Customer Service Business Development

Location:

Mombasa, Kenya

Posted:

January 31, 2024

Contact this candidate

Resume:

MIRIAM MAMBORI KISAGHI

Mombasa, *****

Tel: +254********* E-mail: *************@*****.***

CAREER PROFILE SUMMARY

Result driven and innovative sales professional with a successful record of generating revenues coupled with successfully building healthy business relationships. My experience and dedication for producing excellent results has been enhanced by acquiring skills in sales management, team leadership, business development, customer service and relationship management. Among the roles that I have been tasked with handling include; developing and monitoring sales plan, enforcing merchandising standards, monitoring the product availability and providing training to new members.

In addition, I can bring out the best in teams and managing them effectively. Being highly competitive and financially motivated, my goal is to secure a position in a fast paced environment where I will foster my expertise in sales and marketing as I contribute to the profitable growth of the organization. EDUCATION AND PROFESSIONAL BACKGROUND

• January 2013 - November 2016; Kenya Certificate Of Secondary School, St Francis Rang’olo Girls High School (C-)

• 2004 – December 2010: Kenya Certificate Of Primary Education, Sheknah Primary School(305marks)

• May 2018 – July 2022: Diploma In BANKING AND FINANCE, Kenya Coast National Polytechnic (PASS). KEY SKILLS AND COMPETENCIES ACQUIRED

• Sales Management: Experienced in developing area sales plan, which includes sales goals for the teams, accomplishing set area sales targets, preparing & executing annual sales forecasts in line with company growth strategy.

• Marketing skills: Knowledgeable in various elements of marketing for example; distribution management, pricing policies, segmentation, positioning and targeting, marketing research and promotion and presence strategies.

• Customer Service: Expert in customer relations having successfully resolved customer complaints by identifying problems and taking appropriate corrective action and demonstrated professional etiquette and manners when interfacing with customers.

• Relationship Management: Ability to build and maintain effective customer relationships in order to build strong loyalty by handling and responding to existing products queries from clients quickly, effectively and accurately.

• Supervisory/ Leadership skills: A skilled leader with ability to lead the sales teams and ensuring that they have the current information about new promos, products and devices.

• Reporting skills: Excellent at compiling and preparing monthly secondary sales reports and utilizing the information to optimize performance.

• Communication and Interpersonal Skills: Ability to communicate verbally and non-verbally by being effective and concise when giving presentations to audiences.

• ICT competence: Working knowledge of MS suite, internet and emails.. WORKING EXPERIENCE

1 S T NOVEMBER 2022 – JAN 2024

KWALE LAW COURT.

Worked as a data entry did incharge and uploading

6th AUGUST -NOV2023 BRAND AMBASSADOR,

DARAJA PLUS COMPANY AND PZEA Company

JAN 2023-APRIL 2023-ICEA LIONS GROUP

Sales person

Jan 2022-march2022-kenya posts authority

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REFEREES