BETH ANN KEASER

***** ***** ***. **** *********, Fl. 33981 864-***-**** ad29df@r.postjobfree.com

PROFESSIONAL SUMMARY

Objective: I am looking for a permanent full-time job. I am an astute professional highly skilled in scheduling, training, and managing a busy medical practice. A talented individual with 10+ years of experience in payroll administration and practice management.

Skills

Policy Development, Marketing, Financial Analysis, Practice Management,

Team Building, Improving Patient Satisfaction Scores

HISTORY

Program Director, 01/23 to 09/23

New Season Treatment Center- Port Charlotte, Fl.

Open a new clinic.

Prepare for Board of Pharmacy Inspection – Passed

Prepare for CARF Inspection – Passed

Hire Clinical Staff, Counselors, and Medical Director

ADP Payroll

New Hire onboarding

Chart Audits

Daily Operations of the clinic

I accepted the position with New Season in January of 2023, but they changed the hours from 6am start time to 4:30am and mandatory Saturday from 6am – 9am. That is why I gave a one month resignation.

Practice Manager, 01/22 to 03/23

Manatee Physician Alliance – Lakewood Ranch and Bradenton, FL

Manage2 offices

Order medical supplies, medications, and office supplies.

Complete payroll processing.

Hold monthly operations meetings with physicians and directors.

Completed employee evaluations.

Provided staff members with the support and training to achieve top client satisfaction.

Manage and train and front and back office.

Verify and process billing invoices and expense reports.

Review all patient comments and assist patients with billing questions.

Practice Manager, 06/19-6/21

Prisma Health – Greenville, SC

Manage Daily Operations

Completed employee evaluations.

Spearheaded the implementation of improved training initiatives for all personnel levels.

Assisted with the marketing and advertising of our Mobile Mammography unit.

Provided staff members with the support and training to achieve top client satisfaction.

Worked with the physicians to complete QI yearly projects.

Monthly meeting to stay on track for meeting meaningful use.

Payroll management and staffing utilization.

Monthly Staff and physician meeting agenda.

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Practice Manager, 04/2018 to 06/19

Self-Regional Medical Center 864-***-**** – Greenwood, SC

I transferred to the manager of just the Occupational Health Services Department at the Directors request.

Since being at full time with the Occupational department our volumes have increased by 200 encounters per month and we are opening another location in Newberry, SC.

We are in seven counties with multiple offices and 2 onsite clinics.

New provider enrollment.

Completed the budget for 2019.

Set up a new office with staffing and equipment.

Employee evaluations, hiring and terminations.

Health Risk Assessment quotes.

Add new service lines to increase volumes.

Ensured compliance with OSHA and HIPAA regulations.

Created and implemented organizational policies and procedures.

Developed and maintained electronic record management systems to analyze and process data.

Practice Manager, 08/2017 to Current

Self-Regional Medical Center – Greenwood, SC

Manage 3 offices and 2 onsite clinics.

Completed employee evaluations.

Spearheaded the implementation of improved training initiatives for all personnel levels.

Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.

Provided staff members with the support and training to achieve top client satisfaction.

Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the field.

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Office Manager, 07/2016 to 08/2017

Piedmont Plastic Surgery 864-***-**** – Greenwood, SC

Oversee payroll and monthly billing.

In one year decrease spending by $50,000.

Cash Control and Daily Deposits

Monthly financial reports between cosmetic surgery and reconstruction surgeries.

Scheduling Surgeries.

Hospital and Anesthesia Scheduling.

Staff Scheduling.

Review Monthly AR.

Staff licenses current.

Solved problems timely and effectively, ensuring customer satisfaction.

Office Supervisor/Interim Manager, 02/2014 to 07/2016

Laurens Family Medicine/Greenville Health 864-***-**** – Laurens, SC

Completed Patient Center Medical Home application for 2 offices and received a Level 3 certification.

Completed forms, reports, logs and records to ensure that all documentation for human resources was quickly and accurately handled.

Employee evaluation and merit increases.

Lead team member on the committee for the implementation of our Teleurology process.

Team member assisting IT with the upgrade to EPIC.

Monthly managerial reviews for both offices.

Biweekly payroll submitted through Kronos with any needed corrections.

Conduct monthly Clerical/Clinical/Provider meetings.

Order office supplies in Lawson.

Review radiology billing monthly and make any necessary corrections.

Talk to patients when needed for billing questions and complaints.

Front Office Supervisor, 01/2012 to 11/2013

Urology Partners / 21st Century Oncology 941-***-**** – Bradenton, Florida

Supervise the front office check in/ check out, new patient intake, medical records, switchboard operators, and surgery schedulers.

Balance the daily journal and close reports.

Send out daily surgery schedule to physicians and maintain the in-office schedules for physicians, nurse visits, and in office ultrasound, x-ray and ct scans.

Train all new employees on Intergy and Meridian EMR.

Check in patients, verify insurance, and get insurance authorizations for surgeries and testing.

Keep the physicians schedule, surgeries, and time off up to date.

Meet with the surgery center and hospitals regarding the physician's surgery schedules and equipment needs.

Keep physician call schedules current.

Front Office Associate, 03/2011 to 01/2012

Intercoastal Medical Group 941-***-**** – Lakewood Ranch, Florida

Collected deposits, fees, and payments.

Verified accuracy of financial data.

Maintained account records.

Referred unresolved customer grievances to designated departments for further investigation.

Gathered sensitive information to update customer profiles and help with the appeals process.

Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Determined customer needs by asking relevant questions and listening actively to the responses.

Front Office Assistant, 05/2005 to 05/2009

Greenwood OB GYN 864-***-**** – Greenwood, SC

Verified accuracy of financial data.

Check out patients, answer telephones, and check in patients, type new patient chart, filing, schedule follow up appointments and testing.

Completing FMLA, insurance, and homebound forms for patients.

Pulling charts and running super bills for the next day's patients.

Daily balance report and deposit.

Operated communications equipment.

Office Secretary, 06/2001 to 02/2005

RTR Urology 941-***-**** – Venice, Florida

Help explain patient's explanation of benefits when they have questions • Front desk check in/out, scheduling appointments and tests.

Balancing out for the day.

Doctor's desk and type daily office notes in patients’ charts.

Type new patient's charts and set up new patient accounts.

Verify insurance, copy records and filing.

Pre-certify surgical procedures and testing.

Front Office Supervisor, 09/1994 to 02/1999

American Medic of Charlotte Co. 941-***-**** – Port Charlotte, FL

Programmed 2 different computer systems for 7 physicians.

In charge for the front office and staff

Scheduling appointments enter new patient information in computer.

Cashiering and end of the day balance and deposit slips ready for next day.

Training new employees for the front office.

Worked with patients if they had any problems with the staff.

Documented patient information in their charts.

Interviewed, scheduled and front office interviews and evaluations.

Verify insurance coverage for patients.

Communicated with staff and coworkers frequently about special needs and requests.

EDUCATION

Charlotte County Vocational Technical Center - Port Charlotte, FL

Medical Terminology Certificate - 1995

State College of Florida, Manatee-Sarasota - Venice, FL

Computer Information Systems Course 1996

Dale Carnegie & Associates, Inc. - Port Charlotte, FL

Dale Carnegie Course in Effective Speaking and Human Relations Certificate of Completion 1988

ADDITIONAL INFORMATION

I am proficient in Excel, Word, EPIC, Agility, Cerner, Kronos, ADP, McKesson, and Lawson Supply systems.

Reference letters from previous employers available.

Contact this candidate