Rajani G

US Citizen

QA Analyst

ad29dn@r.postjobfree.com

318-***-****

Summary Qualifications

Experience and Skills Summary:

oOver 10+ Plus Years of experience as a Salesforce Tester and Software Quality Assurance in Manual and Automated Testing with strong emphasis on testing Salesforce CRM platform, Client-Server and Web Browser based, Desktop Applications and Mobile Application Testing.

Career Summary:

oAround 10+ years of IT professional experience in Salesforce CRM platform as Salesforce Tester and QA Analyst

oExperience in working with Software Development (SDLC), Software Testing Life Cycle (STLC) models and SFDC testing - Waterfall, Agile/Scrum.

oExperience in Agile management, scrum master, taking care of impediments, managing sprints and retrospective.

oExperience in Salesforce Classic, Lightning Testing & Salesforce Administration.

oGood experience in Functional Testing, UAT, Integration testing, System testing, Risk Analysis, Exception testing and Backend Testing of Mobile application

oExperience in Mobile APP testing on Android, iPad and iPhone, Emulator, Simulator to perform Mobile App testing, phone functionality and native app testing.

oGood understanding of Cloud Services like Amazon Web Services (AWS).

Experience in Salesforce Classic, Lightning Testing, SalesForce.com various Sandboxes and Production Environment.

oExperience with Salesforce Account, Opportunity, Contact, Opportunity, Product, Support and Order management/fulfillment modules.

oWell versed with FDA 21CFR 820, ISO 13485:2016, ISO 14971:2019, 2017/745, GAMP5, and IEC 62304

oStrong testing skills in Salesforce Mobile App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements

oExperience in Scrum meetings, Sprint planning meetings and Retro's.

oExperience in estimating time frames for all related QA work which is required for testing in sprint planning's.

oExpertise in writing Test Strategy, Test Plans, defining Test Cases, Traceability Matrix.

oExpertise in performing business function tests at various stages of SDLC like Unit, Integration, Functional, System, Graphical User Interfaces (GUI), User Acceptance, Regression, End to End Testing, Load/Stress, Security, Black Box Testing, Smoke Testing, Performance, Ad-Hoc, Black box, Positive and Negative testing, Accessibility Testing, Project Summery analysis, risk assessment and Testing scope reports, Performance Risk assessment reports.

oResponsible for finding bugs and reported it to development team by Using TFS and MTM, ADO (Azure Devops) Defect Tracking Tools.

oVerification and Validation of medical device software functionality and requirement.

oExtensive testing experience of application developed in java, .Net 3.5, visual Basic.

oExperiencing as Senior Quality engineer professional with regulations knowledge.

oWorking knowledge of quality systems compliances, ISO standards and guidelines.

oHands on experience in QA including Process Improvement, Test Method and Process validations, Supplier Quality, Resource management Experience in testing XML requests and responses of web services using SOAP UI.

oCreated SQL Queries to retrieve data from different tables to perform Back End testing on Database.

oExperience in Data driven Testing, Cross browser testing and Parallel Test execution using Selenium WebDriver, TestNG and selenium Grid.

oExperienced in using POSTMAN and REST-assured for RESTful Web services/REST API testing.

oWriting Test cases using Element locators, WebDriver methods, Java programming features and TestNG Annotations.

oExtensively used ALM/TFS/ Quality Center /Test Director, MTM, TFS for requirements tracking, defect tracking, results and status reporting

oExperience in full life cycle of automated testing using tools such as ALM, Quality Center, Test Director, Quick Test Professional, TFS (team foundation server) and IBM Rational Clear Quest and JIRA, SharePoint.

oUsed Quality Center for bug tracking and reporting followed up with the development team to verify bug fixes and update bug status.

oCreated Reports and Graphs in Quality Center to keep track of daily Testing Effort.

oCreated and maintained project work plan(s), monitored results, identified and addressed potential technical issues proactively in a timely manner.

oExperienced in creating/maintaining Test Logs, Summary Reports.

oDocumented test cases and Reported bugs using Team Foundation Server TFS, MTM, Test Track Pro and Quality Center and ALM.

