EMAIL:

ad29e6@r.postjobfree.com

HOBBIES

Martial Arts – Capoeira, Karate, Kung Fu

Video Editing & Music Creation

Content Creation/Website Design

Tennis

ACQUIRED SKILLS

Interpersonal Communication • Telephone Etiquette • Basic Math Skills Time Management • Results-Driven Sales • Customer Retention • Spanish Self-Motivation • Overcoming Objections • POS Interface • Urgency Teamwork • Product Knowledge • Sales Techniques & Negotiation Tactics WORK EXPERIENCE

Costco – Front End Cashier’s Assistant

August 2023–October 2023

Assisted Cashiers with counting items in carts, cleaning the checkout station, performing go-backs, fulfilling food court orders, and returning carts outside. I cross-trained member upgrades and offered the Costco Anywhere Visa in English and Spanish as well as translated for Cashiers. NEXA Mortgage, LLC. - California Licensed Sr. Mortgage Loan Originator July 2022–Present

Simultaneously closing real estate finance transactions while marketing for new business; providing exceptional customer service to potential and existing clientele, Realtors, and other professionals; creating content for marketing, education for new and existing customers and networking teams, deepening relationships; continuing professional education. Lyft, Inc. & Uber Technologies - Rideshare Driver/Lyft Event Ambassador November 2015–June 2020

Providing consistent 5-star rideshare experiences averaging 135 weekly rides across various cities: promoting the Lyft culture at over twelve live events as a Lyft Ambassador at football games, concerts, and more while giving out swag and strengthening new and existing rider relationships.