TENILLE BALLARD

ad29cv@r.postjobfree.com C: 704-***-**** 160 Outback Lane, Mount Ulla, NC 28125

Summary

Systematic Administrative professional capable of organizing, planning and managing daily clerical needs, skilled in communication, team leadership and relationship-building. In search of an opportunity to bring expertise in coordinating documents, reports and records, handling correspondence, and managing deliveries for a company with a good culture which provides the opportunity to learn and grow in my career. Skills

● Accounting Support: Assist in payroll preparation, entering data into cumulative payroll documents

● Office Administration: Answer multi-line phone systems, records and document tracking and distribution, meeting minutes and reports, scanning, faxing, generating PDFs, invoices, leases, and spreadsheets

● Scheduling: Tracking calendar events and upcoming deadlines, and meetings. Logging communications, and making travel arrangements for management, perform on-boarding and training of new hires

● Multi-tasking: Efficiently transition between customer service, proof-reading and editing, invoice dissemination and, document preparation and office assistance

Relevant Computer Proficiency

● Microsoft Word ● Sage System ● PowerPoint

● Microsoft Excel ● QuickBooks ● Microsoft Outlook Experience

Proctor and Associates Mooresville, NC

28117

Administrative Assistant

10/2023 – 12/2023

Controlled Environmental Regulatory

Testing Services “C.E.R.T.S.” Charlotte,

NC

Office Manager

02/2022 – 10/2023

● Scheduled appointments.

● Answered and directed phone calls.

● Filed Annual Reports and Sales and Use Tax.

● Coordinate speaking events.

● Managing the East Coast Office.

● Prepare Work Orders and folders for Technicians.

● Scheduled travel for Technicians.

● Prepared Certification documents for clients.

● Managed billing for the office.

● Create and receive invoices for clients in SAGE. Advisor HR Huntersville, NC

Client Human Resources and Compliance

Administrator

09/2021 – 12/2021

Birkdale Office Suites/Transworld Advisors

Huntersville, NC

Office Manager/Administrative Assistant

09/2020 – 09/2021

JS Royal Home/South Point Hospitality

Charlotte, NC

Hospitality Sales Assistant

11/2019 – 06/2020

Automatic Pool Covers Mooresville, NC

Office Administrator

06/2019 – 11/2019

North Carolina Farm Bureau Mooresville,

NC

Customer Service Representative

05/2017 - 06/2019

● Responded to Unemployment Claims, Wage Audits and Verified Employment.

● Uploaded documents to customer files.

● Manage suite that includes 9 offices and 66 Virtual Clients.

● Manage billing and QuickBooks.

● Scheduled meetings for both Birkdale Office Suites and Transworld Advisors.

● Delivered and coordinated contracts to tenants and for potential Buyers and Sellers of Transworld.

● Answered incoming phone calls and transferred them to the appropriate person.

● Respond to inquiries via email, phone and walk in clients.

● Marketed for office spaces via social media and Google.

● Managed Client databases using QuickBooks and Activate.

● Placed orders that came through website, emails, and Supervisor’s requests.

● Managed website and social media accounts.

● Managed small store front. Included duties were inventory and processing sales.

● Answered phone calls and email inquiries from customers.

● Catered to clients in Hotel and Air BnBs.

● Prepare correspondence for new and existing clients, letters, emails, newsletters, promotional events, advertising.

● Answer phone calls and assist clients with questions and product information requests.

● Manage client databases using QuickBooks and produce reports for financial and revenue analysis.

● Organize schedules, booking appointments, making travel arrangements for Owner, scheduling conferences and informing staff of upcoming events.

● Order office supplies and inventory.

● Maintain electronic equipment, updates to programs, and data entry.

● Greet customers at the office and facilitate services, determine service needs, and input orders into electronic systems.

● Consult with dissatisfied customers and determine the best methods to resolve service, billing issues, and provide resolution.

● Address customer service inquiries quickly and respond to information requests.

Lake Norman Screen-printing Factory

Mooresville, NC

Customer Service Manager

01/2014 - 05/2017

● Generate and distribute estimates and quotes for customer orders.

● Answer customer requests with knowledgeable service and support.

● Manage customer complaints and rectify service issues.

● Performed quality assurance inspections of produced items, track production quantities, and cross-check orders with invoices to verify accuracy of customer deliveries.

Delaware North Company Charlotte, NC

Beverage Manager / Asst. Beverage

Manager / Admin

10/2011 - 01/2014

● Generate monthly reports for account tracking, perform contract close-out at the completion of services.

● Verify and log deadlines for daily correspondence and establish an effective database system for records retention.

● Prepare departmental budgets, analysis of historical data, project spending and actual costs, through use of QuickBooks, Micros Systems, Microsoft Word, and Excel documents.

● Prepare weekly Game Day folders for preparation and documentation of sales and inventory quantities.

Perform audits on Excel spreadsheet information to ensure computer records are up-to-date and accurate with inventory.

● Evaluate and identify ineffective workflow processes, implementing solutions to improve productivity and personnel performance.

● Monitor and control office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.

● Supervise and deliver comprehensive training to admissions, billing, and collections staff employees to maintain compliance requirements with company policies.

● Maintain operations in full compliance with alcohol service standards and legal requirements.

● Contacted customers via phone and email to confirm deliveries and follow up with inquiries.

● Worked with vendors to establish strong relationships and maintain proper inventory supplies.

Rite Aid

Mooresville, NC

Customer Service Manager

10/2007 - 07/2011

● Generate and distribute estimates and quotes for customer orders.

● Answer customer requests with friendly, knowledgeable service and support.

● Receive and reply to customer complaints and rectify service issues.

● Perform quality assurance inspections of items, track quantities, and cross-confirm orders with invoices to ensure accuracy of deliveries. Education and Training

Central Piedmont Community College Charlotte, NC Associate of Arts in Secretarial Studies and Office Administration 2012

Personal and Professional References Available Upon Request

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