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Human Resources Customer Service

San Rafael, CA
January 31, 2024

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KAROLINE FEKIETA San Rafael, CA *****203-***-**** •

Versatile professional with over 5 years of experience as an Administrative and Financial Assistant with excellent customer service, organizational, and interpersonal communication abilities. A passion for understanding human behavior, having traveled to 25 countries. Aiming to channel extensive multicultural experience into human resources and/or administrative roles. Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook). Fluent in English and Portuguese with a foundational grasp of Spanish.


Bachelor’s Degree in Human Resources Management – Southern New Hampshire University – In Progress (Expected June 2025)

Associate's degree in Business Administration – Gateway C. College – New Haven, CT Complete 12/2023

Bachelor's degree in Portuguese Language – Federal University of Espírito Santo – Brazil (incomplete) 01/2017


Self-employed – Connecticut – Care giver 01/2018 – 05/2023 • Designed developmental activities to ensure holistic child growth and foster cognitive and emotional intelligence.

•Implemented structured routines, enhancing the child's adaptability and discipline in diverse settings.

•Maintained open and consistent communication with the parents to support long-lasting, trusting relationships.

VIP Car Wash – Bloomfield, CT – Cashier 03/2017 – 10/2017

•Enhanced customer experience through prompt service, addressing all queries, and ensuring accurate billing and order fulfillment.

•Managed retail inventory, ensuring optimal stock levels and timely replenishment to minimize downtime and product shortages.

•Operated scanning tools and POS systems efficiently to verify product prices and ensure accurate transactions.

•Collaborated closely with team members to maintain ideal store aesthetics and presentation, promoting a consistently welcoming environment.

•Handled all cash transactions smoothly, ensuring accurate accounting and timely daily cash drawer reconciliation.

Centro Automotivo Vaz Ltda Me – Brazil – Administrative and Financial Assistant 01/2012 – 01/2017

•Spearheaded full cycle accounts payable and receivable processes, optimizing cash flow management and ensuring timely customer settlements.

•Managed all financial responsibilities independently during the senior manager's absence, maintaining uninterrupted business operations.

•Streamlined new client onboarding through efficient data entry and management in the CRM system, enhancing data accuracy and retrieval speed.

•Orchestrated complete service order workflow from initial client quotation to final accurate billing and invoicing, ensuring positive customer experiences.

•Collaborated cross-functionally to support diverse administrative and operational departments with bookkeeping, reporting, and other financial insights.Handled continuous client inquiries and requests via phone, email, and in-person to deliver prompt, personalized service.

•Organized physical and digital documents and records for optimized accessibility and operational efficiency.

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