oPossess expert level of understanding of WSDL, XSD, Schema, DTD, XML documents for Web Services Testing

oGood Experience with Microsoft Office Suite – Microsoft Word, Excel, PowerPoint, Visio and MS Access.

oExperienced in using POSTMAN and REST-assured for RESTful Web services/REST API testing.

oInvolved in testing web applications in various browsers like Mozilla Firefox, Internet explorer, Chrome and Safari, Netscape navigator.

oSet up the data and environment for performing UAT to get client’s approval to pass the product to live.

oResolve technical and production related issues in the team and customers

oResult oriented and a quick learner with excellent Communication, Presentation, Problem- Solving, documentation, Analytical, Organizational and Interpersonal Skills

Education and Certifications

Master of Science in Information Technology (MSc (IT)), Chennai, India, 2004.

Website Development Certification, Harvard Extension School, 2019, Massachusetts, US.

Cyber world Certification, Harvard Extension School, Massachusetts, 2020, US.

Technical Skills

Software Methodologies

Agile SCRUM, Waterfall Model.

Test Management/Automation Tools

TFS, MTM, Quality Center 11ALM, Test Track Pro, ETL, Microsoft Team, Jira, Foundation Server (TFS), MTM, IBM Rational DOORS 9.3, QTP 9.2/9.5, UTF LISA, SeleniumWebdriver, SOAP UI, SharePoint, GIT, Version One,FTP,Firebugs,Bugzilla,Selenium WebDriver,EclipseIDE,QTP JUnit, Selenium RC, Test NG, Maven, Unix/Linux, RTC, Confluence

Web services

SOAP UI, RESTFUL, Postman, Ryver, swagger

Version Control tool

Visual source safe, Clear case

XML Technologies

XML, XSD, WSDL, XPATH, DTD

Mainframe

MVS, CICS, COBOL, JCL, DB2, QMF, SPUFI, FILE-AID,AMT

Operating System

Windows XP/2000/2007/2008, Windows Vista, Windows 7

Documentation

Traceability matrix, Defect Summary Reports, Test Case Document, Test Plan, Test Strategy

Third Party Tools

ServiceInsight,Service. Pulse,Redgate,Beyond Compare

Database

Oracle, MSSQL, SQlServer2005/2008, MS Access, DB2, TOAD, SQL 20008, Document DB, POWER BI,NO SQL, MongoDB

Programming Language

C, C#, SQL, .Net, PL/SQL, UML 2.0, JSON, Groovy, JAVA 6.0, ASP, COBAL, HTML, CSS, AJAX, XML, Shell, Java Script, VB Script, XPath, XQuery, selenium, COBOL, DB2, VSAM, GIS Mapping, Salesforce plateform, Sandbox, CRM and ArcGIS

Accessibility Testing

Color Contrast Analyzer (CCA), WAVE Web Accessibility Tool, A Checker, Voice Over, JAWS screen reader

Mobile Manual Testing

Android, iOS

Other

MS Office (Word, Excel, PowerPoint), AS/400, Business Objects, Informatic, Visual Basic, Developer 2000, Power Builder, Power Point, MS Project, UDDI, Microsoft Power BI, SharePoint, Sandbox, Salesforce platform

Professional Work Experience

Insulet Corporation, Acton, MA Aug’21 to Till Date.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to making the lives of people with diabetes and other conditions easier through the use of its Omnipod product platform. Omnipod provides a unique alternative to traditional insulin delivery methods.

Through its OmniPod Insulin Management System, the company seeks to expand the use of insulin pump therapy among people with insulin-dependent diabetes. The OmniPod Insulin Management System is a revolutionary and easy-to-use tubeless insulin pump that features just two parts and fully-automated cannula insertion. The company's current product offering consists of diabetes supplies, including the OmniPod System as well as other diabetes related products and supplies such as blood glucose testing supplies, traditional insulin pumps, pump supplies, and pharmaceuticals.

QA Lead / Senior Salesforce QA Engineer

Responsibilities:

Tested Sandbox environment customized the Salesforce application as per the client's requirement.

Reviewing Business/Functional/Technical Requirement and Technical design Specifications for Salesforce CRM

Involved in the design, analysis and testing of the solution/system/application using Salesforce CRM (service cloud)

Involved in gathering customer requirements from business user teams spread over the Sales, Marketing, Service cloud and customer portal.

Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data. Tested the company's Salesforce CRM application.

Translate verbal and written requirements/functional specifications into effective test cases/scenarios in order to conduct integrated, scenario-based User Acceptance Testing (UAT) of a complex healthcare system

Performed smoke testing for each release. Maintained multiple versions of test sets and worked on regression testing.

Resource Planning/Estimation.

Test the CRM screens as test agents, testing of reports and dashboard built on CRM application.

Test various Salesforce Permission sets-based scenarios as part of User Access Management technique.

Responsible for Salesforce test sandbox set up, testing Reports/dashboards.

Involved in the design, analysis and testing of the solution/system/application using Dynamics 365 platforms

Work with stakeholders and management to resolve issues and validate requirements within their specific areas of responsibility.

Execute test cases and document results of the execution.

Involved in creating automation test scripts using selenium built in Eclipse.

Deployed code using Copado to the next environment.

Experience in using source control GIT, Copado.

Experience in creating coming age process email template / Email templates, Approval process, approval page layouts and actions on them to automate the process.

Performed Black box testing, system testing, integration testing and Acceptance testing

Performed regression testing at end of every releases

Performed the usability testing and exploratory testing when the new functionality is implemented

Performed boundary values analysis, which is the positive and negative testing on the dataset given

Worked on Mobile testing (IOS/Android)

Coordinating with Business for UAT, Status meetings, conduct walkthroughs.

Used Jira tool for the test creation and defect logging

Worked on salesforce for the CRM Solutions

Well versed with FDA 21CFR 820, ISO 13485:2016, ISO 14971:2019, 2017/745, GAMP5, and IEC 62304

Orchestrate and conduct working sessions with multiple technical and business teams including DBAs, Server Administrators, Architects, Infrastructure Analysts, Developers, Operations Analysts and business contacts as needed.

New Product Introduction, Design control and Risk management, Design verification and Validations.

Validation protocols or Reports (IQ, OQ and PQ), Validation Plan, Test Plans or Test Scripts, Requirement Matrix and validation summary Reports.

Conducted validation and Verification Testing reviews during Product development process.

Performed Test Plan/Test case review meetings during testing phase. Performed execution of test cases manually using Quality Center.

Environment: Saleforce.com platform, Sandbox, Salesforce Cloud, MuleSoft, Jira, Kanban, CRM, Windows 10, Chrome, Sharepoint, TFS, MTM, C#, Manual Testing, Eclipse, Net, Java, python, HTML, CSS, Linux, Android, SQL, Oracle and Windows, JMeter, Confluence, Internet Explorer 11, Selenium, RTM, Jenkins, AWS, Cucumber (BDD),Gherkins, SOAP UI, Git, Coapado,Postman, Excel, Alteryx(Data migration), Bamboo.

Itslearning, Newton, MA Feb’ 17 to Aug’19.

Itslearning is a K-12 Learning Management System that enables teachers to better facilitate instructional delivery and engage today is digitally wired students. Whether teachers are developing lessons, distributing and collecting assignments, assessing quizzes and tests, or engaging with parents, its learning supports teaching and learning anytime, anywhere, on any device - all on one platform, in one location, requiring one login. It is web-based learning environment that provides learners and teachers a new way of knowledge sharing and communication. It provides tools to make learning more fun and easier for both learners and teachers.

QA Engineer

Responsibilities:

Interacted closely with the UX designer and the product owner to understand the its learning education process.

Analyzed Business Requirements Documents to get better understanding of the system both on technical and business perspectives Completely Analyze business requirements and convert them to QA requirements.

Worked in the agile environment with frequently changing requirements and features set. Prepared Test Plans, Test Scripts and executed Test Cases based on functional specifications and user requirements.

Participates on Sprint Review, Demo, and Retrospective session at the end of the sprint and present the Demo to management, team

Good understanding of Cloud Services like Amazon Web Services (AWS).

Used TFS and MTM, ADO tools to enhance software quality with built-in defect and change-tracking capabilities.

Experience in Mobile APP testing on Android, iPad and iPhone, Emulator, Simulator to perform Mobile App testing, phone functionality and native app testing.

