Help Desk

Elizabeth Ngiakam Sipowa

***- ***-**** *****************@*****.***

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. SKILLS

Customer Assistance

Data entry

Bookkeeping

Cash Handling

General knowledge of Networking

Issue Resolution

Records Maintenance

General knowledge of Bash scripting

Time Management Skills

General knowledge of Cybersecurity

Interpersonal Communication

Computer Skills

Written Communication

Leadership

Task Prioritization

Team Building

Telephone Etiquette

Administrative Support

Database Management

Materials Management

Sorting and Processing Donations

Material Shelving

Information Verification

Microsoft Office Proficiency

Collecting Information

Data Input

EXPERIENCE

Cashier, McDonald, August 2021-Current

Collected payments and provided accurate change.

Answered phone calls to assist customers with questions and orders. Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Greeted customers promptly and responded to questions. Maintained work area and kept cash drawer organized. Welcomed customers, offering assistance to help find store items. Balanced daily transactions on a computerized point-of-sale system. Virtual Job Shadowing Internship, Career readiness program, January 2020-January 2021 Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives. Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.

Understood and followed oral and written directions. Volunteer Aid/Helper, Rockville Community Nursery School, May 2019-May 2019 Exceeded customer satisfaction by finding creative solutions to problems. Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces. Followed all company policies regarding safety procedures when handling hazardous materials.

Operated equipment with strong focus on safety and ground communication. Used strong verbal and written communication skills to convey messages to others. Organized supplies for use based on expected customer needs. Collaborated with others to discuss new opportunities. Library Aide, Springbrook High School, March 2019-March 2019 Operated networked and standalone PCs, photocopier, fax machine and scanner. Classified and catalogued items according to content and purpose. Prepared and maintained displays and displayed cases. Enforced current library policies fairly with patrons. Organized books, periodicals, and other materials on shelves according to established procedures.

Kept watchful eye on front desk to encourage protected library environment. Provided technical support to patrons utilizing the library's computers and printers. Sales/Retail Associate, Interfaith Works Clothing Center, August 2018-August 2018 Followed company policies, rules and procedures to promote company goals and maintain safety.

Assisted customers with their needs and purchases. Resolved customer complaints in a professional manner. Recommended, selected and located merchandise based on customer desires. Helped customers by answering questions and locating merchandise. Cleaned shelves, counters and tables to maintain organized store. Attended team meetings to discuss sales goals, upcoming promotions. Followed loss prevention strategies, minimizing theft. Answered store and merchandise questions and led customers to wanted items. EDUCATION AND TRAINING

High School Diploma

Springbrook High School, June 2021

Honor Roll Student, GPA: 3.00

Associate of Science

Cybersecurity, Montgomery College, Rockville MD

INTERESTS

Extracurricular/Community Activities and Interests, Yearbook Club (2017-2018) Ceramics Club

(2020) Movie Club (2020 - 2021)

Contact this candidate