Actively participated in daily stand-up meetings and bi-weekly sprint meetings as part of Agile methodology

Used TFS to upload all the requirements and test cases, test scenarios, log the bugs, and create the user stories and execution.

Testing execution and documenting results in Azure DevOps (ADO)

Documented requirements, Functional and Regression, UAT test cases and defects in ADO

Proficient in GUI Testing, System Integration Testing SIT, Regression testing, End to End testing, User Acceptance Testing UAT, Functional testing, Sanity testing, Snowflake Data testing and Smoke Tests for complex scenarios.

Excellent knowledge to do UAT testing and working on defects using JIRA and Quality Center and Application Lifecycle Management ALM Software.

Participate in planning and execution of QA/UAT testing.

Actively participated in the UAT transition, retested UAT defects and updated comments in JIRA on client feedbacks.

Involved in creating automation test scripts using selenium built in Eclipse.

Compared all AMT programs for Server A and Server B files using beyond compare tool.

Completely involved in the functional, integration, end to end and Regression testing of the application and Tested web services using Post Man and HTTP requestor tool to run WEB API test cases and Validated WSDL files against Schema document using XML Spy.

Involved in verifying data with SQL query functions from the database used SQL server management studio

Communicated inconsistencies between System Specifications and Test Results to development team

Used different kinds of Assertions and Attributes for validating the test cases

Work with JavaScript frameworks (ReactJS and AngularJS) to connect between our APIs and our front-end web interfaces

Use JavaScript to develop front end applications that follow industry-standard design patterns, development methodologies, and deployment models

Extensively used Assertions in SOAP UI to validate web services response and tested both XML and JSON formats.

Triggered the automation jobs using Jenkins to get the cucumber JSON reports

Involved in creating automation test scripts using selenium, cucumber (BDD).

Written gherkin automation scripts to execute in cucumber.

Developed the features, scenarios for BDD and TDD using cucumber, Gherkins.

Created xml requests for web services and analyzed the response using POSTMAN tool, DHC tool and SOAP UI

Created and executed JMeter scripts for performance testing of portal

Provided support in the performance testing using JMeter task includes developing test plan, test script and reports.

Performance test development for 'Continuous Benchmarking' using JMeter and Jenkins

Design, Develop and Execute load tests using JMeter and Jenkins

Create unix/linux korn shell scripts for low tech automated testing.

Command Line execution in unix/linux

Responsible for Accessibility Testing and front-end testing of the website.

Creation, Review & Maintenance Creative QA Checklist and Test cases for Accessibility Testing

Involved in database comparison testing and used Beyond Compare tool

Performed Smoke, Functionality, Integration, System, Regression tests based on Analysis, and understanding of the requirements, non-functional specifications, and end-user needs.

Responsible for writing the SQL Queries using joins to retrieve the data.

Prepared test cases, test data and test responsibility matrices for the application under test.

Used XPath to work with dynamic and static objects in Selenium.

Responsible to coordinating and executing Cross Brows testing of each version of application

Environment: Windows 10, Mozilla, Chrome, Selenium WebDriver, WAVE (for Accessibility Testing), JAWS, Jenkins, AWS, Cucumber(BDD),Gherkins, SOAP UI, Maven, Appium, TestNG, TFS, MTM, C#, Manual Testing, Fire Path, Firebug, Eclipse, XPATH, .Net, Java, python, HTML, CSS, TDD, Linux, Android, SQL, Oracle and Windows, JMeter, Confluence, Internet Explorer 11

Fannie Mae, Herndon, VA June ’14-Nov’16

QA Analyst

Cash Delivery system processes Single Family whole loans that have been submitted by Fannie Mae approved Sellers. Delivered loans are edited, priced, purchased, and funded through an automated workflow process. The Delivery system is periodically enhanced to maintain data integrity, perform Business Rule updates, support data management changes, remediate production issues, and address other business change requests.

Responsibilities:

Interacted closely with the Requirement analysts and the product owner to understand the business process.

Involved in developing test plans, designed test cases including detailed expected results.

Analyzed User stories before development begins and provided suggestions/inputs on Dependencies

Developed Use Cases to highlight different requirements from the SRS (Software Requirement Specification) and SDS (Software Design Specification).

Documented test scripts and linking scripts to appropriate requirements or user stories in Azure DevOps (ADO)

Used TFS and MTM, ADO tools to enhance software quality with built-in defect and change-tracking capabilities.

Testing execution and documenting results in Azure DevOps (ADO)

Used TFS for an Application Life-cycle Management solution, SVN and Git are source and TFS is the most tightly integrated into Visual Studio.

Recommended process improvements to the management for application testing.

Involved in system testing and regression testing.

Reported test coverage and test execution status to the project management.

Identified, logged and retested defects found during testing.

Coordinated across cross-functional teams and Prepared and developed test cases, test scripts, and test approach documents.

Written different kinds of SQL queries like creation, updates, inserts, deletion, joins etc., in SQL Server Management Studios 2014 to perform Backend testing of the application for validating the saved data that comes from Frontend.

Tested web services using Soap UI and HTTP requestor tool to run WEB API test cases.

Developed Test Cases using WSDL, Schema files which defines Web Service Request, Response, methods/operations, End Point of web service to be tested.

Created JMeter Test Cases to measure performance and functionality of web services

Performance test development for 'Continuous Benchmarking' using JMeter and Jenkins

Provided support in the performance testing using JMeter task includes developing test plan, test script and reports.

Facilitated Scenario collaboration meetings to discuss test coverage of application.

Facilitated defect triage meetings to discuss defects and assign priority to the defects.

Documented requirements, Functional and Regression, UAT test cases and defects in ALM

Involved complete end-to-end testing and Regression Testing, Smoke Testing.

Performed Backend Testing using SQL Queries to validate the data in Oracle Database.

Provide testing status and progress updates to the QA lead.

Coordinated between offshore team and onsite team.

Actively participated in Status reporting and Defects discussion meetings.

Created RTM (Requirement Traceability Matrix) to match requirements and design specifications to a positive and negative test condition, also to show coverage of each testable requirement

Perform installation, maintenance, and system support for testing tools. Wrote test cases and test scripts for functional and integration testing.

Maintaining status reports and communicating with the Management regarding progress of work.

Tracked and escalated QA tasks using JIRA and Quality Center, ALM and Conducted manual back-end, Front -End testing on wellness application system

Environment: Windows 2007/2000/XP, Mozilla, Oracle, TFS, MTM, MS office, XML, SQL, Internet Explorer10.0and11.0MSAccess, Selenium WebDriver, Jenkins, Cucumber(BDD), PostMan, Chrome, SQLServer2008, SQL Server Management Studio, Internet, Bugzilla, MangoDB, Explorer/8.0/9.0/10.0, VB, JMeter, MS Office, JIRA.

American Family Insurance, Madison, WI Nov ‘11- May’13

QA Analyst

American Family Insurance provides different types of insurance to customers such as Auto, Home and Property .PBC- Policy and Billing Center is a Guide wire’s suite, (a third-party vendor product) that American Family is working with, to develop convenient and interactive web applications for Agents to provide Auto and Property - Policies for their Customers. It automates underwriting and policy management and is designed exclusively for Auto & property/casualty (P/C) insurers and this project is being built using agile methodology.

Responsibilities:

Developed test plan and test strategy for functional system testing.

Analyzed User stories before development begins and provided suggestions/inputs on Dependencies.

Analyzed business requirements, system requirement specifications, and responsible for documenting functional requirements and supplementary requirements in Quality Center.

Wrote manual test cases using Quality Center to incorporate the testing.

Design and execute the Test Plans and Test cases using User Stories/Business requirements.

Performed Sprint level testing, Functional, Systems Integration and Regression Testing.

Good experience in agile methodology with SCRUM Process for the product development.

Performed testing on multiple Sprints. Participate in Daily standup SCRUM meetings, Sprint Planning Sessions, Sprint Review and Sprint Retrospective Sessions.

Participated in User Story review meetings and provided inputs/feedbacks to BA’s.

Worked closely with Scrum Master to assign tasks in Rally.

Performed QA/QC on GIS data and ensured data quality control

Map production, and data creating using various methods and published on GIS server

used ArcMap to run queries, join tables, and add or remove records from database.

Produced custom maps and analysis for team reviews.

Involved in designing the framework to integrate HP ALM to cucumber using the newly released version of HP ALM rest API

Tracked and escalated QA tasks using JIRA and Quality Center

Conducted manual back-end, Front -End testing on wellness application system.

Create Auto Polices and Property Policies using Mainframe Applications and used those polices to test Web application.

Create unix/linux korn shell scripts for low tech automated testing.

Command Line execution in unix/linux

Tested the Web Service for payment processing, tested their WSDL file (Schema, Port Types, Messages, SOAP binding, and Ports).

Tested web services using SOAP UI to test the Xml requests and the responses for each of the operations.

Used SOAP UI testing of Web Service has to understand the WSDL file and for making use of several XML, JSON related technologies such as XPath, XQuery, and XML Schema.

Identified and logged defects in Quality Center and Worked with developers by updating the defects and resolving them and tracking the status.

Attended Review/Retrospective and sprint planning meeting for all the sprints.

Managed and mentored both On Shore and Off Shore team.

Environment: ALM11.0, QualityCenter9.2/10.0, ITKOLISA5.0.22/7.0, SOAPUI, Agile, XML, Rally, Harvest, Java, Java Script, Groovy, J2EE, Oracle10g/11g, DB2, Xpeditor/TSO, Xpeditor/CICS, File-Aid MVS, COBOL, VSAM, CICS, Mainframes, FTP, Cucumber(BDD), MS SQL, MVC, MS Office, GIS,ArcMapping, Internet Explorer8.0, Mozilla and Windows XP/2007Professional, ETL, Clearcase, Unix/Linux, IBM Rational Clear Quest

HSBC Software Development, India Feb ‘08 – Jul ’11

Senior software Engineer

HSBC is one of the largest banking and financial services organizations in the world but it was originally born of one simple idea – a local bank to serve local needs.

One HSBC is our transformation to one bank. It's about changing the organization to make us fit for the future by improving the way we work. It will bring us together as one team by joining-up products, processes and systems to make it easier for customers and colleagues to do business.

Responsibilities:

Used RequisitePro and Rational suites to create business and test cases.

Translated business requirements into a functional document and solution design.

Worked closely with Business Solutions and user management in the scheduling, development, and implementation of new software systems and the maintenance of current systems. I planned, controlled and assigned projects providing timely status reporting to key management team members.

Mapped data fields, coded the conversion program, tested, created verification reports and balanced the converted application.

Developed web based screens and Reports in Java Scripts and HTML. Developed reports for Randomized Co-ordinators.

Responsibilities include participation in analysis and design reviews, plans and procedures, risk identification status tracking, and reporting.

Demonstrate ability to analyze problems, evaluate alternatives and select/implement appropriate action plans for projects. Mentor to lower level personnel. MS Project, MS Word, Excel, IBM Mainframe, MVS, Midrange, Open Systems, Visio. COBOL, CICS, DB2, TSO, ISPF, JCL, VSAM, SQL, SUPFI.

Performed restart logic for File driven and none file driven logic for several application programs.

Debugged the developed Java scripts messages for Unit Testing and Regression Testing.

Prepared Test script for unit testing and executed.

24x7 production support, provide resolution to production job abends, attend conference calls with business operations, system managers if any issues in batch stream and Online stream.

Gather requirements via discussions/meetings with business users and IT Management.

Participated in UAT testing for the portals of investment banks.

Involved in batch / Online cycles monitoring and ABEND fixing which part of production support is and creating ABEND logs for future reference. Providing the permanent fix the frequently getting abends.

Supported in UAT and System Testing and perform defect fix which part of Testing.

Providing class room training related to technology & application to the team and new joiners.

Environment: COBOL,JCL,DB2v10,CICS,VSAM,TSO/ISPF,SPUFI,QMF,FILE-ID,XPEDITER,XML,

HSBC R2DS Test Harness Tools and ENDEAVOR,ABEND-AID,OMEGAMON,REX,PL/1, IBM Debugger Tool,CA7,COBOL POINTERS, Java Scripts, MS VISIO,QC,SQL Server.

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